Lithium Technologies Among Cloud Top 500

Pier 1, Bay 1A

San Francisco, CA, 94111, USA

1 800-235-0187

http://www.lithium.com/

126
List of Verified Lithium Technologies Customers

Lithium Technologies Recent Developments

In April 2018 Lithium Technologies launched Lithium Messaging. For brands who use the Lithium platform, they can now centrally manage digital customer service across social channels, online communities and – with the launch of Messaging – web chat and mobile apps. For consumers, they get fast and secure customer service in their channel of choice. A research shows 58 percent of consumers have been forced to move to a different channel when making a customer service request. Forty-nine percent were left feeling less positive about the brand as a result, with 30 percent considering taking their business elsewhere. The message for brands is simple and clear – they must resolve customer issues in-channel with minimal effort, or risk losing them. Ushering in the next generation of digital customer service, Lithium Messaging offers a personal experience that customers are used to when interacting with friends and family. Delivering a direct channel from the customer to the brand, conversations are secure and threaded, ending the inconvenience and needless repetition of information that customers are often required to provide.

Lithium Technologies M&A Activities

In October 2018 — Lithium Technologies and Spredfast the closed their merger transaction. Individually, each is the category creator and leader in social customer care and social media marketing. The combination of Lithium and Spredfast’s expertise and technology creates an unparalleled ability to connect with the customer wherever they are. With more than 2,000 brands spanning 100 countries, Lithium and Spredfast manage over one billion customer connections a day across social media, messaging, and owned digital channels. Companies are seeking a simple solution to solve a universal challenge: delivering amazing customer engagement across diverse channels. The combined company will offer the industry’s most comprehensive suite of solutions in one platform, providing integrated workflows and actionable insights from every conversation that enables them to deepen their customer bonds and grow their business. Lithium and Spredfast share a history of helping brands stay ahead of customer engagement trends and together, believe the investment in innovation will be unmatched in the industry. In addition to the core suite of social marketing and care solutions, Lithium and Spredfast together offer rich data and analytics, along with the industry’s most cutting-edge benchmarking to help brands optimize their customer engagement efforts. Rounding out the combined platform are exciting new solutions for social media governance, ad performance, and brand-to-consumer direct messaging.

Lithium Technologies Overview

Ownership: - Emergence Capital Partners, Shasta Ventures, Benchmark Capital, New Enterprise Associates, SAP Ventures, DAG Ventures, Tenaya Capital, Greenspring Associates

Employees: 500

Functional Market: Customer Relationship Management,

Key Verticals: Banking and Financial Services, Communications, Consumer Packaged Goods, Media, Non Profit, Professional Services, Retail, Utilities,

Lithium Technologies Key Enterprise & Cloud Applications

Lithium Social Customer Experience,

SCORES Analysis

Lithium Technologies Strengths

Lithium Technologies specializes in social customer experience management applications. Leveraging its gaming background, Lithium has incorporated elaborate rating systems for contributors with ranks, badges and kudos, opening a new way to engage with customers and solidified ties with online influencers. With more than 100 million unique monthly visitors and another 750 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Lithium's social listening and response tool, Lithium Social Web (LSW) has added a series of new mobile capabilities, advanced platform integrations and new customers.With the addition of two analytics products, Value Analytics and Lithium Cohort Benchmarking, Lithium's clients gain much better insight into the specific value that a community has for their business. Lithium introduced the Integrated Profile, a new feature built from the Klout platform that takes a Klout score (a measurement of a user’s online influence) and adds it to a company’s social community profile.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Lithium Technologies Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Lithium Technologies Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Lithium Technologies Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Lithium Technologies Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Lithium Technologies Customers

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No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Lithium Technologies Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Lithium Technologies Risks

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  • Ability to handle internal and external risk and challenges

Lithium Technologies Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Lithium Technologies Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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