KDS, an American Express Global Business Travel Company Among Cloud Top 500

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KDS, an American Express Global Business Travel Company Strengths, Domain Expertise, and Key Differentiators

KDS is a business travel technology company at the forefront of industry innovation since 1994. The company designed the ground-breaking Neo unified travel and expense solution because they believe the user experience is key to successful managed travel programmes. Neo addresses the end-to-end business travel process and is used by both multi-national, world-class brands and more local organisations across Europe and the United States. Neo is a revolutionary unified business travel and expense software that provides business travellers with a quick and easy way to book trips and manage costs on a single platform.

KDS, an American Express Global Business Travel Company Recent Developments

In April 2019 KDS promoted the updates that further optimize and simplify its unified travel and expense software, KDS Neo, based on extensive usage analytics and new machine learning capabilities. The enhancements include upgraded Optical Character Recognition (OCR) that is now available on desktop as well as mobile.

KDS Neo uses machine learning to advance its smart receipt capture capabilities, specifically for multi-country support. OCR allows users to automatically update digital expense reports from a simple photo of their receipt.

KDS used more than 400,000 receipts from over 65 countries to teach the system to recognize all supported languages. Using machine learning, over time the system will “self-teach” to expand on languages and different types of data fields recognized by the application. For example, the technology could determine whether an expensed meal receipt was breakfast or dinner.

KDS is also exploring long-term functionality that would compare OCR data to expensed items to identify any manual changes and possibly indicate errors or fraud. Other changes to the solution-focused on increasing simplicity and user control during the travel shopping process.

The KDS Neo solution, version 18.1 update, which launched in January 2018, offers a new, intuitive search form and integrates new and updated functionality designed to make life easier for managers, business travellers and travel arrangers.

Following extensive user testing, KDS Neo 18.1 delivers a new design for the main search screen, which enables users to research and book single segments (a flight/train, hotel or car) or a full end to end trip with all parts from one simple search.

The redesigned screen improves the user experience further giving detailed explanations on how to search for optimal trip recommendations and guidance on policy compliance.

KDS, an American Express Global Business Travel Company Mergers and Acquisitions (M&A) Activities

In October 2016, American Express Global Business Travel (GBT) signed an agreement to acquire KDS, a global provider of integrated travel technology. Headquartered in France, KDS has operations in the United Kingdom, Germany and the United States. The acquisition of KDS is part of a broader investment strategy by GBT to develop an industry-leading suite of traveler-centric online and digital services, sitting on top of the company's core technology platform for business travelers.

KDS, an American Express Global Business Travel Company Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying KDS, an American Express Global Business Travel Company applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of KDS, an American Express Global Business Travel Company and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified KDS Travel and Expense Management, customers.

KDS, an American Express Global Business Travel Company Key Enterprise and Cloud Applications

KDS Travel and Expense Management,

KDS, an American Express Global Business Travel Company Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

KDS, an American Express Global Business Travel Company Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

KDS, an American Express Global Business Travel Company Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

KDS, an American Express Global Business Travel Company Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

KDS, an American Express Global Business Travel Company Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified KDS, an American Express Global Business Travel Company Customers


No. of KDS, an American Express Global Business Travel Company Customers: 4000

No. of KDS, an American Express Global Business Travel Company Enterprise Applications Customers: 4000

No. of KDS, an American Express Global Business Travel Company Cloud Customers: 4000

No. of KDS, an American Express Global Business Travel Company Cloud Subscribers: 1300000


Neo has over 1.3M active users across 70 countries. In 2018 the number of active users increased by 17%, with 20% increase in transactions year over year. Among it's clients are Orange, Deloitte, Pricewaterhouse Coopers, Airbus, Veolia, Sandvik, Nationwide, Marsh & McLennan Companies, ArcelorMittal, Volvo, Amcor, Computacenter, Ferrero, EDF, Carlsberg, Sony Music, BAE Systems, Mott McDonald, Renault, Jungheinrich, and many others.

KDS, an American Express Global Business Travel Company Market Opportunities, M&A and Geo Expansions

KDS marks two years of growth and innovation as part of the American Express Global Business Travel family. KDS has continued to simplify the user experience of the award-winning KDS Neo travel solution by injecting insights from usage data into its development decisions.

Over the last two years, the technology company has focused on creating the most robust algorithm that expands booking scenarios to give travellers the choice of arranging an entire end-to-end trip in one sitting, or, if preferred, request single elements of a trip as their plans progress.

In 2019, development will accelerate as the company continues to invest in its R&D, increasing the platform's ease of use and performance. As adoption of KDS Neo increases, KDS is expanding into new markets. The company has recently landed clients in the Nordics and in 2019 plans to continue its expansion in the U.S. Since 2016, the company has also been recruiting heavily across all functions to support its growth, with emphasis on tech profiles for its accelerated R&D programme.

By the end of 2018, the two-year increase in staff is scheduled to total 40% globally. Furthermore, in September 2018, mobility solutions such as Sixt mydriver and Sixt Chauffeur Service become available through KDS Neo's comprehensive booking system.

KDS, an American Express Global Business Travel Company Risks and Challenges

KDS appears to fare well against Concur and Chrome River, the gorillas in the Cloud-based travel and expense management applications market. The question is whether it can sustain its momentum in new areas such as mobile and ecosystem partnerships with travel management companies.

KDS, an American Express Global Business Travel Company Ecosystem, Partners, Resellers and SI

In June 2018, Routehappy by ATPCO and KDS today released a multi-year subscription deal for Routehappy to further enhance content delivered in the KDS Neo solution. The partnership, which brings together the industry standard for airline rich content with the leading supplier of integrated online business travel management solutions, will see Routehappy's Universal Ticket Attributes (UTAs) and at a later stage Amenities incorporated in the booking flow so travellers can more quickly and easily make their flight shopping decisions.

KDS has been testing the integration over the last month and will launch Routehappy's rich content later this summer. Furthermore, KDS does most of its sales in Europe via its offices in Germany, UK, and France.

KDS has established close partnerships with technology and content providers and expense players worldwide. It has strategic partnerships with: Avexia Voyages, SNCF, American Express, Frequent Flyer Travel Paris, Continental Travel Group, Hertz, Selectour Affaires, Budget, Manor, The Trainline, Trondent, Microsoft, Eurostar, AFAT Affaires, Deutsche Bahn, Reed& Mackay, Avis, Easy Jet, Travelport, Ticket Affarsresor, Privileges Voyages, Europcar, Sixt, Xerox, Travel Fusion and many others.

KDS, an American Express Global Business Travel Company Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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