Nuance Communications Inc. Strengths, Domain Expertise, and Key Differentiators
Nuance is an American based multinational computer software technology corporation, that provides speech recognition, and artificial intelligence.
Current business products focus on server and embedded speech recognition, telephone call steering systems, automated telephone directory services, and medical transcription software and systems. The company also maintains a small division that does software and system development for military and government agencies.
Nuance Communications Inc. Recent Developments
In July 2019, Nuance Communications unveiled the Nuance Lightning Engine, a new AI tool that uses 4th generation deep neural nets (DNNs) and combines voice biometrics and natural language understanding (NLU) to deliver more personalized and human-like experiences across voice channels. With the new engine, a single human command to a smart speaker, virtual assistant or IVR is enough for that system to understand who is talking and what it is they want in as quick as half a second.
In September 2018, Nuance Communications introduced Nuance CDE One and other new clinical documentation excellence solutions. CDE One is a cloud-based workflow management, collaboration and insight system designed for clinical documentation improvement (CDI) teams. CDE One’s artificial intelligence (AI)-powered capabilities enable smarter workflows and enhanced care team collaboration, satisfaction, and efficiency. Additionally, CDE One’s powerful analytics provide health system executives with key insights into staff, physician and program performance. Because of its cloud-based deployment, CDE One also reduces health system resources spent on technical support and overall maintenance. Additionally, Nuance clinical documentation excellence solutions are hosted on Microsoft Azure, a HITRUST CSF-certified hosting infrastructure, to assist the customer with privacy, security, and compliance.
In November 2018, Nuance Communications introduced PowerScribe One, the next generation of the industry’s most widely used radiology reporting platform. Harnessing Nuance’s advanced natural language understanding capabilities and cloud technology, the PowerScribe One platform integrates access to artificial intelligence-powered (AI) diagnostic and decision-support tools to measurably improve workflow efficiency and accuracy.
In fall 2018, Nuance has created virtual assistant solution powered by Artificial Intelligence (AI) designed for healthcare providers that include:
-Industry voice recognition technology designed for healthcare: This cloud-based offering enables any individual, using specialized medical terminology, to communicate naturally with high accuracy and no voice training across a range of devices and applications.
-Voice biometrics and text-to-speech: The solution utilizes Nuance’s voice biometrics and text-to-speech capabilities for advanced security and clinician usability.
-Unparalleled integrations and strategic healthcare IT relationships: The offering contains embedded, unique and sophisticated workflow capabilities across major electronic health record (EHR) systems that clinicians use every day across mobile, web, and desktop platforms.
-Prototype smart speaker customized for healthcare provider settings and use cases: A prototype, specialized healthcare smart speaker connects to the Dragon Medical cloud and is optimized for clinical interactions and ambient speech clinical workflows.
-Secure and reliable platform: The solution leverages the HITRUST CSF certified Microsoft Azure cloud hosting platform to deliver the enhanced performance, security, and privacy today’s providers require.
Nuance Communications Inc. Mergers and Acquisitions (M&A) Activities
In May 2018, Nuance Communications acquired Voicebox Technologies, which is based in Bellevue, Washington. Voicebox has developed a VoiceAI platform that delivers a multi-person, cross-device experience. The platform is used in home and IoT devices, as well as connected cars. Nuance Communications partners include Toyota and Samsung.
Nuance Communications Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Nuance Communications Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Nuance Communications Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Dragon Medical, Nuance Cloud customers.
Nuance Communications Inc. Overview
Ownership: - NUAN : Nasdaq GS
Number of Employees: 11600
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
Nuance Communications Inc. Key Enterprise and Cloud Applications
Dragon Medical, Nuance Cloud
Nuance Communications Inc. Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Nuance Communications Inc. Revenue Breakdown By Type, $M:
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Nuance Communications Inc. Enterprise Applications Revenues By Functional Markets, $M:
Nuance Communications Inc. Enterprise Applications Revenues By Verticals, $M:
Nuance Communications Inc. Revenues By Region, $M
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Nuance Communications Inc. Direct vs Indirect sales
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Nuance Communications Inc. Customers - Breakdown by Geo, Size, Vertical and Product
No. of Nuance Communications Inc. Customers: 10000
No. of Nuance Communications Inc. Enterprise Applications Customers: 10000
No. of Nuance Communications Inc. Cloud Customers: x
No. of Nuance Communications Inc. Cloud Subscribers: x
Today, more than 500,000 clinicians and 10,000 healthcare facilities worldwide leverage their solutions to improve patient care and support the physician in clinical workflows from many devices.
Some of Nuance Communications customers are: American Airlines, Amtrak, Bank of America, Barclays, Dominos, Delta, Deutsche Telekom, e*trade, ING Bank, Lloyds Banking Group, T-Mobile, Telefonica, Telstra, Vodafone and many others.
Nuance Communications Inc. Market Opportunities, M&A and Geo Expansions
In February 2017, Nuance acquired Noida-based value added service provider mCarbon. The acquisition provides Nuance with a proven portfolio of highly scalable revenue enhancement and customer experience management solutions, expands Nuance’s footprint in Asia, Middle East and Africa and strengthens its relationship with the leading telecom companies in the region.
Nuance Communications Inc. Risks and Challenges
In November 2018, Nuance sell its Document Imaging Division to Kofax. Тhis sale may adversely affect their operational results in the foreseeable future, which could have material and negative effect on the market value.
Nuance Communications Inc. Ecosystem, Partners, Resellers and SI
In June 2019, Nuance Communications partnered with Mila, an academic research institution dedicated to advancing machine learning with an intensive focus on deep learning related to language and image processing. This expanded partnership enables Nuance and Mila to collaborate on research, advance cutting-edge work in machine learning, and meaningfully enhance AI applications.
Also in 2019, Nuance Communications and Banma, a joint venture of SAIC Motor Corp., one of China’s leading car manufacturers, and Alibaba Group Holding Ltd., China’s e-commerce giant partnered to bring Nuance’s conversational AI-powered speech recognition to Banma MARS V3.0, the company’s latest infotainment platform for connected cars.
Furthermore, in 2019 MEDITECH, a leading, innovative Electronic Health Record (EHR) vendor, and Nuance Communications unveiled that MEDITECH is integrating Nuance’s Dragon Medical Virtual Assistant into MEDITECH Expanse. Building on a long history of innovation by the two companies, this integration will complement common clinician workflows by automating high value clinical and administrative tasks that will allow physicians to spend more time focused on, and improving, the patient experience.
The channels for distribution in the Healthcare segment utilize out direct sales force to address the market and out professional services organization that supports the implementation requirements of the healthcare industry. Direct distribution is supplemented by distributors, resellers and partnerships with a variety of healthcare IT providers.
Nuance's healthcare customers and partners include Cerner, Epic, McKesson, UPMC, Cleveland Clinic, Siemens, and the Mayo Clinic. The selling models in the Enterprise segment utilize both direct and channel sales, which includes a network of partners such as Avaya, BT, Cisco, DiData, Genesys, Huawei, MoshiMoshi, NICE, Telstra, and Verint.
The channels for distribution in the Imaging segment include a combination of a global reseller network and direct sales. Their Imaging solutions are generally sold under a traditional perpetual software license model with a subset of their offerings sold as term licenses. Nuance's Imaging customers and partners include Ricoh, Xerox, HP, Canon, and Samsung.
Nuance Communications Inc. Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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