Arrowstream Strengths, Domain Expertise, and Key Differentiators
ArrowStream sells applications for the foodservice industry, helping restaurants and manufacturers manage their supply chains. In addition to software, the vendor helps clients reduce costs through its freight-optimizing transportation logistics network that covers more than 7,400 shipping locations for food service restaurant chains, distributors, and manufacturers. Its supply chain technology and logistics offerings give businesses end-to-end, real-time supply chain data for operations management.
Arrowstream Recent Developments
In June 2021 ArrowStream released a major enhancement to its Contract Management solution that will simplify and accelerate the task of contract and price data management for restaurant chain operators and foodservice suppliers. As a central repository for supplier pricing agreements, ArrowStream's Contract Management solution powers a suite of spend and price analysis tools and exception driven alerts that enables teams to prevent pricing errors and discrepancies, proactively manage expiring pricing, identify opportunities to optimize spending, and automate price collection and communication with partners.
When used in conjunction with its Supplier Price Entry capability, restaurant chain operators can reduce the time they spend managing contract pricing by up to 75%, while supporting far greater accuracy and component-level visibility. New enhancements will allow users to simplify supplier contract and data management through a modern and intuitive interface that includes improved automation of administrative tasks to speed up often redundant and cumbersome processes for supply chain teams and their partners. Key features include a guided interface when adding new contracts, tailored views to see only what you need to see, and multi-level price entry to minimize keystrokes based on the complexity of the given contract.
In March 2020 ArrowStream has launched an online resource center in response to the coronavirus (COVID-19) pandemic, available to all foodservice supply chain professionals. ArrowStream remains committed to helping reduce the potential impact on the restaurant chain industry by continually monitoring and analyzing the environment and providing necessary tools and resources to answer new questions and plan for recovery.
ArrowStream’s product team has released and will continue to release, new features and functionality to the ArrowStream platform to help customers better manage operations during this time. Customers can now access new specialty dashboards and reports that quickly and easily display additional trends in their supply chain inventory and potential financial exposure. Using these new tools, customers have been able to better understand product movement and potential exposure based on current environmental conditions.
Arrowstream Mergers and Acquisitions (M&A) Activities
In December 2020 Tailwind Capital acquired ArrowStream from Diversis Capital. The terms of the transaction were not disclosed. Tailwind plans to invest heavily in ArrowStream to continue the development of its innovative products and further increase market share growth in foodservice segments where technology adoption is growing quickly. The supply chain disruption caused by the coronavirus pandemic emphasized the criticality of ArrowStream's technology, allowing its customers to gain necessary product and inventory visibility, reduce supply chain costs, and maintain brand quality.
With Tailwind's investment, ArrowStream will accelerate the addition of value components for its customers through collaborative new solutions in supplier inventory visibility, product and service quality control, strategic sourcing, real-time freight tracking, and supplier management. ArrowStream will remain a strong partner to its customer base of restaurant chains, distributors, and manufacturers, helping them to improve visibility, efficiency, and risk mitigation throughout the entire supply chain.
Arrowstream Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Arrowstream applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Arrowstream and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified OnDemand and Crossbow customers.
Ownership: - x
Number of Employees: 210
Arrowstream Key Enterprise and Cloud Applications
OnDemand and Crossbow
Arrowstream Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Arrowstream Revenue Breakdown By Type, $M:
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Arrowstream Enterprise Applications Revenues By Functional Markets, $M:
Arrowstream Enterprise Applications Revenues By Verticals, $M:
Arrowstream Revenues By Region, $M
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Arrowstream Direct vs Indirect sales
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Arrowstream Customers - Breakdown by Geo, Size, Vertical and Product
No. of Arrowstream Customers: 9300
No. of Arrowstream Enterprise Applications Customers: x
No. of Arrowstream Cloud Customers: x
No. of Arrowstream Cloud Subscribers: 7400
ArrowStream’s continued momentum was driven by the addition of 16 new clients as well as significant adoption of its recently launched Quality Incident Management and Strategic Sourcing modules.
New clients in 2019 included Pollo Campero, Qdoba Mexican Eats, Firebirds Wood Fired Grill, True Food Kitchen, and Dickey’s Barbecue Pit, and renewing clients included Restaurant Partners Procurement, Zaxby’s, US Foods, SYGMA, Church’s Chicken, FreshPoint, Craftworks Restaurants & Breweries/Logan's Roadhouse, Hooters and Firehouse Subs.
Among ArrowStream customers are also Sbarro, Raising Cane's Chicken Fingers, Slim Chickens, Smashburger, Ninety Nine Restaurant & Pub, Zaxby’s, Canadian Dairy Queen Co-Op, Good Times Restaurants Inc, Le Duff America, Coffee & Bagel Brands, Einstein Noah Restaurant Group, CKE Restaurants, Ben E.Keith, Jamba Juice, SpenDifference, RR Donnelley, Corner Bakery Cafe, Wendy's, Applebee's, Church's Chicken, Quality Distributing, Steak 'n Shake, Panda Restaurants, PF Changs, Wing Hing Foods, American Blue Ribbon Holdings and many others.
Arrowstream Market Opportunities, M&A and Geo Expansions
Diversis Capital, a Los Angeles-based private equity firm has acquired ArrowStream. Diversis plans to invest heavily in ArrowStream, specifically in R&D, to accelerate growth and ramp up innovation in the Company’s OnDemand and Crossbow software platforms. Visibility into their supply chain to reduce costs and improve quality and brand consistency is of critical importance to major food chains, and ArrowStream has a successful track record of providing this transparency to its customers.
In May 2021 Diversis Capital, introduced the name change of ArrowStream Logistics, LLC to FoodINTransit. FoodINTransit is a leading provider of managed logistics services to the foodservice industry. The company serves many of the top restaurant brands in North America including Quality Supply Chain Co-op, Inc. (Wendy's co-op), Supply Management Services, Inc. (Popeyes' co-op), and Church's Chicken. The new name, FoodINTransit, encapsulates the company's expertise and what it does, namely managing inbound freight on behalf of many of the largest restaurant chains in the country from their suppliers to their distributors. Its services include network optimization, inbound freight management, carrier development, and management, and claims management.
Arrowstream Risks and Challenges
Arrowstream is juggling its network and supply chain solution businesses. It’s a balancing act that needs constant tweaking especially in the areas of value-added services and add-on products such as fleet management and compliance, some of which may not be readily available from Arrowstream or its partners.
Arrowstream Ecosystem, Partners, Resellers and SI
ArrowStream does most of its sales via direct sales force in North America.
Arrowstream Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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