Ameyo Strengths, Domain Expertise, and Key Differentiators
Ameyo is an all-in-one software-based customer experience solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to level par excellence. It is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to level par excellence.
Ameyo Recent Developments
In January 2019, Ameyo was one of the first ISVs from India to support the Channel Integration Framework with MS Dynamics 365. This integration draws synergies from Ameyo’s focus on improving the Customer & Agent Experience and a state of the art technology stack of Microsoft Dynamics.
In May 2018, Ameyo updated its Omnichannel Contact Center Solution in order to improve the CX Experience. Some of the changes they made are Ticketing Workflow Automation; Dynamic Message Placeholders; Ameyo Bird’s Eye App for Agile Monitoring; Multi-chat Support for Customer Engagement; Higher Connect Rates with Prioritized Outbound Dialing and others.
Ameyo Mergers and Acquisitions (M&A) Activities
In November 2021, Exotel and Ameyo Acquired Cogno AI, a Conversational AI Platform to Enable Intelligent Omnichannel Conversations. Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, CoBrowse with video calling and CognoDesk (a minimalist ticketing software).
In June 2021, Exotel and Ameyo merged. With Exotel’s platform reliability & Ameyo’s contact center functionalities, enterprises will now find everything they need to move their customer engagement to the cloud in one place.
Ameyo Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Ameyo applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Ameyo and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ameyo Omni, Fusion CX customers.
Ownership: - x
Number of Employees: 570
Key Verticals: Automotive, Banking and Financial Services, Communication, Real Estate, Consumer Packaged Goods, Distribution, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Utilities,
Ameyo Key Enterprise and Cloud Applications
Ameyo Omni, Fusion CX
Ameyo Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Ameyo Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Ameyo Enterprise Applications Revenues By Functional Markets, $M:
Ameyo Enterprise Applications Revenues By Verticals, $M:
Ameyo Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Ameyo Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Ameyo Customers - Breakdown by Geo, Size, Vertical and Product
No. of Ameyo Customers: 2000
No. of Ameyo Enterprise Applications Customers: 2000
No. of Ameyo Cloud Customers: x
No. of Ameyo Cloud Subscribers: x
Ameyo has 2000 worldwide customers across 60 countries. Among its customers are Ola, Bank Bazaar, HDFC Bank, Hero Housing Finance, Shriram Life Insurance, Edelweiss, Aegon Life Insurance, BYJU’S, Vedantu, Standard Chartered Bank, UrbanCompany, Muthoot Group, Equitas Bank and many others
Ameyo Market Opportunities, M&A and Geo Expansions
Ameyo, with its strong global presence, aims to transform the customer experience by offering its cloud-based solution on the Microsoft Azure cloud platform. Ameyo offers Omnichannel Customer Experience and Contact Center Technology in the cloud and on-premises.
Microsoft is the most accepted software brand among enterprises globally. Microsoft Azure offers broad application support with the option to pay you as you go as your business grows. Ameyo on Microsoft Azure enables customers to deploy solutions more quickly with a reduced maintenance hassle, and provides on-demand scalability in a single location or multiple locations, along with the option to support remote agents and to supervise them remotely.
With the COVID-19 situation that the world is facing, Ameyo are continuously trying to navigate the waters and help their customers and prospects achieve business continuity. Ameyo has launched some immediate work from home solutions to help enterprises go remote faster.
Ameyo Risks and Challenges
CCaaS has become a highly competitive market.
Ameyo Ecosystem, Partners, Resellers and SI
Among its worldwide partners are Africcs, Avetium Consult, AMTI Accent Micro Technologies, Astel, Adventus Solutions, Ateon Brilliant Solutions, Blue Cloud Solutions, Comquest, CYN Solutions, City Services Consultancy, DreamBox, Eclectics, Future Communications Company, IATL Intl, IPS Inc., Ideal Vision, Jawad Sultan Technologies, Lantone Systems, Mersol Technologies, Rashed Al Makhawi Enterprises L.L.C., Microtel Technology, New Point Solutions, Maksys Technologies, N-Tara, NOC Links, Outcess, Pt.Orange, Premier Turk, Rana Technologies, Scimitar Global Services.
Ameyo Cloud Infrastructure Insights
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- Ameyo Public Cloud and Infrastructure (IaaS)
- Ameyo Platform (PaaS)
- Ameyo Application Delivery
- Ameyo Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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