Alvaria, Inc. Among Cloud Top 500

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Westford, MA, 01886, United States

1 978-250-7900

https://www.alvaria.com/

188

Alvaria, Inc. Strengths, Domain Expertise, and Key Differentiators

Alvaria is enterprise-scale customer experience (CX) and workforce engagement management (WEM). Alvaria is the technology innovator in call center software, cloud contact center solutions, workforce optimization, and customer service experience.

Alvaria, Inc. Recent Developments

In September 2021, Alvaria unveiled two feature-rich application suites for their enterprise contact center portfolio, the Alvaria Customer Experience (CX) Suite and the Workforce Engagement Management (WEM) Suite. These new solutions are designed to empower enterprise organizations to make the most of every customer and employee interaction and deliver world-class experiences.

Alvaria, Inc. Mergers and Acquisitions (M&A) Activities

In May 2021, Aspect Software merged with Noble Systems of Atlanta Georgia, to form Alvaria. The newly combined company will be led by Patrick Dennis, Aspect President, and CEO.

Alvaria, Inc. Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Alvaria, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Alvaria, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Alvaria Cloud, customers.

Alvaria, Inc. Key Enterprise and Cloud Applications

Alvaria Cloud,

Alvaria, Inc. Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Alvaria, Inc. Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Alvaria, Inc. Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Alvaria, Inc. Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Alvaria, Inc. Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Alvaria, Inc. Customers


No. of Alvaria, Inc. Customers: 1800

No. of Alvaria, Inc. Enterprise Applications Customers: 1800

No. of Alvaria, Inc. Cloud Customers: x

No. of Alvaria, Inc. Cloud Subscribers: x


Alvaria has 1,800 customers globally, $400M in revenue, 75% of it in recurring revenue, $140M in cloud revenue, and a market valuation of $1.2 Billion. Among its customers are Trupanion, Southwest Airlines, BT, American Airlines, American Express, British Airways, British Gas, Citigroup, Computer Sciences Corp., Discover Financial Services, FedEx, General Electric, Hilton Reservations Worldwide, JC Penney, Lands' End, Lloyds TSB, Southwest Airlines, The Royal Bank of Scotland, Verizon Wireless, U.S. Airways, VW Credit, Wipro, American Academy of Art, Ameridial, Apex Credit Management, Clear Answer, Contact Centers Australia, GSB, RES Q, and others.

Alvaria, Inc. Market Opportunities, M&A and Geo Expansions

In September 2021, Alvaria unveiled the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry. Since the announced combination in May 2021, the company has seamlessly transitioned, without interruption, to a fully integrated, best-of-breed solution set. The Alvaria website has been updated, offering an interactive product architecture guide providing choice, clarity, and an easy way to see how Alvaria products work together in the deployment model that works best for our customers.

Alvaria, Inc. Risks and Challenges

Call center compliance is the single biggest risk factor for new call center entrepreneurs.

Alvaria, Inc. Ecosystem, Partners, Resellers and SI

Alvaria's Strategic Alliance Partners are Amazon Web Services (AWS), Microsoft, and Salesforce.

Alvaria, Inc. Cloud Infrastructure Insights

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  • Alvaria, Inc. Public Cloud and Infrastructure (IaaS)
  • Alvaria, Inc. Platform (PaaS)
  • Alvaria, Inc. Application Delivery
  • Alvaria, Inc. Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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