Enghouse Interactive Inc. Strengths, Domain Expertise, and Key Differentiators
Enghouse Interactive is providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. All Enghouse Interactive solutions are platform-independent and can be deployed in the cloud, on-premise or in a hybrid environment.
Enghouse Interactive’s omnichannel contact center solutions provide a comprehensive, integrated toolbox for managing multiple interactions across a variety of channels, letting customers choose how they want to communicate: voice, email, fax, SMS, web or social. Managers can access real-time graphical data even while mobile, helping them to instantly respond to priority situations, and proactively resource for future events.
Enghouse Interactive Inc. Recent Developments
In June 2018 Survox, an Enghouse Interactive company introduced version 9 8.8.14 of its Survox Platform. Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer-assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.
In January 2018, Biz Technology Solutions, a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, partnered with Enghouse Interactive. BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft’s Skype for Business and the Enghouse quality management solutions.
Enghouse Interactive Inc. Mergers and Acquisitions (M&A) Activities
In May 2019 Enghouse Systems has acquired Vidyo, Inc. for a purchase price of approximately $40 million. Vidyo’s annual revenue is approximately $60 million. Vidyo is a provider of enterprise-class video software solutions that support visual communications across diverse end-points, networks of varying bandwidth and geographically dispersed locations. The company’s infrastructure software platform leverages patented video routing, management and interoperability technologies to deliver best-in-class video quality, reliability, scalability, and security. Delivered in the cloud, on-premise or as a hybrid solution, Vidyo enables customers to more efficiently collaborate, interact and engage. Vidyo also offers a broad API framework that allows enterprise developers to rapidly embed video communications into third-party applications, workflows and a broad range of devices. The company focuses on select vertical markets, particularly healthcare and financial institutions, where video quality, reliability, and end-market specialization are essential requirements.Vidyo is deployed in approximately 400 hospital networks and in approximately 120 financial institutions. Vidyo also provides visual communications within the broader enterprise collaboration market and in emerging public safety, field services and IoT use cases. The company’s platform and applications are used by over 1,700 customers, including some of the world’s leading brands within Vidyo’s focus markets.
Enghouse Systems broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys.
Enghouse Interactive Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Enghouse Interactive Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Enghouse Interactive Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Enghouse Interactive’s Contact Center: Enterprise 9.1 customers.
Enghouse Interactive Inc. Overview
Ownership: - x
Number of Employees: 1446
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
Enghouse Interactive Inc. Key Enterprise and Cloud Applications
Enghouse Interactive’s Contact Center: Enterprise 9.1
Enghouse Interactive Inc. Revenues, $M:
|Type/Year||2017||2018||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Enghouse Interactive Inc. Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Enghouse Interactive Inc. Enterprise Applications Revenues By Functional Markets, $M:
Enghouse Interactive Inc. Enterprise Applications Revenues By Verticals, $M:
Enghouse Interactive Inc. Revenues By Region, $M
|Region||% of Total Revenues||2018 Total Revenues, $M||2018 Enterprise Applications Revenues, $M||2018 Cloud Applications Revenues, $M|
Enghouse Interactive Inc. Direct vs Indirect sales
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Enghouse Interactive Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of Enghouse Interactive Inc. Customers: 10000
No. of Enghouse Interactive Inc. Enterprise Applications Customers: 10000
No. of Enghouse Interactive Inc. Cloud Customers: x
No. of Enghouse Interactive Inc. Cloud Subscribers: 1000000000
Enghouse Interactive has more than 1,000 of the world’s leading partners, who support over 10,000 customers globally, with more than 1,000,000 seats, that handle more than 1,000,000,000 customer interactions daily.
Among them are: Affinion International, Anheuser-Busch, Ascensos, Broadacres Housing Association, BT Global Services, Cardiff, and many others.
Enghouse Interactive Inc. Market Opportunities, M&A and Geo Expansions
In January 2018, Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omnichannel contact center platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact center agents.
First introduced in 2013, TouchPoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).
Enghouse Interactive Inc. Risks and Challenges
Global expansion is a challenge for Enghouse Interactive.
Enghouse Interactive Inc. Ecosystem, Partners, Resellers and SI
Among Enghouse Interactive partners are: Microsoft, Amazon Web Services, Dimension Data, Avaya, Cisco, Converge One, Telus, Enabling Technologies, Presidio, Arrow, SPS, Cerium Networks, ATCOM, TDS, Windstream, OneNeck, Black Box, CDW, Insight, Micro Automation, CNP Technologies, Lantana Communications, DTC and many others.
Enghouse Interactive Inc. Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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