LivePerson Inc. Among Apps Top 500

475 10th Avenue 5th Floor

New York, NY, 10018, USA

+1 212-609-4200

http://www.liveperson.com/

170
List of Verified LivePerson Inc. Customers

LivePerson Inc. Recent Developments

In November 2018, LivePerson, Inc. has become the first conversational commerce platform to integrate with Datto's Autotask PSA, the business management platform and ticketing software used by thousands of IT solution providers and their customers.The new integration between Datto Autotask PSA and LivePerson provides a solution provider's customers with an easy and accessible way to reach them.

LivePerson Inc. M&A Activities

In October, 2018 LivePerson, Inc. has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries.The acquisition brings additional AI, social listening and outbound messaging campaign management capabilities to LivePerson and its market-leading conversational commerce platform LiveEngage. Couples of weeks latter the company acquired AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, LivePerson's automotive company, helps enable conversational commerce across the entire dealership, including variable and fixed operations.

LivePerson Inc. Overview

Ownership: - LPSN : NasdaqGS

Employees: 1077

Functional Market: Customer Relationship Management,

Key Verticals: Automotive, Banking and Financial Services, Communications, Education, Government, Healthcare, Insurance, Professional Services, Retail, Transportation,

LivePerson Inc. Key Enterprise & Cloud Applications

LiveEngage,

SCORES Analysis

LivePerson Inc. Strengths

LivePerson offers Cloud applications that enable businesses to connect with consumers through chat, voice, and content delivery across multiple channels and screens including websites, social media, and mobile devices. The online engagements are driven by insights that it gathers from a broad set of consumer and business data including historical, behavioral, operational, and third party data. LivePerson estimates that its applications are facilitating over 30+ million chats monthly from its base of 20,000 customers, forming the basis of further interactions between businesses and their target customers. Its involvement with these 20,000 customers has also resulted in the monitoring of some 2.7 billion visitor sessions every month. Such activities, leveraging proprietary analytics and a real-time understanding of consumer needs and business objectives, could lead to a great deal of cross-selling and upselling opportunities for its customers. LivePerson's conversational platform, LiveEngage, enables businesses to message with their consumers on the most popular digital messaging channels from a single place. And with built-in AI-powered bots, businesses can handle these interactions at scale.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

LivePerson Inc. Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

LivePerson Inc. Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

LivePerson Inc. Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

LivePerson Inc. Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

LivePerson Inc. Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

LivePerson Inc. Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

LivePerson Inc. Risks

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  • Ability to handle internal and external risk and challenges

LivePerson Inc. Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

LivePerson Inc. Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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