FrontApp, Inc. Strengths, Domain Expertise, and Key Differentiators
Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
FrontApp, Inc. Recent Developments
In September 2021, FrontApp launched three new features for its customer communication product Front improving the overall functionality. The new features include: updated inbox experience with key customer context, automation of manual workflows using customer data, and customer-specific insights. These updates mark a big milestone in Front’s mission to build a world-class customer communication hub.
FrontApp, Inc. Mergers and Acquisitions (M&A) Activities
In October 2018, FrontApp acquired Meetingbird, developer of a meeting scheduling software, bringing email and calendar together in the inbox. With this acquisition, FrontApp introduced new features for its platform Front like calendar and meeting scheduling.
FrontApp, Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying FrontApp, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of FrontApp, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Front customers.
FrontApp, Inc. Overview
Ownership: - x
Number of Employees: 250
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K483, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
FrontApp, Inc. Key Enterprise and Cloud Applications
FrontApp, Inc. Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
FrontApp, Inc. Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
FrontApp, Inc. Enterprise Applications Revenues By Functional Markets, $M:
FrontApp, Inc. Enterprise Applications Revenues By Verticals, $M:
FrontApp, Inc. Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
FrontApp, Inc. Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
FrontApp, Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of FrontApp, Inc. Customers: 6500
No. of FrontApp, Inc. Enterprise Applications Customers: 6500
No. of FrontApp, Inc. Cloud Customers: 6500
No. of FrontApp, Inc. Cloud Subscribers: 200 million
There are more than 6,500 companies around the globe that use Front as their customer communication hub with approximately 200 million users. Some of their biggest customers include Shopify, Cisco Meraki, Altour, Better.com, Flexport, Dropbox, Instructure, and Airbnb.
FrontApp, Inc. Market Opportunities, M&A and Geo Expansions
In January 2020, FrontApp raised $59 million in their Series C funding round. The financing was led by some of the biggest leaders in the future of workspace, including Atlassian co-CEO and co-founder Mike Cannon-Brookes, Atlassian President Jay Simons, Okta executive vice-chairman, COO and co-founder Frederic Kerrest, Qualtrics co-founder and CEO Ryan Smith, Qualtrics co-founder, and CTO Jared Smith, and Zoom CEO Eric Yuan. Sequoia Capital, Initialized Capital, Anthos Capital, and other existing investors also participated in the round. Their total venture funding amounted to $138 million.
FrontApp, Inc. Risks and Challenges
FrontApp runs into a risk of becoming redundant in the ever-growing market of collaboration apps which grew exponentially during the pandemic.
FrontApp, Inc. Ecosystem, Partners, Resellers and SI
FrontApp sells its communication community hub Front mostly through direct sales.
FrontApp, Inc. Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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