Questback Recent Developments
Grew its revenues by 40% in 2015 as it continued to expand with a suite of employee feedback, customer engagement and market research apps.
Questback Overview
Ownership: Private - x
Employees: 300
Functional Market: Collaboration, Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure & Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation, ,
Questback Key Enterprise & Cloud Applications
Questback Enterprise Feedback Suite,
SCORES Analysis
Questback Strengths
QuestBack sells enterprise feedback management, customer experience management, Social CRM and market research applications.
The company’s SaaS-based feedback and dialogue solutions enable organizations to gain actionable insights and build stronger relationships with customers and employees.
In August 2013, QuestBack announced the release of its Enterprise Feedback Suite 10.
It is a platform that integrates social media engagement with online feedback.
The tenth version of the software operates on mobile-first architecture, meaning that it optimizes online surveys for touch functionality offered by mobile devices.
Surveys automatically adjust to fit screen sizes for any mobile device.
Users can also generate surveys with images, which raise response rates and improve data quality.
They can also develop surveys that can be deployed quickly.
QuestBack’s Enterprise Feedback Suite 10 helps businesses leverage their existing investments, as it integrates with CRM, ERP and HRM systems.
It also offers new question methodologies, survey and layout editors and an updated media library.
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- Key differentiators
- Domain Expertise
- Product portfolio
- Solution scope
Questback Revenues, $M:
| Type/Year | 2015 | 2016 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Questback Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Questback Enterprise Applications Revenues By Functional Markets, $M:
Questback Enterprise Applications Revenues By Verticals, $M:
Questback Revenues By Region, $M
| Region | % of Total Revenues | 2016 Total Revenues, $M | 2016 Enterprise Applications Revenues, $M | 2016 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Questback Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Questback Customers
No. of Customers: Subscribe
No. of Enterprise Applications Customers: Subscribe
No. of Cloud Customers: Subscribe
No. of Cloud Subscribers: Subscribe
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- Reference wins across regions
- Customer Size segments
- Customer wins momentum
Questback Opportunities
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- Market Opportunities at the vertical and subvertical levels
- Mergers and Acquisitions (M&A), Funding
- Geo Expansions
Questback Risks
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- Ability to handle internal and external risk and challenges
Questback Ecosystem
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- Health of ecosystem
- Network Effects of BPO, ISV, SI
- VAR Partners
- Direct vs Indirect sales
Questback Cloud Infrastructure Insights
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- Cloud Infrastructure (IaaS)
- Cloud Platform (PaaS)
- Cloud Application delivery (SaaS)
- Data Center (Hosting)
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/https://www.appsruntheworld.com/offerings
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