Clarabridge

Clarabridge Strengths, Domain Expertise, and Key Differentiators

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies.

Clarabridge offers a cloud-based platform for cross-channel contact center analytics, automated quality and compliance management, and enterprise-grade digital customer service. It captures and analyzes 100% of the human and bot interactions occurring within the contact center every day, with insights and automation solutions that can help save 20% of company's operational costs.

Clarabridge Recent Developments

In July 2020, Clarabridge made a series of enhancements to its analytics and engagement platform. The new features included in Clarabridge’s 2020 summer product release empower companies to proactively address changing market dynamics, sustain brand reputation and loyalty, adjust to an accelerating digital shift, and ultimately remain competitive.

Clarabridge Intelligent Scoring is a patent-pending automation solution that leverages the power of Clarabridge’s Natural Language Understanding (NLU) engine to automatically evaluate interactions throughout the contact center, a historically under-leveraged hub for customer experience data.

Users can define their own weighted evaluation criteria in a simple, easy-to-use form within the Clarabridge Analytics platform and assess agents based on both hard skills such as script adherence and keywords and soft skills such as empathy and professionalism.

Clarabridge Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Clarabridge applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Clarabridge and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Clarabridge CX Suite, CX Contact Center customers.

Clarabridge Overview

Ownership: - x

Number of Employees: 330

Functional Markets: Analytics and BI, Customer Relationship Management,

Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,

Clarabridge Key Enterprise and Cloud Applications

Clarabridge CX Suite, CX Contact Center

Clarabridge Revenues, $M:

Type/Year	2018	2019	YoY Growth, %
Total Revenues, $M	Subscribe	Subscribe	Subscribe
Enterprise Applications Revenues, $M	Subscribe	Subscribe	Subscribe
Cloud Applications Revenues, $M	Subscribe	Subscribe	Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Clarabridge Revenue Breakdown By Type, $M:

Type	License	Services	Hardware	Support & Maintenance	SaaS
% of Total Revenues	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe

Clarabridge Enterprise Applications Revenues By Functional Markets, $M:

Split by Functional MArkets	% of Total Revenues	2019 Enterprise Apps Revenues, By Functional Markets, $M
Analytics and BI	Subscribe	Subscribe
Collaboration	Subscribe	Subscribe
Content Management	Subscribe	Subscribe
Customer Relationship Management	Subscribe	Subscribe
eCommerce	Subscribe	Subscribe
Enterprise Performance Management	Subscribe	Subscribe
ERP Financial Management	Subscribe	Subscribe
ERP Services and Operations Management	Subscribe	Subscribe
Human Capital Management	Subscribe	Subscribe
IT Service Management	Subscribe	Subscribe
PLM/Engineering	Subscribe	Subscribe
Project Portfolio Management	Subscribe	Subscribe
Procurement	Subscribe	Subscribe
Sales Performance Management	Subscribe	Subscribe
Supply Chain Management	Subscribe	Subscribe
Treasury and Risk Management	Subscribe	Subscribe
Total	Subscribe	Subscribe

Clarabridge Enterprise Applications Revenues By Verticals, $M:

Split by Verticals	% of Total Revenues	2019 Enterprise Apps Revenues, By Verticals, $M
Aerospace and Defense	Subscribe	Subscribe
Automotive	Subscribe	Subscribe
Banking and Financial Services	Subscribe	Subscribe
Communication	Subscribe	Subscribe
Construction and Real Estate	Subscribe	Subscribe
Consumer Packaged Goods	Subscribe	Subscribe
Distribution	Subscribe	Subscribe
Education	Subscribe	Subscribe
Government	Subscribe	Subscribe
Healthcare	Subscribe	Subscribe
Insurance	Subscribe	Subscribe
Leisure and Hospitality	Subscribe	Subscribe
Life Sciences	Subscribe	Subscribe
Manufacturing	Subscribe	Subscribe
Media	Subscribe	Subscribe
Non Profit	Subscribe	Subscribe
Oil, Gas and Chemicals	Subscribe	Subscribe
Professional Services	Subscribe	Subscribe
Retail	Subscribe	Subscribe
Transportation	Subscribe	Subscribe
Utilities	Subscribe	Subscribe
Total	Subscribe	Subscribe

Clarabridge Revenues By Region, $M

Region	% of Total Revenues	2019 Total Revenues, $M	2019 Enterprise Applications Revenues, $M	2019 Cloud Applications Revenues, $M
Americas	Subscribe	Subscribe	Subscribe	Subscribe
EMEA	Subscribe	Subscribe	Subscribe	Subscribe
APAC	Subscribe	Subscribe	Subscribe	Subscribe
Total	Subscribe	Subscribe	Subscribe	Subscribe

Clarabridge Direct vs Indirect sales

Region	Direct Sales	Indirect Sales	Total
Type %	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe

Clarabridge Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Clarabridge Customers

No. of Clarabridge Customers: x

No. of Clarabridge Enterprise Applications Customers: x

No. of Clarabridge Cloud Customers: x

No. of Clarabridge Cloud Subscribers: x

Clarabridge has hundreds of customers worldwide. It's installed base includes B/E Aerospace, Best Buy, Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D.Power, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy's International, Pella, Lenovo, DuPont, Orbitz, WestJet, CarMax and The Hartford Corporation, Walmart, Dell Inc., E.ON Energy, Intuit, QVC, Inc., Sage Software, United Airlines, and many more.

Clarabridge Market Opportunities, M&A and Geo Expansions

In 2019, 25 of the Fortune 100 companies were Clarabridge customers, 7 of the top 10 health insurance companies in the United States, and another 38 financial institutions use Clarabridge for reductions in complaints and compliance risk, improvements in digital experience and market research.

Clarabridge's solution has helped it's customers in improving contact center operations, and it pinpoints information that originates in the contact center but has major implications for revenue optimization, customer journey mapping and customer satisfaction. This information is relevant for teams across an organization, underlining the platform’s ability to impact the broader area of customer experience from enhancing product quality and streamlining business processes to delivering world-class digital transformations and impacting operations.

Clarabridge Risks and Challenges

Clarabridge needs to further differentiate itself from a crop of Customer Experience Management applications vendors and its acquisition of Market Metrix in 2014 for hospitality vertical expertise and expansion in the Latin America market underscored its desire to do just that.

Clarabridge Ecosystem, Partners, Resellers and SI

Clarabridge collaborates with their global partner ecosystem to deliver superior customer experience. It's partnership network includes Service Partners, which are: Accenture Digital, Acumen Solutions, Cognizant, Concentrix, Consulta, Farlinium, Ipsos, others. Technology Partners as part of the partnership networks are: Cogito, Customerville, Microsoft, Oracle, Nuance, Red Box, and many more.

Clarabridge Cloud Infrastructure Insights

Subscribe to read more about:

Clarabridge Public Cloud and Infrastructure (IaaS)
Clarabridge Platform (PaaS)
Clarabridge Application Delivery
Clarabridge Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/About Us
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ

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Clarabridge Among Apps Top 500