Alvaria, Inc. Strengths, Domain Expertise, and Key Differentiators
Alvaria is enterprise-scale customer experience (CX) and workforce engagement management (WEM). Alvaria is the technology innovator in call center software, cloud contact center solutions, workforce optimization, and customer service experience.
Alvaria, Inc. Recent Developments
In September 2021, Alvaria unveiled two feature-rich application suites for their enterprise contact center portfolio, the Alvaria Customer Experience (CX) Suite and the Workforce Engagement Management (WEM) Suite. These new solutions are designed to empower enterprise organizations to make the most of every customer and employee interaction and deliver world-class experiences.
Alvaria, Inc. Mergers and Acquisitions (M&A) Activities
In May 2021, Aspect Software merged with Noble Systems of Atlanta Georgia, to form Alvaria. The newly combined company will be led by Patrick Dennis, Aspect President, and CEO.
Alvaria, Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Alvaria, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Alvaria, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Alvaria Cloud, customers.
Alvaria, Inc. Overview
Ownership: - x
Number of Employees: 2600
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
Alvaria, Inc. Key Enterprise and Cloud Applications
Alvaria, Inc. Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Alvaria, Inc. Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Alvaria, Inc. Enterprise Applications Revenues By Functional Markets, $M:
Alvaria, Inc. Enterprise Applications Revenues By Verticals, $M:
Alvaria, Inc. Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
Alvaria, Inc. Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Alvaria, Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of Alvaria, Inc. Customers: 1800
No. of Alvaria, Inc. Enterprise Applications Customers: 1800
No. of Alvaria, Inc. Cloud Customers: x
No. of Alvaria, Inc. Cloud Subscribers: x
Alvaria has 1,800 customers globally, $400M in revenue, 75% of it in recurring revenue, $140M in cloud revenue, and a market valuation of $1.2 Billion. Among its customers are Trupanion, Southwest Airlines, BT, American Airlines, American Express, British Airways, British Gas, Citigroup, Computer Sciences Corp., Discover Financial Services, FedEx, General Electric, Hilton Reservations Worldwide, JC Penney, Lands' End, Lloyds TSB, Southwest Airlines, The Royal Bank of Scotland, Verizon Wireless, U.S. Airways, VW Credit, Wipro, American Academy of Art, Ameridial, Apex Credit Management, Clear Answer, Contact Centers Australia, GSB, RES Q, and others.
Alvaria, Inc. Market Opportunities, M&A and Geo Expansions
In September 2021, Alvaria unveiled the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry. Since the announced combination in May 2021, the company has seamlessly transitioned, without interruption, to a fully integrated, best-of-breed solution set. The Alvaria website has been updated, offering an interactive product architecture guide providing choice, clarity, and an easy way to see how Alvaria products work together in the deployment model that works best for our customers.
Alvaria, Inc. Risks and Challenges
Call center compliance is the single biggest risk factor for new call center entrepreneurs.
Alvaria, Inc. Ecosystem, Partners, Resellers and SI
Alvaria's Strategic Alliance Partners are Amazon Web Services (AWS), Microsoft, and Salesforce.
Alvaria, Inc. Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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