BMC Software, Inc. Among Cloud Top 500

2103 CityWest Boulevard

Houston, TX, 77042, United States

1 800-793-4262


BMC Software, Inc. Strengths, Domain Expertise, and Key Differentiators

BMC Software provides information technology (IT) management solutions for large, mid-sized and small enterprises and public sector organizations around the world. BMC also provides its customers with maintenance and support services for its products and assist customers with software implementation, integration, IT process and organizational transformation, and education services. The Company operates in two segments: Enterprise Service Management (ESM) and Mainframe Service Management (MSM).

Remedy ITSM is a broad suite of ITSM tools with strong integrations to other BMC tools. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

BMC Software, Inc. Recent Developments

In October 2021, BMC, announced several new BMC Helix and Control-M innovations that extend data science in the enterprise to gain more value and insights and better serve customers, while increasing agility and resilience.

In March 2020, BMC Software acquired RSM Partners, a global provider of mainframe services and software with a focus on mainframe security. The RSM acquisition brings penetration testing capabilities to mainframe systems for vulnerability detection across both infrastructure and applications.

BMC Software has added its Helix Cognitive Service Management solution on Microsoft Azure. Businesses can now use BMC Helix on the cloud of their choice, including Azure, AWS, and the BMC cloud. With the new support for Azure, BMC is enabling enterprises to transform ITSM into cognitive service management in the cloud of their choice and leverage the power of containers to provide a scalable and elastic service platform that simplifies the management of their increasingly complex IT environments.

In October 2017, BMC made a partnership with IBM to integrate AI technologies from IBM Watson into BMC's IT Service Management solutions for the digital enterprise. IBM Watson Conversation and Discovery capabilities enable service management teams to deliver a better service experience to employees across multi-cloud environments, using chatbots to simplify and enhance employee self-service.

BMC Software, Inc. Mergers and Acquisitions (M&A) Activities

In October 2021, BMC acquired StreamWeaver, a software company that helps enterprises achieve their end-to-end observability, AI operations (AIOps), cloud migration, and cost reduction goals with extensive industry-leading data integration capabilities. Financial terms of the transaction are not disclosed.

In October 2018, KKR a global investment firm acquired BMC Software from Bain Capital Private Equity and Golden Gate Capital together with GIC, Insight Venture Partners, and Elliott Management.

BMC Software, Inc. Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying BMC Software, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of BMC Software, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified BMC Remedy ITSM Suite customers.

BMC Software, Inc. Key Enterprise and Cloud Applications

BMC Remedy ITSM Suite

BMC Software, Inc. Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

BMC Software, Inc. Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

BMC Software, Inc. Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

BMC Software, Inc. Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

BMC Software, Inc. Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified BMC Software, Inc. Customers

No. of BMC Software, Inc. Customers: 10000

No. of BMC Software, Inc. Enterprise Applications Customers: 10000

No. of BMC Software, Inc. Cloud Customers: x

No. of BMC Software, Inc. Cloud Subscribers: x

BMC serves 10.000 IT organizations around the world. Among BMC cloud customers are Cast&Crew, Duke Energy, EasyStreet, EECU, Hill International, Holiday Travel of America, Memphis City Schools, Ohio Department of Developmental Disabilities, PrimeLending, Ryanair, Design Within Reach, Dex Media, DHHS, FleetPlus, Lumen 21, News UK, Pervasive Software, Bank of Communications, ATPCO, Lockheed Martin, Societe Generale, Dell Services, Florida Hospitals, Sanofi, Mercator, JDA Software, Maitland Group, SAP, Morningstar, Mitchell International, and many others.

BMC Software, Inc. Market Opportunities, M&A and Geo Expansions

In July 2021, BMC released several new innovations and integrations within the BMC Automated Mainframe Intelligence (BMC AMI) and BMC Compuware portfolios designed to improve threat detection and response and expand access to mainstream DevOps tools to modernize mainframe applications and increase developer productivity.

In March 2020, BMC acquired Compuware, a Thoma Bravo company and a leading provider of mainframe application development, delivery, and support solutions. The strategic combination of BMC and Compuware will build upon the success of BMC Automated Mainframe Intelligence (AMI) and the Topaz suite, ISPW technology, and classic product portfolios from Compuware to further modernize the mainframe industry.

In October 2018, BMC acquired CorreLog, Inc, which provides real-time security management to mainframe customers. CorreLog's offerings, combined with BMC's innovative solutions in systems, data, and cost management, provide end-to-end solutions to ensure the availability, performance, and security of mission-critical applications and data residing on today's modern mainframe.

The combination of CorreLog's security offerings with BMC's mainframe solutions provides customers with enhanced security capabilities including: Real-time visibility into security events from mainframe environments delivered directly into SIEM/SOC systems. A wide variety of security alerts, including IBM® IMS™ and Db2® event log correlation, providing up-to-the-second security notifications for faster remediation in the event of a breach.

BMC Software, Inc. Risks and Challenges

In September 2021, BMC named five new sales leaders across Europe.

BMC's main competitor is ServiceNow, and 2019 was a great year for the vendor. BMC Remedy has a lot of catching up to do.

BMC Software, Inc. Ecosystem, Partners, Resellers and SI

BMC sells direct and through its partners. BMC has strategic alliances with Accenture, VCE, Cisco,, Unisys, Apptio, Atos SE, Capgemini, CGI, Cognizant, Dell, Deloitte, Fujitsu, LTI, Microsoft, NTT Data, Wipro and others.

BMC Software, Inc. Cloud Infrastructure Insights

Subscribe to read more about:

  • BMC Software, Inc. Public Cloud and Infrastructure (IaaS)
  • BMC Software, Inc. Platform (PaaS)
  • BMC Software, Inc. Application Delivery
  • BMC Software, Inc. Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

Copyright © 2023, APPS RUN THE WORLD