Cherwell Software Strengths, Domain Expertise, and Key Differentiators
Cherwell empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.
Cherwell Software Recent Developments
In July 2020, GAVS Technologies (GAVS) and Cherwell Software, a global leader in service management, have entered into a Technology Alliance Partnership, to deliver ZIF (Zero Incident Framework™), an Artificial Intelligence (AI) based Technology Operations (AIOps) solution to mutual customers. ZIF, through its AI based predictive analytics and bot-based automation tool aims to bring service reliability assurance to Cherwell® Service Management. ZIF interfaces with various application and infrastructure monitoring tools and provides AI insights to Cherwell. The ZIF platform supports integrations with 85-plus monitoring tools and has 300-plus bots that provide IT Operation automation.
In March 2020, Cherwell launched the Cherwell Marketplace, a new forum for obtaining a wide range of free and paid enterprise applications or mApps™ built on top of the Cherwell CORE platform. Cherwell customers have access to more than 120 applications and integrations, over a hundred of which have been contributed through a broad network of partner and Cherwell community developers.
In April 2019, Cherwell Software introduced enhancements to its popular Information Technology Service Management (ITSM) solution Cherwell Service Management. The company's new release adds features to increase the speed and ease with which IT leaders, enterprise architects, business unit leaders, and transformation agents across organizations can provide services that transform business and work experiences. Cherwell's no-code platform continues to make service management customization and configuration fast and easy. Cherwell's new release provides IT pros and employees a modern user interface, providing a more streamlined experience to make workflow with less constraint. The redesign puts more relevant information within view without wasting valuable time hunting through multiple forms and tabs.
In April 2018, it was reported that Cherwell had raised $172 million from KKR since their original $50 million investment and that KKR has become a majority owner.
Cherwell Software Mergers and Acquisitions (M&A) Activities
In January 2021, Ivanti, Inc., has signed a definitive agreement to acquire Cherwell Software
Cherwell Software Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Cherwell Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Cherwell Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Cherwell Cloud Service Management, Cherwell HRMS Solution customers.
Cherwell Software Overview
Ownership: - x
Number of Employees: 550
Functional Markets: ITSM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
Cherwell Software Key Enterprise and Cloud Applications
Cherwell Cloud Service Management, Cherwell HRMS Solution
Cherwell Software Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Cherwell Software Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Cherwell Software Enterprise Applications Revenues By Functional Markets, $M:
Cherwell Software Enterprise Applications Revenues By Verticals, $M:
Cherwell Software Revenues By Region, $M
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Cherwell Software Direct vs Indirect sales
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Cherwell Software Customers - Breakdown by Geo, Size, Vertical and Product
No. of Cherwell Software Customers: 500
No. of Cherwell Software Enterprise Applications Customers: 500
No. of Cherwell Software Cloud Customers: x
No. of Cherwell Software Cloud Subscribers: x
Cherwell Software has over 700 customers worldwide. Among Cherwell Software customers are GameStop, Highlights for Children, NBC's Weather Channel, AAA, Texas A& M, University of New Mexico, FMG Group, Missing Piece, SCISYS Group, Codec-DSS, First Rate Exchange, CSU-Fresno, ControlCircle, Spirax Sarco and many others.
Cherwell Software Market Opportunities, M&A and Geo Expansions
In June 2020, Cherwell Software and MAXXYS AG joined forces to offer their customers more know-how, service and flexibility. As an official reseller and service partner, MAXXYS sells Cherwell's solutions and offers joint customers appropriate consulting services as well as individual workshops and product training. Cherwell also has LeanIT Ltd. appointed elite partner. MAXXYS AG stands for more than 15 years of experience and competence in the field of IT software system integration. The portfolio of the company from Butzbach in Hesse includes IT service management, endpoint management, infrastructure management, license management, security and support. Its customers include medium and large companies from industry and trade, as well as banks, insurance companies and public administrations. MAXXYS offers them suitable solutions from leading manufacturers - now also from Cherwell.
Cherwell Software Risks and Challenges
Scaling out its customer count through OEM and channel sales will be the key for Cherwell to gain a more solid footing against competitors such as ServiceNow and incumbents from BMC to CA.
Cherwell Software Ecosystem, Partners, Resellers and SI
In May 2020, Cherwell Software appointed LEANIT LTD as an Elite Partner in EMEA. LeanIT Ltd is a Value Added Distributor of software and associated services, technical education and training courses, headquartered in Cyprus with reach into Greece and Southern Europe. As a Cherwell Elite Partner in EMEA, LeanIT will gain access to Cherwell technical guidance, sales alignment, enablement, and competitive financial incentives to help it achieve success in expanding Cherwell’s footprint with clients across the EMEA region.
In April 2020, Planview and Cherwell Software, LLC, (“Cherwell”) partnered to help organizations better deliver on their strategic and operational objectives. Planview connects strategy to delivery at enterprise-scale to create organizational focus on the strategic outcomes that matter and empower teams to deliver their best work, no matter how they work. Cherwell streamlines and automates work processes and increases productivity for IT and employees across the enterprise. Together, the solutions enable organizations to accelerate on-strategy delivery while balancing day-to-day realities, including resource and financial constraints.
In April 2019, Cherwell Software has launched a new global Channel Program and announced Matthew Peeples as the vice president of Worldwide Channel. Cherwell's marquee solution Cherwell Service Management is at the core of the company's value proposition for partners.
Cherwell partners have access to technical guidance, sales alignment, enablement, and competitive financial rewards. Cherwell Software's resellers are Ainia Innovations Oy, 24Data Solutions, Alt Vision, Andrade e Melo Consultoria Ltda, Apropos Consulting, Arbyte, AttivaSoft, Avante Solutions, Beyond20, Bright Horse IT Automation, Business Station, CASK, CreekPointe, CRM works, Excalibur Data Systems, FMX Solutions, Forward IT, HIXSA, Indus Infotel, Infra Benelux, Infrasys Group, Intreis, Ireo Soluciones y Servicios, Kapsch BusinessCom AG, KEDARit, Linium, and many others.
Cherwell Software Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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