Mercury Healthcare (formerly Healthgrades) Among Cloud Top 500

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Mercury Healthcare (formerly Healthgrades) Strengths, Domain Expertise, and Key Differentiators

Mercury Healthcare (formerly Healthgrades) combines the ability to motivate the right people to seek treatment, connect them with the right providers and systems, and inspire their long-term loyalty by supporting ongoing engagement and quality care. By sharing data across an integrated suite of patient experience solutions, such as dynamic website experiences, online scheduling, healthcare CRM, search engine optimization, targeted advertising, and quality ratings, Healthgrades understands the modern consumer and build loyalty over time with consistently effective engagement.

Mercury Healthcare (formerly Healthgrades) Recent Developments

Mercury Healthcare, the new brand for the separate enterprise-wide software, technology and data platform for health systems formerly known as Healthgrades, has announced its new name, as well as the sale of Healthgrades.com to Red Ventures.

Healthgrades launched its next generation Healthgrades CRM platform. The new platform is powered by real-time consumer behavior insights from Healthgrades.com as well as the company’s repository of de-identified consumer health data, the largest of its kind in the United States with insights from more than 1.4 billion patient encounters.

Mercury Healthcare (formerly Healthgrades) Mergers and Acquisitions (M&A) Activities

In August 2021, RV Health, a Red Ventures business, has acquired Healthgrades.com from Mercury Healthcare, the new brand for the separate enterprise-wide technology and data platform for health systems formerly known as Healthgrades. Healthgrades.com is the leading online marketplace to find and connect with the right doctor, the right hospital and the right care. Half of all Americans who visit a doctor this year will visit Healthgrades.com as part of their healthcare journey.

In January 2019, Healthgrades the leading online resource for information about physicians and hospitals acquired Influence Health. The acquisition improves Healthgrades's ability to deliver the most comprehensive suite of digital services to its combined installed base of health system clients representing over 1,500 hospitals, expanding Healthgrades's offerings in web services, listings and reputation management. Also, Healthgrades's position was expanded as the largest CRM provider in the healthcare market which increases the company's ability to create web experiences that are fully integrated into the Healthgrades's CRM platform.

Mercury Healthcare (formerly Healthgrades) Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Mercury Healthcare (formerly Healthgrades) applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Mercury Healthcare (formerly Healthgrades) and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Hg Mercury, Hg Fusion customers.

Mercury Healthcare (formerly Healthgrades) Overview

Ownership: - Vestar Capital Partners

Number of Employees: 600

Functional Markets: Content Management, CRM,

Key Verticals: Healthcare,

Mercury Healthcare (formerly Healthgrades) Key Enterprise and Cloud Applications

Hg Mercury, Hg Fusion

Mercury Healthcare (formerly Healthgrades) Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Mercury Healthcare (formerly Healthgrades) Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Mercury Healthcare (formerly Healthgrades) Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Mercury Healthcare (formerly Healthgrades) Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Mercury Healthcare (formerly Healthgrades) Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Mercury Healthcare (formerly Healthgrades) Customers


No. of Mercury Healthcare (formerly Healthgrades) Customers: 1000

No. of Mercury Healthcare (formerly Healthgrades) Enterprise Applications Customers: x

No. of Mercury Healthcare (formerly Healthgrades) Cloud Customers: x

No. of Mercury Healthcare (formerly Healthgrades) Cloud Subscribers: x


Mercury Healthcare (formerly Healthgrades) supports more than 1000 hospitals as they cultivate new relationships, improve patient access, and build brand recognition and customer loyalty. Among Influence Health customers are: Henry Ford Health Systems, CHRISTUS Health, Western North Carolina Health Network, Alegent Health, Athens Regional Medical Center, Provena Health, Carilion Clinic, Freeman Health System, SSM Health, OhioHealth, INOVA, Northwestern Medicine, Hackensack Meridian Health and many others.

Mercury Healthcare (formerly Healthgrades) Market Opportunities, M&A and Geo Expansions

In January 2020, Healthgrades acquired Evariant, a healthcare consumer and physician engagement company. Together with Evariant, Healthgrades will offer end-to-end engagement platform in the healthcare industry, enhancing the company’s value proposition for its combined base of 2,000+ hospitals and life sciences customers.

Mercury Healthcare (formerly Healthgrades) Risks and Challenges

In March 2021 Healthgrades appointed Jovan Willford as its Chief Executive Officer and a member of its Board of Directors. Mr. Willford brings more than 20 years’ experience in healthcare technology and advanced analytics as a dynamic leader known for growth, transformation and strong operational focus. Rob Draughon, who has served as Healthgrades CEO since 2018 and its President and/or CFO since 2012, will assume the role of CEO of Healthgrades Marketplace division, reporting directly to Mr. Willford.

Healthgrades has the ambition to move towards becoming a software company, besides a large percent of the revenue still comes from the services they are offering.

Mercury Healthcare (formerly Healthgrades) Ecosystem, Partners, Resellers and SI

Mercury Healthcare (formerly Healthgrades) ecosystem includes Microsoft for Sharepoint integration, PDS for the patient portal, LVM for healthcare call centre, Primetime Medical Software for patient interviewing, and Tactio Health Group for mobile health systems. Among Influence Health other partners are A.D.A.M, HealthDay, Healthwise, LVM Systems, StayWell and Sg2.

Mercury Healthcare (formerly Healthgrades) Cloud Infrastructure Insights

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  • Mercury Healthcare (formerly Healthgrades) Public Cloud and Infrastructure (IaaS)
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  • Mercury Healthcare (formerly Healthgrades) Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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