Cherwell Software Among Apps Top 500

10125 Federal Drive Suite 100

Colorado Springs, CO, 80908, USA

1 719-386-7000

http://www.cherwell.com/

417

Cherwell Software Strengths, Domain Expertise, and Key Differentiators

Cherwell Software sells IT Service Management applications. The Cherwell Service Management platform is built on its Trebuchet platform that allows for rapid development of data-centric applications that can share a common data repository and utilize the same standard configuration tools. Users of the platform are also able to build custom applications on top of the same platform, using the tools and database that Cherwell provides. This platform flexibility makes each instance of the Cherwell Service Management platform unique. From a product perspective, Cherwell has developed and sold applications designed in line with the Information Technology Infrastructure Library (ITIL) methodology. The company has productized the following ITSM applications: Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Service Level Management, Asset Management, Service Catalog Management, Service Request Fulfillment, and Project Management. Cherwell has also developed the iCherwell iOS application.

Cherwell Software Recent Developments

In April 2019, Cherwell Software introduced enhancements to its popular Information Technology Service Management (ITSM) solution Cherwell Service Management. The company’s new release adds features to increase the speed and ease with which IT leaders, enterprise architects, business unit leaders, and transformation agents across organizations can provide services that transform business and work experiences. Cherwell’s no-code platform continues to make service management customization and configuration fast and easy. Cherwell’s new release provides IT pros and employees a modern user interface, providing a more streamlined experience to make workflow with less constraint. The redesign puts more relevant information within view without wasting valuable time hunting through multiple forms and tabs. More and more businesses are moving enterprise services to the cloud. Provisioning and management of cloud instances have never been easier with the help of an ITSM solution like Cherwell Service Management. Whether customers use Amazon Web Services (AWS) or Azure, Cherwell provides an agnostic platform for hosted-application governance. A new AWS mApp Solution now provides seamless integration between the Cherwell and AWS Service Catalogs to simplify approval and provisioning of new services, and configuration integration to ensure updates are automatically reflected in Cherwell’s CMDB. Cherwell GO! is for customers who want to get started quickly with Cherwell Service Management using a simplified, out-of-the-box approach. Cherwell GO! the implementation offers a significant cost benefit and time to value for customers. It is a fixed-price, fixed-scope option to get Cherwell Service Management installed, configured, and live virtually instantly with Cherwell’s recommended workflows based on industry best practices. Cherwell GO! includes out-of-the-box configuration of incident, problem, and Knowledge Management processes, as well as the Cherwell Self-Service Portal. It also includes training and product walkthroughs for each module. Cherwell is a robust and flexible service management platform designed to follow ITIL best practices within a highly-customizable structure that works with software and services customers choose. Cherwell introduced an Integration Platform as a Service (iPaaS) offering last summer in collaboration with Jitterbit. The company’s expanding Technical Alliance Partnership program includes leaders from across the ecosystem of digital transformation and hundreds of mApp mergeable applications technologies that expand the power of the Cherwell platform. In April 2018, it was reported that Cherwell had raised $172 million from KKR since their original $50 million investment and that KKR has become a majority owner.

Cherwell Software Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying Cherwell Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Cherwell Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Cherwell Cloud Service Management, Cherwell HRMS Solution customers.

Cherwell Software Key Enterprise and Cloud Applications

Cherwell Cloud Service Management, Cherwell HRMS Solution

Cherwell Software Revenues, $M:

Type/Year 2017 2018 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Cherwell Software Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Cherwell Software Revenues By Region, $M

Region % of Total Revenues 2018 Total Revenues, $M 2018 Enterprise Applications Revenues, $M 2018 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Cherwell Software Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Cherwell Software Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Cherwell Software Customers


No. of Cherwell Software Customers: 500

No. of Cherwell Software Enterprise Applications Customers: 500

No. of Cherwell Software Cloud Customers: x

No. of Cherwell Software Cloud Subscribers: 50000


Cherwell Software has over 700 customers worldwide. Among its customers are: GameStop, Highlights for Children, NBC’s Weather Channel, AAA, Texas A;M, University of New Mexico, FMG Group, Missing Piece, SCISYS Group, Codec-DSS, First Rate Exchange, CSU-Fresno, ControlCircle, Spirax Sarco and many others.

