LiveChat Inc. Strengths, Domain Expertise, and Key Differentiators
LiveChat is a customer service company and the creator of live chat – an application for customer service, online sales and lead generation. It allows companies to stay in touch with their customers anytime and anywhere, just as they've become accustomed to. The software also enables business owners to better understand their customers' needs and create more valuable experiences.
LiveChat Inc. Recent Developments
In September 2021, LiveChat launched an integration with MailChimp. The integration, built by LiveChat, allows connecting the chat app with Mailchimp, the all-in-one marketing platform for growing businesses. Companies can strengthen their marketing strategy by adding new options to subscribe to various newsletters for their customers within support chats and conveniently manage the contacts within their audience in Mailchimp.
LiveChat released a new feature in its framework for creating chatbots. ChatBot, the second product in the company’s portfolio, now allows its users to collect customized data about visitors who have been chatting with their bots on websites or Facebook. ChatBot’s customers are able to use chatbots not only to communicate with website visitors but also to provide businesses with the data they need to improve their customer experience and fulfill the company’s other marketing goals.
LiveChat Inc. Mergers and Acquisitions (M&A) Activities
LiveChat Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying LiveChat Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of LiveChat Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified LiveChat, customers.
LiveChat Inc. Overview
Ownership: - WSE:LVC
Number of Employees: 212
Functional Markets: CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
LiveChat Inc. Key Enterprise and Cloud Applications
LiveChat Inc. Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
LiveChat Inc. Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
LiveChat Inc. Enterprise Applications Revenues By Functional Markets, $M:
LiveChat Inc. Enterprise Applications Revenues By Verticals, $M:
LiveChat Inc. Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
LiveChat Inc. Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
LiveChat Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of LiveChat Inc. Customers: 33000
No. of LiveChat Inc. Enterprise Applications Customers: 33000
No. of LiveChat Inc. Cloud Customers: 33000
No. of LiveChat Inc. Cloud Subscribers: x
LiveChat serves more than 33,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. As the regular customers, company can include small on-line stores and big global brands such as Orange, IKEA, PayPal, Play, Adobe, Tele2, Kaspersky Lab, Pizza Hut and Stripe. The LiveChat solution is also used by universities or public institutions, such as the US Department of State.
LiveChat Inc. Market Opportunities, M&A and Geo Expansions
LiveChat launches the fourth product in its portfolio: HelpDesk, an application that enables companies to simplify their team efforts when it comes to running customer service via email.
LiveChat integrates with more than 130 applications.
LiveChat Inc. Risks and Challenges
Web-based chat became a very competitive market. Furthermore, in the next 10 years we belive that every CRM will have embed chat solution.
LiveChat Inc. Ecosystem, Partners, Resellers and SI
LiveChat sells its products through direct nd indirect sales. Among its partner are: The chat shop, Umi, WpBeginner, Chicago Digital and others.
LiveChat Inc. Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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