Quadient Strengths, Domain Expertise, and Key Differentiators
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.
Quadient Recent Developments
In June 2020, Quadient launched Quadient Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium businesses (SMBs). The comprehensive cloud-based platform provides the flexibility to prepare and send single or batch transactional documents to customers through any combination of channels—print, digital, or outsourced.
Quadient Impress is a major milestone in fulfilling the company’s ambition to consolidate and streamline its independent Business Process Automation solutions into a single software platform. Quadient’s capacity to organically take to market such a major application quickly and cost-effectively is the result not only of the company’s strength in research and development but also in its ability to leverage investments made in its other solutions, such as Quadient Inspire, the award-winning Customer Experience Management platform. Additionally, Quadient is accelerating its Business Process Automation business with cross-selling and bundles among its Mail-Related Solutions customers across all segments.
In November 2018, Quadient introduced the general availability of Quadient Correspondence. Quadient Correspondence is a subscription-based SaaS solution that enables midsize insurers to create, approve, and deliver regulatory compliant, accurate, and personalized claims correspondence to customers across print and digital channels without relying on IT involvement.
Quadient Mergers and Acquisitions (M&A) Activities
In 2017, GMC Software, Human Inference, and Satori Software merged into Quadient.
Quadient Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Quadient applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Quadient and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Quadient Inspire Cloud, Quadient Customer Journey Mapping, Quadient Mobile Advantage, Quadient Inspire, Quadient Bulk Mailer, Quadient Correspondence, customers.
Quadient Overview
Ownership: - x
Number of Employees: 1000
Functional Markets: Content Management, Customer Relationship Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Quadient Key Enterprise and Cloud Applications
Quadient Inspire Cloud, Quadient Customer Journey Mapping, Quadient Mobile Advantage, Quadient Inspire, Quadient Bulk Mailer, Quadient Correspondence,
Quadient Revenues, $M:
| Type/Year | 2018 | 2019 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Quadient Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Quadient Enterprise Applications Revenues By Functional Markets, $M:
Quadient Enterprise Applications Revenues By Verticals, $M:
Quadient Revenues By Region, $M
| Region | % of Total Revenues | 2019 Total Revenues, $M | 2019 Enterprise Applications Revenues, $M | 2019 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Quadient Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Quadient Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Quadient Customers
No. of Quadient Customers: 500000
No. of Quadient Enterprise Applications Customers: x
No. of Quadient Cloud Customers: x
No. of Quadient Cloud Subscribers: x
Quadient supports 500000 clients worldwide in the financial services, insurance, and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media, and print technologies. Among Quadient customers are Aegon, Aetna, Allstate, ING, FedEx, MetLife, Societe Generale, Pacific Life, Pondres, KPMG, WWF, Shutterfly, Pondres, Humana and many others.
Quadient Market Opportunities, M&A and Geo Expansions
In June 2020, Quadient, launched the iX-Series Mailing Systems and S.M.A.R.T. MailCenter software in the U.S. Designed and built to meet the needs of small, medium and large businesses across a variety of industry verticals, the iX-Series and S.M.A.R.T. (Shipping, Mailing, Accounting, Reporting, and Tracking) MailCenter meet the latest USPS Intelligent Mail Indicia (IMI) and Dimensional Weighing (DIM) requirements. The new mailing solutions are part of the commitment by Quadient to support businesses and maintain market leadership by offering additional features and continuous technology updates in line with postal compliance across the globe.
The iX-Series solutions are Quadient’s most technologically advanced Mailing Systems to date and are available in three models, the iX-3, iX-5, and iX-7. S.M.A.R.T. MailCenter software is available on all iX-Series models. S.M.A.R.T. provides consolidated and organized mail center management that streamlines workflows and reduces the equipment footprint—all from a single dashboard.
Operating autonomously since 2012 under Neopost’s Enterprise Digital Solutions (EDS) division, GMC Software, Human Inference, and Satori Software began the process of technical and cultural integration over the past two years. Quadient is the final step in a thorough and fully vetted process of internal integration, continuing to provide world-class support to existing customers and delivering innovation with every release.
Quadient Risks and Challenges
Integrating all the companies and products under one umbrella will take time.
Quadient Ecosystem, Partners, Resellers and SI
In July 2020, Quadient introduced Infosys as a Platinum Business Partner in Quadient’s Partner Advantage Program.
Infosys will leverage and supply Quadient solutions to provide businesses with the leading omnichannel Customer Communication Management (CCM) platform and the capability to meet complex communication needs while being aligned to their customer experience strategy. Additionally, Infosys and Quadient will jointly develop innovative solutions in the customer experience management (CXM) space, making demonstrations available at Infosys technology and innovation hubs.
Infosys has an established CCM Center of Excellence with multiple Quadient success stories, as well as partnerships with leading providers of enterprise software that integrate with Quadient. The partnership between Quadient and Infosys has grown from a successful ongoing relationship in Australia, where both organizations worked together to provide CXM solutions to a large insurance company.
The Quadient Partner Advantage Program accommodates four tracks of business partners according to the organization’s individual business model and relationship with Quadient. Each program track consists of three tiers - Silver, Gold, and Platinum - which are based on the partner’s commitment to Quadient.
Starting June 2018, Quertum will exclusively sell and support Quadient Inspire Omni-channel enterprise CX software in the Nordics and UK. Alliances and ISV/Technology Partners, as well as Delivery Partners and Business Partners, are integral to Quadient’s overall success in delivering value to customers. Among Quadient partners are Accenture, ACS Technologies, Canon, IBM, RICOH, Xerox, and many others.
Quadient Cloud Infrastructure Insights
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- Quadient Public Cloud and Infrastructure (IaaS)
- Quadient Platform (PaaS)
- Quadient Application Delivery
- Quadient Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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