ClickSoftware Among Cloud Top 500

35 Corporate Drive, Suite 400

Burlington, MA, 1983, USA

1 781-272-5903


ClickSoftware Strengths, Domain Expertise, and Key Differentiators

ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers.

Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.

ClickSoftware Recent Developments

ClickSoftware continues to enhance its technology to meet the specific demands of communications customers for a variety of use cases.

Enhancements to its flagship offering, Click Field Service Edge, in May 2018, enabled Click's solution to automatically update the schedule if an unexpected event impacts the planned route to the next task, such as a traffic accident or road closure.

It proactively incorporates live traffic conditions whenever schedules are updated to further increase efficiency and operational insight that better services an organization's customers. This improved optimization is critical for comms companies, whose field service needs are typically extensive and extremely customer-centric.

ClickSoftware Mergers and Acquisitions (M&A) Activities


ClickSoftware Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ClickSoftware applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ClickSoftware and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Click Field Service Edge, customers.

ClickSoftware Key Enterprise and Cloud Applications

Click Field Service Edge,

ClickSoftware Revenues, $M:

Type/Year20172018YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

ClickSoftware Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

ClickSoftware Revenues By Region, $M

Region% of Total Revenues2018 Total Revenues, $M2018 Enterprise Applications Revenues, $M2018 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

ClickSoftware Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

ClickSoftware Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified ClickSoftware Customers

No. of ClickSoftware Customers: 15400

No. of ClickSoftware Enterprise Applications Customers: 15400

No. of ClickSoftware Cloud Customers: 9700

No. of ClickSoftware Cloud Subscribers: 800000

ClickSoftware has approximately 15400 customers worldwide including Enbridge Gas New Brunswick, Lloyds Pharmacy Clinical Home, IFM Restoration, and Lattelecom, as well other leading service companies.

ClickSoftware Market Opportunities, M&A and Geo Expansions

The past four quarters saw ClickSoftware deliver hundreds of successful customer projects, with many new customers taking advantage of Click's rapid implementation methodology, FAST.

Click welcomed customers in established verticals, such as telecommunications (Shaw, Telecentro, NOS) and utilities (Welsh Water, Ameren, Essential), as well as customers from other industries with a growing interest in field service management including Marathon Oil and Mitie.

In January 2018, ClickSoftware appointed Mark Cattini as Chief Executive Officer (CEO). Cattini brings decades of proven experience leading and growing software and SaaS companies. The appointment of Cattini by ClickSoftware comes at a time when the company is seeing extremely strong market acceptance for its Field Service Edge, its cloud-based comprehensive service management solution.

ClickSoftware Risks and Challenges

The purchase of Clicksoftware by PE firm Francisco Partners has enabled ClickSoftware to transition to a cloud company, and uniquely offer robust field service management and mobile workforce management tools both on-premises and as a cloud-based service, with a clear migration path for customers who are not yet ready for SaaS.
The flip side is they are supporting both on-premises and cloud, which means they need additional development resources.

ClickSoftware Ecosystem, Partners, Resellers and SI

In September 2017, ClickSoftware signed a global reseller agreement with SAP. As part of the agreement, SAP will resell the ClickSoftware Field Service Edge solution as the SAP® Scheduling and Resource Management application by ClickSoftware.

The solution is available now and enables real-time, automated, context-based recommendations for service planning, scheduling, execution and analysis to support intelligent decision making.

In 2017, ClickSoftware expanded local presence in South East Asia to support the acceleration of sales in this territory and increase brand awareness.

ClickSoftware Cloud Infrastructure Insights

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  • ClickSoftware Public Cloud and Infrastructure (IaaS)
  • ClickSoftware Platform (PaaS)
  • ClickSoftware Application Delivery
  • ClickSoftware Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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