Clarabridge Recent Developments
New management team to accelerate customer experience management messaging.
Clarabridge Overview
Ownership: Private - x
Employees: 300
Functional Market: Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Education, Government, Healthcare, Insurance, Leisure & Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
Clarabridge Key Enterprise & Cloud Applications
Clarabridge CX Suite,
SCORES Analysis
Clarabridge Strengths
Clarabridge specializes in Customer Experience Management applications for the world’s top brands.
Clarabridge enables businesses to monitor, analyze, operationalize and measure multi-source customer feedback through intelligent sentiment and text analytics.
Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI and collaborate on those decisions both internally with stakeholders and externally with customers.
2013 saw the release of Clarabridge 6.1.
This release introduced a wide range of intuitive dashboarding, alerting, and mobile deployment options for the enterprise, and also provided straightforward transparent pricing.
Clarabridge 6.1 simplified the products offerings by combining collaboration and engagement capabilities into one easy-to-use application, Clarabridge Act, giving companies an even easier way to monitor customer experience.
Additionally, the company launched Clarabridge Go, a mobile application that gives companies the power of Clarabridge anywhere, anytime.
In September 2014, Clarabridge announced Clarabridge Speech, enterprise-grade speech-to-insights solution.
This was made possible through a strategic partnership with Voci, the world leader in hardware-accelerated speech recognition technology.
With this new offering, Clarabridge adds advanced speech analytics capabilities to its robust voice of the customer analytics portfolio.
Businesses are now even more empowered to harness any and all available sources of customer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.
In February 2015, Clarabridge announced over 50% year-over-year bookings growth in 2014 - a record for the company.
The software provider, who already serves customers like ADP, Verizon, Rackspace, and Orbitz, more than doubled its acquisition of new customers in 2014 vs.
2013, resulting in a total of 450 major brands served.
These new customers included Belk in North America, Virgin Active in Europe, CIRSA in Spain and Latin America, and more.
Additionally, the company also expanded its international presence, with offices in Singapore and Barcelona.
In June 2015, Clarabridge announced the latest release to its customer intelligence platform.
Clarabridge 7 is designed from the ground up to empower various teams throughout an enterprise to collect, distill actionable insights, and instantly view, collaborate and act on omni-channel customer feedback data.
Clarabridge 7 helps businesses operationalize their customer insights and create a customer-centric culture of accountability, with each team understanding and more fully realizing their role in delivering a superior customer experience.
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- Key differentiators
- Domain Expertise
- Product portfolio
- Solution scope
Clarabridge Revenues, $M:
| Type/Year | 2015 | 2016 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Clarabridge Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Clarabridge Enterprise Applications Revenues By Functional Markets, $M:
Clarabridge Enterprise Applications Revenues By Verticals, $M:
Clarabridge Revenues By Region, $M
| Region | % of Total Revenues | 2016 Total Revenues, $M | 2016 Enterprise Applications Revenues, $M | 2016 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Clarabridge Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Clarabridge Customers
No. of Customers: Subscribe
No. of Enterprise Applications Customers: Subscribe
No. of Cloud Customers: Subscribe
No. of Cloud Subscribers: Subscribe
Don't Miss our Customer Database
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- Reference wins across regions
- Customer Size segments
- Customer wins momentum
Clarabridge Opportunities
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- Market Opportunities at the vertical and subvertical levels
- Mergers and Acquisitions (M&A), Funding
- Geo Expansions
Clarabridge Risks
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- Ability to handle internal and external risk and challenges
Clarabridge Ecosystem
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- Health of ecosystem
- Network Effects of BPO, ISV, SI
- VAR Partners
- Direct vs Indirect sales
Clarabridge Cloud Infrastructure Insights
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- Cloud Infrastructure (IaaS)
- Cloud Platform (PaaS)
- Cloud Application delivery (SaaS)
- Data Center (Hosting)
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/https://www.appsruntheworld.com/offerings
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