Quadient Strengths, Domain Expertise, and Key Differentiators
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.
Quadient Recent Developments
On 26 October 2020, Quadient announced the launch of Quadient Impress Distribute, a new cloud-based document delivery solution removing the distraction and laborious task of preparing and sending outbound communications. Impress Distribute allows users to send mail from their desktops –on-site or remotely– and enables employees to focus instead on higher-value, core tasks, optimizing the flow of business. Quadient Impress Distribute is now available in the US, UK and the Netherlands. The scalability and reliability of Quadient Impress platform is a result of the same centralized research and development software team who created the award-winning Quadient Inspire platform within Customer Experience Management.
In October 2021, Quadient announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The solution now offers delivery channel preference management capabilities. Quadient continuously invests to provide companies with an advanced, single cloud-based solution combining the benefits of automation and intelligent communication while simplifying their workflows. Quadient Impress is part of Quadient’s cloud-based software suite of Intelligent Communication Automation solutions, that are bringing together customer communications management (CCM), document automation, accounts receivable (AR), accounts payable (AP) and customer journey mapping (CJM).
In June 2020, Quadient launched Quadient Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium businesses (SMBs). The comprehensive cloud-based platform provides the flexibility to prepare and send single or batch transactional documents to customers through any combination of channels—print, digital, or outsourced.
In July 2020, Quadient a leader in helping businesses create meaningful customer connections through digital and physical channels acquired YayPay, a SaaS accounts receivable (AR) automation solution. The acquisition of YayPay will expand Quadient’s Business Process Automation offer, notably complementing its cloud-based platform Quadient® Impress, a multichannel document automation platform for small and medium businesses.
Quadient Impress is a major milestone in fulfilling the company’s ambition to consolidate and streamline its independent Business Process Automation solutions into a single software platform. Quadient’s capacity to organically take to market such a major application quickly and cost-effectively is the result not only of the company’s strength in research and development but also in its ability to leverage investments made in its other solutions, such as Quadient Inspire, the award-winning Customer Experience Management platform. Additionally, Quadient is accelerating its Business Process Automation business with cross-selling and bundles among its Mail-Related Solutions customers across all segments.
In November 2018, Quadient introduced the general availability of Quadient Correspondence. Quadient Correspondence is a subscription-based SaaS solution that enables midsize insurers to create, approve, and deliver regulatory compliant, accurate, and personalized claims correspondence to customers across print and digital channels without relying on IT involvement.
Quadient Mergers and Acquisitions (M&A) Activities
In 2017, GMC Software, Human Inference, and Satori Software merged into Quadient.
Quadient Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Quadient applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Quadient and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Quadient Inspire Cloud, Quadient Customer Journey Mapping, Quadient Mobile Advantage, Quadient Inspire, Quadient Bulk Mailer, Quadient Correspondence, customers.
Ownership: - PA:QDT
Number of Employees: 5235
Functional Markets: Content Management, CRM, eCommerce, ERP Financial, ERP Services and Operations Management, PPM, Procurement, SCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Real Estate, Consumer Packaged Goods, Distribution, K363, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Quadient Key Enterprise and Cloud Applications
Quadient Inspire Cloud, Quadient Customer Journey Mapping, Quadient Mobile Advantage, Quadient Inspire, Quadient Bulk Mailer, Quadient Correspondence,
Quadient Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Quadient Revenue Breakdown By Type, $M:
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Quadient Enterprise Applications Revenues By Functional Markets, $M:
Quadient Enterprise Applications Revenues By Verticals, $M:
Quadient Revenues By Region, $M
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Quadient Direct vs Indirect sales
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Quadient Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Quadient Customers
No. of Quadient Customers: 440000
No. of Quadient Enterprise Applications Customers: 440000
No. of Quadient Cloud Customers: x
No. of Quadient Cloud Subscribers: x
Quadient supports 440000 clients worldwide in the financial services, insurance, and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media, and print technologies. Among Quadient customers are Aegon, Aetna, Allstate, ING, FedEx, MetLife, Societe Generale, Pacific Life, Pondres, KPMG, WWF, Shutterfly, Pondres, Humana and many others.
