NewVoiceMedia, a Vonage Company Among Apps Top 500

Jays Close

Basingstoke, x, RG22 4BS, UK

44 207 206 8888

http://www.newvoicemedia.com/

498

NewVoiceMedia, a Vonage Company Recent Developments

In March 2018, NewVoiceMedia presented its Spring ’18 release, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. In September 2016, NewVoiceMedia launched a global call routing architecture for organizations running contact centers in multiple geographies. This platform enhancement will optimize contact center management and operations. NewVoiceMedia enables organizations to use a single call plan in their ContactWorld platform to control their global contact center assets. By enabling the application to use telephony servers in remote geographies, businesses will now be able to configure and manage their global call centers through a single central touch point. An ntelligent overflow capability automatically routes calls to centers with spare capacity, no matter what their location.

NewVoiceMedia, a Vonage Company Key Enterprise & Cloud Applications

ContactWorld for Sales, ContactWorld for Service

SCORES Analysis

NewVoiceMedia, a Vonage Company Strengths

NewVoiceMedia is a leading global provider of cloud contact centre technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

NewVoiceMedia, a Vonage Company Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

NewVoiceMedia, a Vonage Company Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

NewVoiceMedia, a Vonage Company Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

NewVoiceMedia, a Vonage Company Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

NewVoiceMedia, a Vonage Company Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

NewVoiceMedia, a Vonage Company Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

NewVoiceMedia, a Vonage Company Risks

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  • Ability to handle internal and external risk and challenges

NewVoiceMedia, a Vonage Company Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

NewVoiceMedia, a Vonage Company Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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