Astute Solutions Strengths, Domain Expertise, and Key Differentiators
Astute Solutions sells customer service applications that help companies build and strengthen customer relationships while creating significant value through each interaction in the contact center, on the Web and in the field.
Astute Solutions Recent Developments
Astute Solutions build AI-driven software for the future of consumer engagement. Тhey helps the world's best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Their technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty.
Astute Solutions Mergers and Acquisitions (M&A) Activities
In May 2018, Astute acquired Wilke Global, a provider of consumer relations software combining 40+ years of experience of helping companies address consumer engagement challenges. Wilke's solutions are widely adopted by CPG manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries across six continents. Astute currently works with 1,500 premium brands across more than 100 countries in over 30 languages. The move will further strengthen Astute's focus on AI-infused self-service and agent tools.
Astute Solutions Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Astute Solutions applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Astute Solutions and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Astute ePowerCenter, Astute Social, Astute Knowledge, Astute SOS, Astute BOT, Astute Verbatim, Astute Spot customers.
Astute Solutions Overview
Ownership: - Rubicon Technology Partners
Number of Employees: 200
Functional Markets: Customer Relationship Management,
Astute Solutions Key Enterprise and Cloud Applications
Astute ePowerCenter, Astute Social, Astute Knowledge, Astute SOS, Astute BOT, Astute Verbatim, Astute Spot
Astute Solutions Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Astute Solutions Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Astute Solutions Enterprise Applications Revenues By Functional Markets, $M:
Astute Solutions Enterprise Applications Revenues By Verticals, $M:
Astute Solutions Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
Astute Solutions Direct vs Indirect sales
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Astute Solutions Customers - Breakdown by Geo, Size, Vertical and Product
No. of Astute Solutions Customers: x
No. of Astute Solutions Enterprise Applications Customers: x
No. of Astute Solutions Cloud Customers: x
No. of Astute Solutions Cloud Subscribers: x
Astute Solutions customers include Unilever, British Airways, McDonald's, Bath&Body Works, L'Oréal, Olive Garden, Levi Strauss&Co., Nationwide Insurance, Darden Restaurants, GlaxoSmithKline, Scotts Miracle-Gro Company, Groupe Danone, Walgreens and Waterpik.
Astute Solutions Market Opportunities, M&A and Geo Expansions
Astute Solutions partnered with Information Technology Services (ITS), a consulting and software solutions company in the United Arab Emirates, for broad distribution of Astute Solutions products in the Middle East and Africa. ITS will offer Astute Solutions entire suite of products, including customer relationship management (CRM), knowledge management, and social CRM solutions.
Astute Solutions Risks and Challenges
Astute's migration to the multi-tenant Cloud delivery model is a work in progress. Furthermore, Rubicon Technology Partners, a private equity firm investing in enterprise software and technology-enabled services companies, has made a strategic investment in Astute Solutions.
Astute Solutions Ecosystem, Partners, Resellers and SI
Astute Solutions has strategic partners around the world to deliver the customer engagement solutions that move our business forward, integrated partners: Amazon Web services, Partner Network, Solution partner; BPO.
Astute's strategic BPO partners can manage the full contact center needs, allowing them to focus on core business. Through their partnership, BPOs can provide personalized, engaging interactions while keeping their clients on the leading edge of CX. Furthermore, Reseller & Professional Services Partners choose to partner with Astute to add our cutting-edge AI capabilities to their robust consumer engagement technology solutions, supporting brands all over the world.
Astute Solutions Cloud Infrastructure Insights
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- Astute Solutions Public Cloud and Infrastructure (IaaS)
- Astute Solutions Platform (PaaS)
- Astute Solutions Application Delivery
- Astute Solutions Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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