Mitchell International, Inc. Strengths, Domain Expertise, and Key Differentiators
Mitchell was born out of a desire to meet the practical demands of the automotive industry, delivering the industry's first accurate, functioning car parts replacement resource for collision-damaged vehicles. Since then, Mitchell's has extended its solution offering beyond collision repair and auto physical damage claims to include auto casualty, workers' compensation, and pharmacy claims handling.
Today, Mitchell empower clients across the Property and Casualty industry by providing them with smart technology solutions, deep industry expertise, and seamless connections to the broadest range of solutions, networks, and partners. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month.
Mitchell International, Inc. Recent Developments
Mitchell and Collision Repair industries announced the availability of the Mitchell® Cloud Glass solution, a glass repair and replacement system that directly links OEM repair procedures found in the Mitchell TechAdvisor database to National Auto Glass Specifications (NAGS). This combined with Mitchell’s diagnostic and calibration tools—is designed to save technicians time and help ensure proper, safe repair of vehicle windshields, including those with Advanced Driver Assistance Systems (ADAS).
Mitchell released Account Maintenance, a new feature in its SmartAdvisor bill review platform that boasts an upgraded configuration interface. The feature was specifically designed to improve efficiency and consistency for users responsible for configuring their unique systems settings within the SmartAdvisor application.
In November 2018, Mitchell International and Collision Repair industries launched the Mitchell ReviewStat solution, its newly upgraded, transformative medical management software for the workers’ compensation industry.
Following the 2017 acquisition of UniMed Direct, Mitchell focused on the core of UniMed’s legacy ReviewStat product, making enhancements to deliver more robust capabilities.
In October 2017 Mitchell launched Mitchell WorkCenter Assisted Review, the first integrated workflow solution to leverage artificial intelligence for the estimate review process. By using visual computing to analyze photos, the solution uses machine-learning technology to help identify incorrect replace or repair decisions, helping insurance companies review more estimates in less time while refining estimating guidelines and consistency.
Mitchell International, Inc. Mergers and Acquisitions (M&A) Activities
Mitchell | Genex acquired Coventry Workers’ Comp Services from CVS Health (NYSE: CVS). Coventry Workers’ Comp Services is a premier provider of care and cost management programs for workers' compensation and auto insurance carriers, third-party administrators, and self-insured employers. Coventry Workers’ Comp Services is currently a division of Aetna, a CVS Health company. With this acquisition, Mitchell | Genex will expand its capabilities, and add Coventry’s leading PPO network to its continuum of care and cost containment offerings. The inclusion of Coventry Workers’ Comp Services will make the company one of the country’s premier workers’ compensation and auto network providers.
In June 2018, Mitchell International completed the acquisition of Medical Consultants Network (MCN)—one of the nation’s largest providers of independent medical exam services in the United States. With the close of the transaction, Mitchell will now have the opportunity to integrate its industry-leading bill review systems with a leading national independent medical exam (IME) provider, to improve the end-user experience and simplify the IME and peer review process for claims professionals. The combined Mitchell and MCN solutions will leverage extensive claims datasets and analytics to develop innovative decision support and risk scores to aid in the identification of claims in which an IME or peer review may be appropriate.
In November 2018, Mitchell merged with Genex Services, the leading provider of clinical solutions to the workers’ compensation, auto and disability markets.
Earlier, Mitchell acquired Jordan Reses for pharmacy benefit management services to the automobile casualty and workers compensation markets and Qmedtrix and Integrated Prescription Solutions.
Mitchell International, Inc. Customers in ARTW Customer Database
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Mitchell International, Inc. Overview
Ownership: - x
Number of Employees: 2000
Functional Markets: ERP Services and Operations Management,
Mitchell International, Inc. Key Enterprise and Cloud Applications
Mitchell International, Inc. Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Mitchell International, Inc. Revenue Breakdown By Type, $M:
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Mitchell International, Inc. Enterprise Applications Revenues By Functional Markets, $M:
Mitchell International, Inc. Enterprise Applications Revenues By Verticals, $M:
Mitchell International, Inc. Revenues By Region, $M
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Mitchell International, Inc. Direct vs Indirect sales
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Mitchell International, Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of Mitchell International, Inc. Customers: 30300
No. of Mitchell International, Inc. Enterprise Applications Customers: 30300
No. of Mitchell International, Inc. Cloud Customers: x
No. of Mitchell International, Inc. Cloud Subscribers: x
Mitchell International processes over 50 million transactions annually for over 300 insurance companies and claims payers and over 30,000 collision repair facilities.
Among Mitchell's customers are: Company of British Columbia (ICBC), Ste-Thérèse Toyota, Watsonville Auto Body, Tyson Foods, Regional Insurance Organization, Manitoba Public Insurance, High Point Safety and Insurance Management Corp., Progressive, Southern General Insurance, and Continental Toyota.
Mitchell International, Inc. Market Opportunities, M&A and Geo Expansions
In September 2018, Mitchell acquired Genex, a provider of clinical solutions to the workers’ compensation, auto and disability insurance markets. Genex will become a new division of Mitchell focused on clinical solutions, complementing Mitchell’s Auto Physical Damage, Casualty and Pharmacy Solutions divisions. In this transaction, Mitchell will expand its capabilities and resources in order to further assist clients across the auto, workers’ compensation and disability claims process.
Mitchell introduces new ClaimIQ liability and injury software implementation options to increase accessibility for additional insurance carrier types. Making the implementation process more streamlined allows for additional carriers across the country to utilize the ClaimIQ software, which is designed to improve the accuracy and consistency of liability and injury evaluations.
Mitchell International, Inc. Risks and Challenges
Following its sale to KKR, Mitchell acquired Cogent Works, a provider of pharmacy network and benefit management services to the automobile casualty and workers’ compensation markets.
The 2016 purchase of Jordan Reses for pharmacy benefit management (PBM) services to the automobile casualty and workers compensation markets, underscores its desire to own adjacent markets beyond claims processing. The moves could also presage its desire to become a full-blown insurance software player for the P&C market, perhaps scaling back its exposure to the auto collision claims market.
Mitchell International, Inc. Ecosystem, Partners, Resellers and SI
With an expanding global footprint, Mitchell products are currently in use across the Americas, Europe and Asia.
In July 2019, Mitchell partnered with Drew Technologies, an Opus IVS Company, under which Drew Technologies scanning and diagnostic technology and services will be available via the Mitchell Diagnostics system. The enhancements offer vehicle scanning and diagnostic services based on each OEM’s factory diagnostic systems and software, as well as available technical assistance from OEM-trained master technicians.
In April 2016, Mitchell announce the addition of ForeSight Medical to its portfolio of Strategic Partners. Mitchell’s partnership with ForeSight will deliver solution to help payers with the challenges they face managing high-cost surgical implant devices. This solution will manage utilization, facility, surgeon and procedural trending related to surgical procedures involving implantable hardware.
Mitchell International, Inc. Cloud Infrastructure Insights
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Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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