CRMnext Among Cloud Top 500

Candor Tech Space Tower 1,Ground Floor, Block B, Plot No.2, Sector 62

Noida, x, 201309, India

91 120 6784 300


CRMnext Strengths, Domain Expertise, and Key Differentiators

CRMnext is Cloud customer relationship management solution company. It is available on both, public cloud and private cloud, providing a flexible ownership model per business needs. CRMnext has established technology and practice leadership in multiple industry verticals to help its customers boost profitability by improving all customer related processes. CRMnext team has established technology and practice leadership in multiple industry verticals including banking, insurance, financials, telecom, media, pharma etc. where it works with companies to help them acquire, retain and grow their customer base boosting profitability.

It has set benchmarks in the CRM industry with innovations like Autobot upgrades, Autonoma integration and Shape-shifting architecture which has brought paradigm shift in the implementation, ownership experience and TCO of CRM solutions.

CRMNext launched a mobile dashboard application on the Windows 8.1 platform to help sales teams expedite sales cycles, lead generation, information access&sharing, sales TAT, cross sell opportunities and improve productivity significantly. The application developed in conjunction with Microsoft is a Customer Relationship Management framework which can also pull and manage data from operational systems to generate end to end tracking of customer interactions.

CRMnext Recent Developments

CRMNEXT unveiled Digital CRM platform that optimizes customer insights from traditional, digital and social platforms.

CRMnext Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CRMnext applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CRMnext and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CRMnext Rethink Digital, CRMnext Rethink CRM customers.

CRMnext Overview

Ownership: - x

Number of Employees: 1000

Functional Markets: CRM,

Key Verticals: Automotive, Banking and Financial Services, Healthcare, Insurance, Life Sciences, Manufacturing, Media, Professional Services, Retail,

CRMnext Key Enterprise and Cloud Applications

CRMnext Rethink Digital, CRMnext Rethink CRM

CRMnext Revenues, $M:

Type/Year20192020YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

CRMnext Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

CRMnext Revenues By Region, $M

Region% of Total Revenues2020 Total Revenues, $M2020 Enterprise Applications Revenues, $M2020 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

CRMnext Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

CRMnext Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified CRMnext Customers

No. of CRMnext Customers: 100

No. of CRMnext Enterprise Applications Customers: 100

No. of CRMnext Cloud Customers: x

No. of CRMnext Cloud Subscribers: 1000000

CRMNEXT services about 100 large global enterprises, with around 1 Million users who manage more than 1 Billion customers across 30+ countries in Asia, Europe, North America, Middle East, and Africa. Its customers include several of the largest and fastest-growing brands in the world who rely on its banking CRM, Insurance CRM and Financial Services CRM solutions for all their sales, onboarding, servicing and cross-sell needs. Among its customers are: HDFC, SBI, BDO Unibank, Krungsri Consumer Finance, National Bank of Oman, Arab Bank, Metlife, ICICI, Axis, TATA AIA, Reliance, Max, Fullerton, Pfizer, Bajaj, IIFL, 92.7 BIG FM, Arshiya International and many other.

CRMnext Market Opportunities, M&A and Geo Expansions

In July 2021, CRMNEXT, a Noida-headquartered digital and customer experience transformation platform for enterprise banks and financial service providers globally, raised a Series B funding of $16 million co-led by Avataar Ventures and Ascent Capital.

CRMnext runs some of the largest CRM implementations in Asia Pacifc, Africa and Middle East regions.In India today, all the top 3 private banks such as ICICI Bank, AXIS Bank and HDFC Bank use CRMnext.Infact, it has to its credit the largest banking implementation in Asia at HDFC Bank with 40,000+ users across 3,000+ branches in 1,500+ cities. With CRMnext, these organizations have implemented global best practices in customer facing departments, thereby significantly improving their business performance.

CRMnext Risks and Challenges

Addressing the needs of multinationals as well as those of India-based companies with local customer requirements will be a balancing act for CRMnext, especially in its efforts to developing as many CRM templates as possible in order to have the broadest appeal to a global audience.

CRMnext Ecosystem, Partners, Resellers and SI

CRMnext has direct channels in India, Southeast Asia and the Middle East, but relies on partners outside those regions. CRMnext Business Partners include: Tata Consultancy Services, IBM, Wipro, Polaris Financial Technology, 3i Infotech, Tech Mahindra, CMS IT Services, EdgeVerve Systems, InfrasoftTech, IBEXI Solutions, Mandawani Mandiri, Anabatic Technologies, ISON Technologies, Gulfnet, Wareef, MDSL, Niche Integrated Solutions, Komtek, Miraway, CMC Limited, KPMG, PwC, EY.

CRMnext Cloud Infrastructure Insights

Subscribe to read more about:

  • CRMnext Public Cloud and Infrastructure (IaaS)
  • CRMnext Platform (PaaS)
  • CRMnext Application Delivery
  • CRMnext Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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