Forsta Strengths, Domain Expertise, and Key Differentiators
Forsta is a powerful, flexible and connected experience & research technology platform. What used to be three companies – Confirmit, FocusVision and Dapresy – is now a single, full-suite platform that breaks down the silos of Research, Customer Experience and Employee Experience.
Forsta technology features are:
Experience Management: from multi-channel international programmes to real-time NPS feedback
Surveys: robust and creative tools for quantitative research with authoring capabilities in dozens of local languages
Qualitative Research: online video discussions and interviews, smartphone ethnography and live streaming of in-person focus groups
Data Visualisation: industry-leading tools for dashboards, data storytelling and insight activation.
Forsta Recent Developments
In July 2022, Forsta, a global provider of market research and customer experience (CX) technology, announced the launch of its Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale. Available on iOS and Android devices, the new mobile app is complementary to Forsta’s existing desktop customer journey and ethnography solution. It is available to users of the Forsta HX (Human Experience) platform, which gathers and analyzes data, and helps insights professionals translate the findings into shareable actions to inform decision-making and drive growth.
Forsta Mergers and Acquisitions (M&A) Activities
In April 2022, Press Ganey, a provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology. “Together, Press Ganey and Forsta offer our clients the data connectivity, accelerated analytics, DEI expertise and deeply segmented insights that companies need to deliver frictionless experiences and truly drive transformation,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “With Forsta, we expand into new geographies and industries, with highly complementary market research, CX and EX technology that will coordinate seamlessly with our existing healthcare solutions.” “Press Ganey is expediting Forsta’s mission to reinvent the global insights industry. With this investment, we will be able to greatly accelerate innovation so our customers can deliver better insights, faster and at scale,” said Kyle Ferguson, chief executive officer, Forsta. “There is tremendous opportunity from the convergence of our resources, and we have no plans to slow down.”
In April 2021, the merged businesses of Confirmit and FocusVision, two of the world’s leading Experience and Research technology companies, announced Forsta as the new brand for the organization.
Kyle Ferguson, CEO of the business comments: “I am delighted to introduce Forsta as our new brand. Today’s announcement takes us a step closer to realizing our ambition of creating a world-class business that will reinvent the global insights industry. Forsta brings us to the cusp of a new frontier of customer experience, where discovery and understanding of insights will lead to stories that quickly fuel action for our customers. Together we will grow smarter and faster as we bring experience research to life."
“It’s easy to say you are a purpose-driven organization. The hardest part is delivering on the claim. Forsta’s purpose is simple. We exist to help inform and inspire decision-makers.”
Forsta Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Forsta applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Forsta and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Forsta Platform customers.
Ownership: - Press Ganey
Number of Employees: 600
Key Verticals: Automotive, Banking and Financial Services, Consumer Packaged Goods, Distribution, Higher Education, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Professional Services, Retail, Transportation,
Forsta Key Enterprise and Cloud Applications
Forsta Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Forsta Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Forsta Enterprise Applications Revenues By Functional Markets, $M:
Forsta Enterprise Applications Revenues By Verticals, $M:
Forsta Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Forsta Direct vs Indirect sales
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Forsta Customers - Breakdown by Geo, Size, Vertical and Product
No. of Forsta Customers: 2500
No. of Forsta Enterprise Applications Customers: x
No. of Forsta Cloud Customers: x
No. of Forsta Cloud Subscribers: x
Trusted by over 2,500 customers in more than 100 countries, the Forsta platform works for any sized business, anywhere in the world. Some of their most notable clients are eBay, Kingfisher, B2B International, Canon Solutions America, Avon, Siemens, RS Components, and Best Buy.
Forsta Market Opportunities, M&A and Geo Expansions
In September 2021, Forsta, a Customer Experience and Research Technology company announced Brian Bhuta as Chief Product Officer. Bhuta oversees Forsta’s product development, spearheading innovation and evolving the architecture of the global company’s expansive product suite, which encompasses CX insights, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), qualitative research, quantitative research, data visualization and more. Bhuta joined Forsta with more than 15 years of product, technology and executive leadership experience across both start-ups and large global organizations. Previously, Bhuta was Chief Product Officer at Signify Health, the market leader in delivering value-based care enablement, a role he assumed just as the company was formed via merger. Bhuta has also held the position of Vice President of Product Management at athenahealth, and various executive and leadership roles at EMC (acquired by Dell in 2016), NaviNet (acquired by Lumeris in 2012) and Phoenix Data Systems (acquired by BioClinica in 2008).
Forsta Risks and Challenges
Being formed from the merger of Confirmit and FocusVision in April 2021 and then acquired by Press Ganey after one year, Forsta could face some challenges as a company after so many changes in such a short period of time.
Forsta Ecosystem, Partners, Resellers and SI
In June 2022, Forsta, a global provider of market research, customer experience (CX) and employee experience (EX) technology, announced the launch of its Human Experience (HX) Partner Program for Market Research Agencies (MRAs). This comprehensive program enables MRAs to offer their clients fully white labeled, integrated Voice of the Customer (VoC) programs hosted on the award-winning Forsta technology platform.
Forsta developed the HX Partner program in response to the market’s growth and demand for MRAs to provide more robust CX and VoC programs to their clients, in addition to traditional surveys and customer satisfaction reports. The HX Partner Program enables MRAs to offer their corporate clients the ability to: collect data through various channels (including, but not limited to, digital, native mobile, SMS and website); report on data in agency and client customized views; and identify trends that drive action and business outcomes.
“Forsta’s HX Partner Program provides market research agencies with a ‘plug-and-play’ solution that instantly expands their service offering and business opportunities, without having to build the technology themselves or involve Forsta in any branding, contracting, billing or negotiation processes. We’re offering a truly white labeled solution, providing our MRA partners with all the necessary tools to run a successful CX program on their own.” - Tobi Andersson, Managing Director, Market Research, Forsta.
Forsta Cloud Infrastructure Insights
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- Forsta Public Cloud and Infrastructure (IaaS)
- Forsta Platform (PaaS)
- Forsta Application Delivery
- Forsta Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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