Premiere Global Services, Inc. Strengths, Domain Expertise, and Key Differentiators
PGi sells cloud-based solutions that deliver multi-point real-time virtual collaboration using video, voice, mobile, web streaming, productivity and file-sharing technologies for desktops, tablets, mobile devices and smartwatches.
PGi launched all-in-one web, video and audio conferencing solution, iMeet. The iMeet desktop application includes an instant message, presence, and video and voice calling features to enable teams to effectively communicate in real-time with internal and external colleagues throughout the workday.
Its products include iMeet (all-in-one web, video and audio conferencing), iMeetLive (webcasting), iMeet Agenday (smart calendaring application), iMeet Central (team workspaces and project management), iMeet VRC (video conferencing room connector) and GlobalMeet (integrated conference calling and web conferencing solution).
Premiere Global Services, Inc. Recent Developments
In May 2021, PGi launched PGiConnect®, a new brand that provides intelligent audio communication solutions that enhance virtual meeting experiences for businesses of all types and sizes. With a majority of office based workers still working remotely due to the pandemic, many rely on their VoIP connections to communicate during virtual meetings. With increased bandwidth on home networks leading to spotty Wi-Fi and connectivity challenges, audio quality can suffer and cause miscommunication or unnecessary distractions during virtual meetings.
In July 2020, PGi launched enhancements to its online events portfolio including GlobalMeet Webcast and GlobalMeet Operator Assisted to give customers better video broadcasting options, simplified pricing, quicker scheduling and easier participation in virtual events of all sizes.
At the end of 2019, PGi has introduced a number of new GlobalMeet capabilities including enhanced audio with Dolby Voice, a redesigned iOS app, new local number access and an easier bookings portal for customers to schedule large events. All of these upgrades and enhancements are designed to help people, teams and enterprises connect around the world.
GlobalMeet Collaboration now featuring Dolby Voice improves voice clarity and suppresses background noise to enhance the meeting experience. Dolby Voice removes unwanted noise, background speech and variations in volume from meetings.
Premiere Global Services, Inc. Mergers and Acquisitions (M&A) Activities
In January 2017 PGI acquired Denver-based ReadyTalk, a provider of cloud communications services, including audio, web, and video conferencing, and self-service and managed webinar solutions. Like PGi, ReadyTalk has differentiated its brand in a competitive market by combining intuitive, innovative technology with unmatched customer service. ReadyTalk's product suite is designed with partners in mind, with full white-labelling capabilities.
Its business is built to provide end-to-end service and support to telecommunications service providers, which supports PGi's strategic priority to leverage carriers as an increasingly important part of its distribution strategy.
In 2015, PGi was acquired by private equity firm Siris Capital Group, LLC in a transaction valued at approximately $1 billion
Premiere Global Services, Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Premiere Global Services, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Premiere Global Services, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified GlobalMeet, PGiConnect customers.
Premiere Global Services, Inc. Overview
Ownership: - Siris Capital Group, LLC
Number of Employees: 2500
Functional Markets: Collaboration,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K370, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Premiere Global Services, Inc. Key Enterprise and Cloud Applications
GlobalMeet, PGiConnect
Premiere Global Services, Inc. Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Premiere Global Services, Inc. Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Premiere Global Services, Inc. Enterprise Applications Revenues By Functional Markets, $M:
Premiere Global Services, Inc. Enterprise Applications Revenues By Verticals, $M:
Premiere Global Services, Inc. Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Premiere Global Services, Inc. Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Premiere Global Services, Inc. Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Premiere Global Services, Inc. Customers
No. of Premiere Global Services, Inc. Customers: 60000
No. of Premiere Global Services, Inc. Enterprise Applications Customers: 60000
No. of Premiere Global Services, Inc. Cloud Customers: 60000
No. of Premiere Global Services, Inc. Cloud Subscribers: 4 million
Over 60,000 businesses, including 75% of the Fortune 100, rely on GlobalMeet for online meetings and communication. Among Premiere Global Services customers are: Evernote, Novartis, Chandler Chicco Agency, Covidien, Health Language, Frost&Sullivan, New York Life, Expedia, SAP, Aaron's, Staples, Equifax, Plantronics, Living Innovations, Verbble, Gwinnett Managed Care, Inc., TabletClaw and others.
Premiere Global Services, Inc. Market Opportunities, M&A and Geo Expansions
During the global pandemic, businesses have used PGi's webcast and operator-led call capabilities to deliver virtual events to millions of people around the world. The online events portfolio has seen a 350% increase in demand for virtual events and 500% increase in the number of people in attendance
PGi, and TalkPoint retained their reseller agreement with Hive Streaming (enterprise video distribution solutions), to deliver on a high-quality, analytics-supported webcast streaming experience for customers.
By bundling and integrating Hive Streaming with iMeetLive and TalkPoint solutions, PGi's webcast customers can now easily deploy a higher quality webcast streaming experience, coupled with real-time performance analysis solutions, delivered via HTML5, without crippling a company's network during large video events.
Premiere Global Services, Inc. Risks and Challenges
PGi is in the middle of a transition from an audioconferencing usage pricing model to a SaaS license pricing model.
Premiere Global Services, Inc. Ecosystem, Partners, Resellers and SI
In September 2019, PGi has accelerated momentum of its GlobalMeet platform by acquiring new customers and demonstrating that companies are embracing cloud voice and collaboration solutions.
GlobalMeet has helped nearly 100 million people connect this year-to-date and is experiencing rapid adoption within the UCaaS market adding customers in the professional services, legal, retail, manufacturing and nonprofit sectors.
GlobalMeet provides full phone service in the US and UK and is expanding with global inbound numbers in Australia, Japan and Germany. By the end of the year, GlobalMeet will support an additional eight countries on six continents creating a comprehensive global footprint. Among its many capabilities, GlobalMeet provides a localized calling experience for distributed end-users around the world, helping simplify business communications and expand reach.
The company markets its solutions through a multi-channel sales approach that includes direct sales, channel resellers and strategic technology partners.
PGI signed a new strategic alliance with Converged Network Services Group (CNSG), a Premier Master Agency for Connectivity, Cloud, and Cloud Enablement. Through this agreement, CNSG will sell PGi's full range of unified communication and collaboration (UC&C) products.
PGi supports over 300 partners around the globe.
Premiere Global Services, Inc. Cloud Infrastructure Insights
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- Premiere Global Services, Inc. Public Cloud and Infrastructure (IaaS)
- Premiere Global Services, Inc. Platform (PaaS)
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- Premiere Global Services, Inc. Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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