LiveOps

555 Twin Dolphin Drive, Suite 400

Redwood City, CA, 94065, USA

+1 650-453-2700

http://www.liveops.com/

86

Recent Developments

Marlin Equity acquired LiveOps Cloud Platform in 2015.

LiveOps Key Enterprise & Cloud Applications

LiveOps Platform, Agent Applications ( LiveOps Voice, LiveOps Chat, LiveOps Email, LiveOps Social ), Management Applications ( LiveOps Insight, LiveOps Recording, LiveOps Authoring )

SCORES Analysis

LiveOps Strengths

LiveOps specializes in cloud-based contact center and customer service applications helping 20,000 independent, work-at-home agents and handle over 100 million interactions a year, on behalf of more than 400 clients in a wide variety of sectors.

 

In October 2015, LiveOps opened new Agent Services headquarters in Scottsdale, AZ.

 

In March 2016, LiveOps Cloud unveiled its enterprise-level CxEngage Contact Center as a Service, or CCaaS, platform that runs on Amazon Web Services. The release is integrated with LiveOps Cloud for Zendesk.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

LiveOps Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

LiveOps Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

LiveOps Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

LiveOps 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

LiveOps Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database


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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

LiveOps Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

LiveOps Risks

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  • Ability to handle internal and external risk and challenges

LiveOps Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

LiveOps Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/
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