Aspect Software

2325 East Camelback Road, Suite 700

Phoenix, AZ, 85016, USA

+1 978-250-7900

http://www.aspect.com/

229

Recent Developments

Aspect entered into Chapter 11 bankruptcy in March 2016 with restructuring plans to slash its debt load by more than $300 million.

Aspect Software Key Enterprise & Cloud Applications

Aspect On Demand, Voxeo, Zipwire, Qivox

SCORES Analysis

Aspect Software Strengths

Aspect Software sells fully-integrated customer interaction management, workforce optimization, back-office and cloud applications.

 

In 2013 Aspect acquired a 51% interest in Bright Pattern, a provider of cloud-based contact center and customer experience management solutions for $6.7 million.

 

In 2014, it also acquired Voxeo, a provider of hosted and on-premise IVR solutions and a platform provider for Communications Enabled Business Processes. The Voxeo acquisition enhanced Aspect ability to support cloud, hybrid and premise-based deployments while adding a market-leading IVR and multi-channel self-service capability to its solution portfolio.

 

Through seamless, two-way communications across phone, chat, email, instant message, short message service and social channels, Aspect equips companies with the tools and technologies needed to serve today's demanding customers. Whether delivered through software deployed on the customers’ premise or via Aspect’s cloud infrastructure, its solutions enable organizations to integrate customer contact and workforce optimization solutions into existing enterprise technology investments for companies looking to remove communication and workflow barriers or create more productive business processes.

 

In April 2016, Aspect launched new enhancements to Zipwire, the company’s 100% cloud-based contact center solution, including new omni-channel reporting capabilities and seamless integration with ZenDesk’s customer support applications and Oracle RightNow’s CX Cloud application.

 

In May 2016, Aspect Software announced Aspect Via, a comprehensive, cloud customer engagement center (CEC).

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Aspect Software Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Aspect Software Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Aspect Software Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Aspect Software 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Aspect Software Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Aspect Software Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Aspect Software Risks

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  • Ability to handle internal and external risk and challenges

Aspect Software Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Aspect Software Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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https://www.appsruntheworld.com/
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