LiveOps Among Cloud Top 500

1365 North Scottsdale Road, Suite 390,

Scottsdale, AZ, 85257, USA

1 800-908-4502

http://www.liveops.com/

277

LiveOps Recent Developments

In September 2017, Liveops named former COO, Greg Hanover, CEO. With Hanover's industry expertise comes a deep understanding of the market, and his former leadership roles at Liveops have positioned him to successfully drive the company's vision and strategy forward.

LiveOps Overview

Ownership: - Marlin Equity Partners

Employees: 200

Functional Market: Customer Relationship Management,

Key Verticals: Communications, Distribution, Government, Healthcare, Insurance, Leisure and Hospitality, Media, Professional Services, Retail, Transportation,

LiveOps Key Enterprise & Cloud Applications

Serenova (formerly LiveOps Cloud),

SCORES Analysis

LiveOps Strengths

LiveOps specializes in cloud-based contact center and customer service applications helping 20,000 independent, work-at-home agents and handle over 100 million interactions a year, on behalf of more than 400 clients in a wide variety of sectors. Solutions include customer service, outbound, inbound sales, lead generation, and interactive voice response.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

LiveOps Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

LiveOps Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

LiveOps Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

LiveOps Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

LiveOps Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database


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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

LiveOps Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

LiveOps Risks

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  • Ability to handle internal and external risk and challenges

LiveOps Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

LiveOps Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/
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