Genesys Telecommunications Laboratories

2001 Junipero Serra Blvd.

Daly City, CA, 94014, USA

+1 650 466-1100

http://www.genesys.com/

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Recent Developments

Genesys targets Avaya and Aspect legacy contact center replacements as 2016 growth driver.

Genesys Telecommunications Laboratories Key Enterprise & Cloud Applications

Contact Center, Voice Self-Service, Proactive Customer Communications, Mobile Marketing, Workforce Optimization solutions

SCORES Analysis

Genesys Telecommunications Laboratories Strengths

Genesys specializes in onpremise and Cloud-based contact center applications for large enterprises.

 

In 2014 sales of its Cloud offerings doubled as more Cloud options became available in different countries. Genesys Cloud addresses a full range of customer needs including inbound contact center (IVR), outbound proactive communication, cross-channel capabilities covering voice, web, email, chat and mobile apps, self-service, workforce management and business analytics.

 

In 2013, Genesys delivered three contact center editions for different business sizes built on the Genesys Customer Experience Platform. All three editions are available in pure cloud configurations while Genesys also makes two versions available in on-premise and hybrid-cloud configurations.

 

In 2013 Genesys also launched a comprehensive suite of Cloud offerings for new and existing Genesys customers of all sizes. The Cloud offerings include Contact Center, Voice Self-Service, Proactive Customer Communications, Mobile Marketing and Workforce Optimization solutions.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Genesys Telecommunications Laboratories Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Genesys Telecommunications Laboratories Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Genesys Telecommunications Laboratories Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Genesys Telecommunications Laboratories 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Genesys Telecommunications Laboratories Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Genesys Telecommunications Laboratories Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Genesys Telecommunications Laboratories Risks

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  • Ability to handle internal and external risk and challenges

Genesys Telecommunications Laboratories Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Genesys Telecommunications Laboratories Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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