LivePerson Inc.

475 10th Avenue 5th Floor

New York, NY, 10018, USA

+1 212-609-4200

http://www.liveperson.com/

35

Recent Developments

Projects up to negative 2% growth in 2016 sales, compared with a gain of 14% in 2015.

LivePerson Inc. Key Enterprise & Cloud Applications

LiveEngage

SCORES Analysis

LivePerson Inc. Strengths

LivePerson offers Cloud applications that enable businesses to connect with consumers through chat, voice, and content delivery across multiple channels and screens including websites, social media, and mobile devices. The online engagements are driven by insights that it gathers from a broad set of consumer and business data including historical, behavioral, operational, and third party data.

 

LivePerson estimates that its applications are facilitating over 30+ million chats monthly from its base of 18,000 customers, forming the basis of further interactions between businesses and their target customers. Its involvement with these 18,000 customers has also resulted in the monitoring of some 2.7 billion visitor sessions every month. Such activities, leveraging proprietary analytics and a real-time understanding of consumer needs and business objectives, could lead to a great deal of cross-selling and upselling opportunities for its customers.

 

In June 2015, LivePerson launched the LiveEngage application, a mobile messaging platform that enables small and midsize businesses to deliver best in class customer service from the convenience of a mobile app.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

LivePerson Inc. Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

LivePerson Inc. Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

LivePerson Inc. Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

LivePerson Inc. 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

LivePerson Inc. Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

LivePerson Inc. Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

LivePerson Inc. Risks

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  • Ability to handle internal and external risk and challenges

LivePerson Inc. Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

LivePerson Inc. Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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