Questback Among Cloud Top 500

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Questback Strengths, Domain Expertise, and Key Differentiators

QuestBack sells enterprise feedback management, customer experience management, Social CRM and market research applications. The company’s SaaS-based feedback and dialogue solutions enable organizations to gain actionable insights and build stronger relationships with customers and employees.

QuestBack released its Enterprise Feedback Suite 10. It is a platform that integrates social media engagement with online feedback. The tenth version of the software operates on mobile-first architecture, meaning that it optimizes online surveys for touch functionality offered by mobile devices. Surveys automatically adjust to fit screen sizes for any mobile device. Users can also generate surveys with images, which raise response rates and improve data quality. They can also develop surveys that can be deployed quickly.

QuestBack’s Enterprise Feedback Suite 10 helps businesses leverage their existing investments, as it integrates with CRM, ERP and HRM systems. It also offers new question methodologies, survey and layout editors and an updated media library.

Questback Recent Developments

QuestBack grew its revenues by 40% as it continued to expand with a suite of employee feedback, customer engagement and market research apps.

Questback Mergers and Acquisitions (M&A) Activities


Questback Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Questback applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Questback and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Questback Enterprise Feedback Suite, Questback Essentials customers.

Questback Key Enterprise and Cloud Applications

Questback Enterprise Feedback Suite, Questback Essentials

Questback Revenues, $M:

Type/Year20172018YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Questback Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Questback Revenues By Region, $M

Region% of Total Revenues2018 Total Revenues, $M2018 Enterprise Applications Revenues, $M2018 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Questback Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Questback Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Questback Customers

No. of Questback Customers: 5000

No. of Questback Enterprise Applications Customers: 5000

No. of Questback Cloud Customers: 5000

No. of Questback Cloud Subscribers: 5 million

QuestBack serves 5,000 clients in 50 countries. It has 18 million members of online communities and 1 billion total completed surveys.

Customers include Ernst&Young, SWISS, General Mills, Volvo, Coca-Cola, Bosch, Warner Music Group, Nespresso, Microsoft and others.

Questback Market Opportunities, M&A and Geo Expansions

QuestBack acquired a German research software firm Globalpark. Oslo-based QuestBack said the deal would make it one of the leading global providers of enterprise feedback management (EFM). The firm said Globalpark would give it a strong foothold in the US market, as well as capabilities in social media CRM through its Social Insight Connect tool, which is used to engage with audiences on Facebook.

Globalpark, which has its headquarters in Germany and offices in the US and the UK and Austria, will become part of the QuestBack group, retaining its name for the moment. The company’s clients include Daimler, Bosch, Warner Music and Nintendo.

Questback Risks and Challenges

Questback is aiming to get an upper hand in the enterprise feedback management applications market, which has attracted a large number of competitors and clear product differentiation remains an elusive goal for most.

Questback Ecosystem, Partners, Resellers and SI

Questback partners are central to how they operate and create the best experiences. Their established partner program includes HR, Communications, Culture, CX and market research consultancies from around the world. Questbac's tiered program is designed to be flexible, enabling us to work closely with partners.

Among some of their partners are Deloitte, Ipsos, Gallup, Touchstone Research and others.

Questback Cloud Infrastructure Insights

Subscribe to read more about:

  • Questback Public Cloud and Infrastructure (IaaS)
  • Questback Platform (PaaS)
  • Questback Application Delivery
  • Questback Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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