Clarabridge Among Apps Top 500

11400 Commerce Park Drive Suite 500

Reston, VA, 20191, USA

+1 571-299-1800

List of Verified Clarabridge Customers

Clarabridge Recent Developments

In November 2018, Clarabridge revealed new additions to its popular AI-powered solution which was designed specifically for the banking industry and launched last year. This latest offering introduces brand new features, relevant KPIs and industry models and pre-packaged dashboards that will allow banking organisations to improve the effectiveness of the customer experiences they deliver and, in addition, enable more efficient collection of customer feedback across all touchpoints. The solution also meets the banking industry’s need for fast-turnaround implementations. The Clarabridge Banking Solution has been enhanced to empower banks with new modules customised to the unique workflow of the industry, which include Complaints & Compliance Analysis, Digital Experience (Mobile App & Website), Branch & ATM Experience and Contact Centre Experience.

Clarabridge Key Enterprise & Cloud Applications

Clarabridge CX Suite,

SCORES Analysis

Clarabridge Strengths

Clarabridge specializes in Customer Experience Management applications for the world’s top brands. Clarabridge enables businesses to monitor, analyze, operationalize and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI and collaborate on those decisions both internally with stakeholders and externally with customers. In March 2018, Clarabridge unveiled exciting updates to its suite of CX products. These improvements reflect Clarabridge’s decade-long commitment to innovation, using the latest developments in AI and Machine Learning. With these enhancements, Clarabridge will better equip companies with actionable insights from every customer interaction to reduce customer churn, increase ROI and drive sales.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Clarabridge Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Clarabridge Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Clarabridge Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Clarabridge Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Clarabridge Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Clarabridge Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Clarabridge Risks

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  • Ability to handle internal and external risk and challenges

Clarabridge Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Clarabridge Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:


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