On 3 November 2020, Quadient announced that the Knoxville Utilities Board (KUB) is using Quadient® Inspire for a complete redesign of its monthly utility bill to make it clearer and easier to understand for an improved customer experience. KUB is the largest provider of gas, electric, water and wastewater services for Knox County, Tennessee and seven adjacent counties. Although the organization operates in a non-competitive environment, KUB has a strong commitment and tradition of serving its 468,000 customers in the most efficient and effective ways possible.
In September 2020, Quadient announced it signed with Lowe’s, an US-based retail chain specializing in home improvement, a major contract for the deployment of Parcel Lockers Solutions in the US retail sector. The nationwide roll out of more than 1,700 self-service parcel lockers is planned. Lowe’s ranks amongst the top 10 US retailers with more than 2,200 stores.
Quadient Market Opportunities, M&A and Geo Expansions
On 21 January 2021, Quadient announced the divestment of its graphics activities in Australia and New Zealand to Smartech Business Systems Australia Pty, a technology solutions provider and a long-term partner working with Quadient in the Asia-Pacific region. As part of the transaction, Smartech Business Systems Australia Pty will become the distributor of Quadient’s Mail Related Solutions in Australia and New Zealand and will continue to serve Quadient’s more than 19,000 customers in the region. The transaction was closed on 20 January 2021 and the total selling price amounts to AUD $6 million, including AUD $4 million paid at closing and AUD $2 million deferred payments.
In June 2020, Quadient, launched the iX-Series Mailing Systems and S.M.A.R.T. MailCenter software in the U.S. Designed and built to meet the needs of small, medium and large businesses across a variety of industry verticals, the iX-Series and S.M.A.R.T. (Shipping, Mailing, Accounting, Reporting, and Tracking) MailCenter meet the latest USPS Intelligent Mail Indicia (IMI) and Dimensional Weighing (DIM) requirements. The new mailing solutions are part of the commitment by Quadient to support businesses and maintain market leadership by offering additional features and continuous technology updates in line with postal compliance across the globe. The iX-Series solutions are Quadient’s most technologically advanced Mailing Systems to date and are available in three models, the iX-3, iX-5, and iX-7. S.M.A.R.T. MailCenter software is available on all iX-Series models. S.M.A.R.T. provides consolidated and organized mail center management that streamlines workflows and reduces the equipment footprint—all from a single dashboard.
Operating autonomously since 2012 under Neopost’s Enterprise Digital Solutions (EDS) division, GMC Software, Human Inference, and Satori Software began the process of technical and cultural integration over the past two years. Quadient is the final step in a thorough and fully vetted process of internal integration, continuing to provide world-class support to existing customers and delivering innovation with every release.
Quadient Risks and Challenges
Integrating all the companies and products under one umbrella will take time.
Quadient Ecosystem, Partners, Resellers and SI
In July 2020, Quadient introduced Infosys as a Platinum Business Partner in Quadient’s Partner Advantage Program. Infosys will leverage and supply Quadient solutions to provide businesses with the leading omnichannel Customer Communication Management (CCM) platform and the capability to meet complex communication needs while being aligned to their customer experience strategy. Additionally, Infosys and Quadient will jointly develop innovative solutions in the customer experience management (CXM) space, making demonstrations available at Infosys technology and innovation hubs.
On 19 November 2020, Quadient announced that it is to supply retail giant, Frasers Group, with its latest CVP Everest fit-to-size automated packaging system – capable of tailor-making 1,100 right-size eCommerce packages per hour. Frasers Group will use Quadient’s most advanced automated packaging system to build exact-sized packages for individual eCommerce orders, single or multiple items, across its premium brands.
Starting June 2018, Quertum will exclusively sell and support Quadient Inspire Omni-channel enterprise CX software in the Nordics and UK. Alliances and ISV/Technology Partners, as well as Delivery Partners and Business Partners, are integral to Quadient’s overall success in delivering value to customers. Among Quadient partners are Accenture, ACS Technologies, Canon, IBM, RICOH, Xerox, and many others.
Quadient Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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