NewVoiceMedia

Belvedere Basing View

Basingstoke, x, RG21 4HG, UK

+44 207 206 8888

http://www.newvoicemedia.com/

205

Recent Developments

In January 2016, NewVoiceMedia secured $30m in a new round of funding. New investor BGF Ventures joined existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV).

Overview

Ownership: Bessemer Venture Partners, Highland Capital Partners, MMC Ventures, Eden Ventures, Notion Capital, Technology Crossover Ventures, Salesforce

Employees: 370

Functional Market: Customer Relationship Management,

Key Verticals: Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure & Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation,

NewVoiceMedia Key Enterprise & Cloud Applications

ContactWorld for Service, ContactWorld for Sales, ContactWorld QuickStart

SCORES Analysis

NewVoiceMedia Strengths

NewVoiceMedia offers cloud-based applications for companies to help them sell more, serve better and grow faster. Its software identifies callers, prioritises and routes them effectively. Larger companies operating a call centre can take advantage of a more flexible system that doesn’t require specialist expertise or months to implement or adapt. NewVoiceMedia sets itself apart from competitors by writing its own code and holding onto intellectual property.

 

The company also updates its software every week. ContactWorld, a NewVoiceMedia Cloud communications platform with 99.999% platform availability, is similar to the business models of Amazon, Google and Salesforce. Its customers benefit from enterprise- class communications and contact center functionality, at a fraction of the cost of traditional systems.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

NewVoiceMedia Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

NewVoiceMedia Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

NewVoiceMedia Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

NewVoiceMedia 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

NewVoiceMedia Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database


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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

NewVoiceMedia Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

NewVoiceMedia Risks

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  • Ability to handle internal and external risk and challenges

NewVoiceMedia Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

NewVoiceMedia Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/
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