Cherwell Software Market Opportunities, M&A and Geo Expansions

In Jul 2018, Cherwell Software announced the opening of their new European research and development center in Dundee, Scotland. The office is initially employing 16 development staff with plans to grow the team in line with company expansion. Operating under the leadership of local Dundonian Fraser Patullo, the R&D center is the first international satellite to the company’s technology team, which is based in Colorado Springs and led by Chief Product Officer Steve Rodda. The Dundee office, located in Dundee One, the £1 billion redeveloped waterfront complex in the city center, will be a focal point for Cherwell’s future product innovation and enhancements to their enterprise software products, which are sold in 40 countries worldwide. The Scottish development team, led by Patullo will report directly into Cherwell’s VP of Engineering Josh Turpen and will also work closely with the company’s sales and marketing offices in Reading, England, to offer enhanced support to their growing European customer base. Since 2004, Cherwell Software has helped thousands of organizations globally to modernize their business operation by automating services digitally. They have been recognized by industry analysts at Gartner, Forrester, and IDC, in a market which is expected to reach $30 billion by 2020. In the last two years, the company has received investments of $220 million from leading investment firm KKR as part of its Next Generation Technology Fund. In February 2017, Cherwell secured a $50 million investment from KKR, a global investment firm. KKR is making the investment through its Next Generation Technology Fund, which focuses on investments in software, security, Internet, digital media, and information services. In 2014, Cherwell acquired Express Metrix for its IT asset management applications, while beefing up it's SaaS hosting technology offerings in the U.S. by making available hourly data backup, as well as monitoring by four different systems every 60 seconds, and 24x7 staffing. Customers can choose to host by Cherwell, on-premise, or hosted by a third party.

Cherwell Software Risks and Challenges

Scaling out its customer count through OEM and channel sales will be the key for Cherwell to gain a more solid footing against competitors such as ServiceNow and incumbents from BMC to CA.

Cherwell Software Ecosystem, Partners, Resellers and SI

In April 2019, Cherwell Software has launched a new global Channel Program and announced Matthew Peeples as the vice president of Worldwide Channel. Cherwell’s marquee solution – Cherwell Service Management – is at the core of the company’s value proposition for partners. Cherwell Service Management provides a powerful platform that can be extended and augmented as business needs evolve. Increasingly Cherwell customers, which span all industries, are extending workflow automation through Cherwell’s unique codeless platform into all areas of the enterprise. Partners can leverage Cherwell Service Management as a compelling point of entry for businesses seeking to maximize IT service management and establish a path for increasing digital maturity over time. Cherwell's new Channel Program is designed for channel resellers, delivery partners, global system integrators and technology alliance partners. Cherwell partners have access to the technical guidance, sales alignment, enablement, and competitive financial rewards. Cherwell Software’s resellers are: Ainia Innovations Oy, 24Data Solutions, Alt Vision, Andrade e Melo Consultoria Ltda, Apropos Consulting, Arbyte, AttivaSoft, Avante Solutions, Beyond20, Bright Horse IT Automation, Business Station, CASK, CreekPointe, CRM works, Excalibur Data Systems, FMX Solutions, Forward IT, HIXSA, Indus Infotel, Infra Benelux, Infrasys Group, Intreis, Ireo Soluciones y Servicios, Kapsch BusinessCom AG, KEDARit, Linium, and many others.

Cherwell Software Cloud Infrastructure Insights

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  • Cherwell Software Public Cloud and Infrastructure (IaaS)
  • Cherwell Software Platform (PaaS)
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  • Cherwell Software Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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