Noble Systems Strengths, Domain Expertise, and Key Differentiators
Noble offers a unified suite of inbound, outbound and blended omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Noble's premise, cloud, innovative premise/cloud hybrid, and managed service platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and decisions, strategy planning, and workforce management.
Noble Systems Recent Developments
In January 2020, Avaya partnered with Noble Systems to enhance Avaya IX Contact Center solutions with additional new toolsets, including gamification for employee engagement, and data analytics solutions for intelligent automation of processes to improve customer contact strategies.
In October 2019, Noble launched Noble Gamification, which is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centers. Noble leverages game mechanics across the employee generational spectrum to ultimately align the company’s objectives with its employees’ activities.
Noble Systems Mergers and Acquisitions (M&A) Activities
In March 2018, Noble Systems acquired FidoTrack, provider of Cloud Gamification software and services for call centers. Noble Systems re-branded employee engagement products as Noble Gamification. Through Noble's "Fast Start" connectors, it allowed existing Noble contact center clients to quickly deploy the Noble Gamification system and connect it to their Noble Solution platform.
Noble Systems Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Noble Systems applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Noble Systems and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Noble Cloud Solution, Noble Solution, Noble Enterprise Solution, Noble CallTech customers.
Noble Systems Overview
Ownership: - x
Number of Employees: 500
Functional Markets: Customer Relationship Management, Human Capital Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Noble Systems Key Enterprise and Cloud Applications
Noble Cloud Solution, Noble Solution, Noble Enterprise Solution, Noble CallTech
Noble Systems Revenues, $M:
| Type/Year | 2018 | 2019 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Noble Systems Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Noble Systems Enterprise Applications Revenues By Functional Markets, $M:
Noble Systems Enterprise Applications Revenues By Verticals, $M:
Noble Systems Revenues By Region, $M
| Region | % of Total Revenues | 2019 Total Revenues, $M | 2019 Enterprise Applications Revenues, $M | 2019 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Noble Systems Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Noble Systems Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Noble Systems Customers
No. of Noble Systems Customers: 4000
No. of Noble Systems Enterprise Applications Customers: 4000
No. of Noble Systems Cloud Customers: x
No. of Noble Systems Cloud Subscribers: x
Tens of thousands of agents at more than 4,000 client installations worldwide use Noble platforms to manage millions of customer contacts each day. Some of Noble's customers are: American Academy of Art, Ameridial, Apex Credit Management, Clear Answer, Contact Centers Australia, GSB, RES Q, and many more.
Noble Systems Market Opportunities, M&A and Geo Expansions
In 2019, Noble Systems unveiled its recent move to a new multi-purpose office and contact center facility in Manila, Philippines. The new office allows Noble to provide more responsive services and support for the company's regional and global partners.
The company has doubled its EMEA sales force, promoting Paul Wood to manage the existing Northern UK and Scotland sales team, plus bringing in Neil Titcomb to further expand the sales team in the Southern UK, Ireland, and South Africa markets.
Noble Systems Risks and Challenges
Call center compliance is the single biggest risk factor for new call center entrepreneurs.
Noble Systems Ecosystem, Partners, Resellers and SI
Among Noble partners are Nuance, PossibleNOW, CompliancePoint, Cynergy, Intel, Call Compliance, Inc., Contact Center Compliance, CfMC, Avaya Developer Connection and others.
Noble Systems Cloud Infrastructure Insights
Subscribe to read more about:
- Noble Systems Public Cloud and Infrastructure (IaaS)
- Noble Systems Platform (PaaS)
- Noble Systems Application Delivery
- Noble Systems Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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