Panviva, an Upland company Strengths, Domain Expertise, and Key Differentiators
Panviva is a content and knowledge-management system providing on-demand, real-time answers that solve customers' problems. Panviva organizes and manages content—policies, procedures, technical documentation, FAQs—into simple bites of information that customers can easily understand and customer service reps can easily explain. Panviva provides a better experience for customers because they get the help they need from customer service faster.
Panviva, an Upland company Recent Developments
In 2020, Covid-19 accelerated the evolution of human resources with digitalization. With Nuggets, 427,000 times a day, Panviva helps clients help their customers.
Intuitive user guidance software, such as Nugget's automated chat/reply bot, requires the simplest entry to provide answers and requested information quickly and easily. It benefits both remote employees and offices ensuring that everyone is on the same page and collects information in the same way.
Panviva, an Upland company Mergers and Acquisitions (M&A) Activities
In June 2021, Upland, a global business for global transformation with software that provides choices, flexibilities, and values acquired Panviva. With the addition of Panviva, Upland has expanded its presence within the knowledge management market, giving customers a new way to drive contact center productivity in regulated industries, such as utilities, healthcare, and financial services.
Panviva, an Upland company Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Panviva, an Upland company applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Panviva, an Upland company and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Panviva Knowledge Management, API, Nugget customers.
Panviva, an Upland company Overview
Ownership: - Upland
Number of Employees: 50
Panviva, an Upland company Key Enterprise and Cloud Applications
Panviva Knowledge Management, API, Nugget
Panviva, an Upland company Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Panviva, an Upland company Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Panviva, an Upland company Enterprise Applications Revenues By Functional Markets, $M:
Panviva, an Upland company Enterprise Applications Revenues By Verticals, $M:
Panviva, an Upland company Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
Panviva, an Upland company Direct vs Indirect sales
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Panviva, an Upland company Customers - Breakdown by Geo, Size, Vertical and Product
No. of Panviva, an Upland company Customers: x
No. of Panviva, an Upland company Enterprise Applications Customers: x
No. of Panviva, an Upland company Cloud Customers: x
No. of Panviva, an Upland company Cloud Subscribers: x
Panviva's customers are in banking, finance, healthcare, manufacturing, utilities, pay-tv and telecommunications. Panviva had enabled the customer base to achieve measurable benefits in time to competency, reduce training costs and improve user engagement. Some of them are: HP, Caterpillar, Fosters, British Telecom, BUPA, ANZ, Westpac, Bank of Queensland, Foxtel, Medibank, Origin Energy, Telstra, and many more.
Panviva, an Upland company Market Opportunities, M&A and Geo Expansions
Panviva provides businesses the ability to orchestrate knowledge into a single source of truth and to audit what is consumed and where. This is becoming increasingly important as additional global regulations are imposed in the service industry space
Panviva entered the Canadian market to help companies deliver exceptional customer experiences. It demonstrated its technology for the first time in 2019 in Canada at the Customer Experience Strategies Summit.
Panviva, an Upland company Risks and Challenges
Risk can arise from the way the company is organized after the acquisition by Upland.
Panviva, an Upland company Ecosystem, Partners, Resellers and SI
As part of Panviva's Partnership Network, there are; Implementation Partners, Content Partners, and Technical Integration Partners. Implementation Partners are: Collected, Apply, Coreaxis and others; Some of the Content partners are: CustemerDriven, Engagys, Saiff Solutions; and Technical Integrations Partners are: Engagys and Powerhouse.
Panviva, an Upland company Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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