Astute Solutions Among Cloud Top 500

4400 Easton Commons

Columbus, OH, 43219, United States

1 877-769 3750


Astute Solutions Strengths, Domain Expertise, and Key Differentiators

Astute Solutions sells customer service applications that help companies build and strengthen customer relationships while creating significant value through each interaction in the contact center, on the Web and in the field.

Astute Solutions Recent Developments

Astute Solutions build AI-driven software for the future of consumer engagement. Тhey helps the world's best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Their technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty.

Astute Solutions Mergers and Acquisitions (M&A) Activities

In May 2018, Astute acquired Wilke Global, a provider of consumer relations software combining 40+ years of experience of helping companies address consumer engagement challenges. Wilke's solutions are widely adopted by CPG manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries across six continents. Astute currently works with 1,500 premium brands across more than 100 countries in over 30 languages. The move will further strengthen Astute's focus on AI-infused self-service and agent tools.

Astute Solutions Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Astute Solutions applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Astute Solutions and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Astute ePowerCenter, Astute Social, Astute Knowledge, Astute SOS, Astute BOT, Astute Verbatim, Astute Spot customers.

Astute Solutions Overview

Ownership: - Rubicon Technology Partners

Number of Employees: 200

Functional Markets: Customer Relationship Management,

Key Verticals: Aerospace and Defense, Automotive, Consumer Packaged Goods, Leisure and Recreation, Hospitality, Manufacturing, Retail,

Astute Solutions Key Enterprise and Cloud Applications

Astute ePowerCenter, Astute Social, Astute Knowledge, Astute SOS, Astute BOT, Astute Verbatim, Astute Spot

Astute Solutions Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Astute Solutions Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Astute Solutions Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Astute Solutions Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Astute Solutions Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Astute Solutions Customers

No. of Astute Solutions Customers: x

No. of Astute Solutions Enterprise Applications Customers: x

No. of Astute Solutions Cloud Customers: x

No. of Astute Solutions Cloud Subscribers: x

Astute Solutions customers include Unilever, British Airways, McDonald's, Bath&Body Works, L'Oréal, Olive Garden, Levi Strauss&Co., Nationwide Insurance, Darden Restaurants, GlaxoSmithKline, Scotts Miracle-Gro Company, Groupe Danone, Walgreens and Waterpik.

Astute Solutions Market Opportunities, M&A and Geo Expansions

Astute Solutions partnered with Information Technology Services (ITS), a consulting and software solutions company in the United Arab Emirates, for broad distribution of Astute Solutions products in the Middle East and Africa. ITS will offer Astute Solutions entire suite of products, including customer relationship management (CRM), knowledge management, and social CRM solutions.

Astute Solutions Risks and Challenges

Astute's migration to the multi-tenant Cloud delivery model is a work in progress. Furthermore, Rubicon Technology Partners, a private equity firm investing in enterprise software and technology-enabled services companies, has made a strategic investment in Astute Solutions.

Astute Solutions Ecosystem, Partners, Resellers and SI

Astute Solutions has strategic partners around the world to deliver the customer engagement solutions that move our business forward, integrated partners: Amazon Web services, Partner Network, Solution partner; BPO.

Astute's strategic BPO partners can manage the full contact center needs, allowing them to focus on core business. Through their partnership, BPOs can provide personalized, engaging interactions while keeping their clients on the leading edge of CX. Furthermore, Reseller & Professional Services Partners choose to partner with Astute to add our cutting-edge AI capabilities to their robust consumer engagement technology solutions, supporting brands all over the world.

Astute Solutions Cloud Infrastructure Insights

Subscribe to read more about:

  • Astute Solutions Public Cloud and Infrastructure (IaaS)
  • Astute Solutions Platform (PaaS)
  • Astute Solutions Application Delivery
  • Astute Solutions Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

Copyright © 2021, APPS RUN THE WORLD