Fuze, Inc. Strengths, Domain Expertise, and Key Differentiators
Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Enterprise users rely on Fuze’s secure and reliable global network every day.
Fuze, Inc. Recent Developments
In August 2020, Fuse expanded their portfolio of network connectivity options. These new offerings provide more flexibility for customers connecting to Fuze’s global architecture by leveraging customizable solutions based on their organizational requirements and existing network infrastructure. This flexibility also extends to voice carrier connectivity with Fuze’s new Bring Your Own Carrier (BYOC) service, which allows customers to leverage existing carrier relationships when necessary.
In June 2020, Fuze launched Fuze Success Plans, a packaged set of services, resources, and best practices to optimize the entire Fuze customer experience. As organizations transition from legacy solutions to cloud communications, Fuze Success Plans empower customers with essential tools and training, as well as dedicated expert resources to accelerate the value of their investment through technical and organizational readiness.
In May 2020, Fuze launched the Fuze 6 platform, delivering enhanced user, administrator, and contact center experiences across organizations. Fuze 6 enables organizations to more effectively adapt to the demands of an increasingly distributed workforce and scale enterprise communications through periods of rapid growth, empowering users with more secure and integrated experiences across desktop, web, or mobile.
In March 2020, Fuze unveiled their fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform. The new Fuze Contact Center is the ideal complement to Fuze’s UCaaS experience and the rest of the Fuze CCaaS portfolio. Fuze Contact Center provides a cost effective and integrated user/agent experience for scenarios that fit between advanced UC use cases and use cases that require more complex capabilities and need to scale addressed by Fuze’s partners, Five9 and NICE inContact.
Fuze, Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Fuze, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Fuze, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Fuze Platform, customers.
Fuze, Inc. Overview
Ownership: - x
Number of Employees: 741
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Fuze, Inc. Key Enterprise and Cloud Applications
Fuze, Inc. Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Fuze, Inc. Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Fuze, Inc. Enterprise Applications Revenues By Functional Markets, $M:
Fuze, Inc. Enterprise Applications Revenues By Verticals, $M:
Fuze, Inc. Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
Fuze, Inc. Direct vs Indirect sales
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Fuze, Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of Fuze, Inc. Customers: 1800
No. of Fuze, Inc. Enterprise Applications Customers: x
No. of Fuze, Inc. Cloud Customers: x
No. of Fuze, Inc. Cloud Subscribers: x
Fuze has more than 1800 customers around the world. Among Fuze customers are: National Geograpic, Careerbuilder, AstraZeneca, Kronos, AP, American Pacific Mortrage, TrustPilot, Meltwater, Fime, FL Smidth, USAuto Sales, PGA Tour and many others.
Fuze, Inc. Market Opportunities, M&A and Geo Expansions
In 2020, the COVID-19 pandemic outbreak forced a lot of companies and their employees to work remotely. This new way of working demanded communications software. Providers across the board reported unprecedented growth in usage. Fuze has seen an increase in meetings by 251%.
In 2018, Fuze received additional $150M in funding. The round was led by Boston-based Summit Partners, with participation from Bessemer Venture Partners and other existing investors––bringing Fuze’s total funding to $484.8M. The investment was used to accelerate product innovation in the UC $45B+ TAM, and drive global expansion to serve the growing enterprise market demand for cloud communications. This investment will help to accelerate continued growth and innovation of the Fuze platform and expansion of the company’s business operations globally.
In February 2017, Fuze closed $104 million in financing led by Wellington Management Company LLP. This investment brings the company’s total funding to $304 million. The new capital will be used to continue expanding internationally and to fund product innovation for Fuze’s enterprise customer segment.
Fuze, Inc. Risks and Challenges
Employees continue to bring their devices to work. In fact over half of employers will require employees to provide their own devices for work by 2017. They have come to expect their on-the-job experience to match – or surpass – what they experience as consumers. The real risk of any UC investment is failing to deliver on those expectations, creating a barrier to broad employee adoption.
Fuze, Inc. Ecosystem, Partners, Resellers and SI
In May 2020, Fuze launched The Fuze Integrations Ecosystem which features a developer center that includes APIs and documentation; a marketplace that enables integration with the applications customers already use day-to-day; and personalized integration solutions scoped and built for specific use cases. Fuze also announced a suite of Google product integrations to support remote workers, leveraging existing integrations that include Fuze Web for Google Chrome, and the Google Chrome Browser Extension with the Fuze Meeting Google Plug-in.
In April 2020, Fuze enhanced its integration with the Slack messaging platform. Building on the existing Fuze integration for Slack, users can now seamlessly escalate to a Fuze voice call directly from the new Slack interface, further simplifying enterprise communications and enhancing collaboration across the two platforms.
In February 2020, Fuze integrated with Microsoft Teams. The integration provides a seamless handoff between the two platforms when moving from Teams channels to Fuze calls or meetings. It also includes Teams-enabled commands for one-click transition from chat-to-live video or calling. The integration also combines Teams’ 20 million active users with Fuze’s enterprise UCaaS solution and global telephony in more than 110 countries. According to Fuze, the integration enables cross-platform collaboration, encouraging greater digital inclusivity.
In March 2019, Fuze partnered with mobile device manufacturer Samsung Electronics America to provide mobile UCaaS for remote and distributed workers. The partnership primarily targets frontline workers, who are customer-facing employees in industries like retail, healthcare and manufacturing. These types of employees are not often represented in UC services, which typically focus on knowledge workers and office employees.
The Business Development team at Fuze leads alignment and go-to-market initiatives with its strategic alliance partners. Fuze's strategic alliance partners are an elite group of companies that have either a deep technical integration with its technology or a sophisticated joint go-to-market plan. Through creating partnerships with technology leaders, Fuze is able to deliver a best in class cloud UC experience to its customers.
Fuze, Inc. Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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