CRMnext Strengths, Domain Expertise, and Key Differentiators
CRMnext is Cloud customer relationship management solution company. It is available on both, public cloud and private cloud, providing a flexible ownership model per business needs. CRMnext has established technology and practice leadership in multiple industry verticals to help its customers boost profitability by improving all customer related processes. CRMnext team has established technology and practice leadership in multiple industry verticals including banking, insurance, financials, telecom, media, pharma etc. where it works with companies to help them acquire, retain and grow their customer base boosting profitability. It has set benchmarks in the CRM industry with innovations like Autobot upgrades, Autonoma integration and Shape-shifting architecture which has brought paradigm shift in the implementation, ownership experience and TCO of CRM solutions. CRMNext launched a mobile dashboard application on the Windows 8.1 platform to help sales teams expedite sales cycles, lead generation, information access&sharing, sales TAT, cross sell opportunities and improve productivity significantly. The application developed in conjunction with Microsoft is a Customer Relationship Management framework which can also pull and manage data from operational systems to generate end to end tracking of customer interactions.
CRMnext Recent Developments
CRMNEXT unveiled Digital CRM platform that optimizes customer insights from traditional, digital and social platforms.
CRMnext Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying CRMnext applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CRMnext and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CRMnext Rethink Digital, CRMnext Rethink CRM customers.
Ownership: - x
Number of Employees: 530
Functional Markets: Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Professional Services, Retail, Transportation,
CRMnext Key Enterprise and Cloud Applications
CRMnext Rethink Digital, CRMnext Rethink CRM
CRMnext Revenues, $M:
|Type/Year||2017||2018||YoY Growth, %|
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|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
CRMnext Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
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CRMnext Enterprise Applications Revenues By Functional Markets, $M:
CRMnext Enterprise Applications Revenues By Verticals, $M:
CRMnext Revenues By Region, $M
|Region||% of Total Revenues||2018 Total Revenues, $M||2018 Enterprise Applications Revenues, $M||2018 Cloud Applications Revenues, $M|
CRMnext Direct vs Indirect sales
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CRMnext Customers - Breakdown by Geo, Size, Vertical and Product
No. of CRMnext Customers: x
No. of CRMnext Enterprise Applications Customers: x
No. of CRMnext Cloud Customers: x
No. of CRMnext Cloud Subscribers: 325000
CRMnext has implementations of up to 40,000+ users each. CRMnext customers include large banks and global financial services brands like HDFC, ICICI, Axis, TATA AIA, Reliance, Max, Fullerton etc. Other customers include Pfizer, Bajaj, IIFL, 92.7 BIG FM, and Arshiya International.
CRMnext Market Opportunities, M&A and Geo Expansions
CRMnext runs some of the largest CRM implementations in Asia Pacifc, Africa and Middle East regions. In India today, all the top 3 private banks such as ICICI Bank, AXIS Bank and HDFC Bank use CRMnext. Infact, it has to its credit the largest banking implementation in Asia at HDFC Bank with 40,000+ users across 3,000+ branches in 1,500+ cities. With CRMnext, these organizations have implemented global best practices in customer facing departments, thereby significantly improving their business performance.
CRMnext Risks and Challenges
Addressing the needs of multinationals as well as those of India-based companies with local customer requirements will be a balancing act for CRMnext, especially in its efforts to developing as many CRM templates as possible in order to have the broadest appeal to a global audience.
CRMnext Ecosystem, Partners, Resellers and SI
CRMnext has direct channels in India, Southeast Asia and the Middle East, but relies on partners outside those regions. CRMnext Business Partners include: Tata Consultancy Services, Polaris Financial Technology, 3i Infotech, Tech Mahindra, QUESTECH, Questronix Corporation, CEVA and Symphony. Technology Partners provide solutions that complement CRMnext to streamline Sales, marketing and customer services. CRMnext Technology Partners include: Microsoft, Cisco, Oracle, HP, Intel, and IBM.
CRMnext Cloud Infrastructure Insights
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- CRMnext Public Cloud and Infrastructure (IaaS)
- CRMnext Platform (PaaS)
- CRMnext Application Delivery
- CRMnext Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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