Salesforce Among Apps Top 500

Salesforce Tower 415 Mission Street, 3rd Floor

San Francisco, CA, 94105, USA

+1 415-901-7000

http://www.salesforce.com

4
List of Verified Salesforce Customers

Salesforce Recent Developments

Starting mid-2019, Salesforce and Alibaba will work together to bring Salesforce’s CRM platform — including Sales Cloud, Service Cloud, Commerce Cloud, and Salesforce Platform — to customers in mainland China, Hong Kong, Macau, and Taiwan. Alibaba’s advanced, secure infrastructure and knowledge of these markets will empower global customers with a solution that meets local business needs.

Salesforce M&A Activities

In 2018, Salesforce acquired Mulesoft for its Cloud integration products, extending its reach into Cloud platform as a service.

Salesforce Key Enterprise & Cloud Applications

Commerce Cloud Digital, Community Cloud, Marketing Cloud, Sales Cloud, Salesforce Commerce Cloud, Salesforce Quote-to-Cash, Service Cloud, Wave Analytics

SCORES Analysis

Salesforce Strengths

In 2018, Salesforce acquired Mulesoft for $6.5 billion in its bid to become a multiplatform Cloud vendor.

 

The inclusion of MuleSoft for its Cloud integration offerings will broaden Salesforce's reach into companies that require multiplatform support. For example, Salesforce Cloud could be easily extended to SAP Cloud, best-of-breed Cloud products and even Private Cloud solutions, especially those that have nothing to do with CRM.

 

Companies that have been using Salesforce for sales force automation now have every reason to connect that to other functions from HR to finance. In other words, Salesforce could become the system of record for many of its customers. The question is whether these customers are willing to let Salesforce dominate their wallet share.

 

Additionally, Salesforce Customer 360 can be used to stitch together assets such as ExactTarget, Demandware and Steelbrick and others. It is also possible that Mulesoft may help resolve the integration challenges between Salesforce and its partners like FinancialForce especially when it comes to adoption of Lightning, Einstein and other emerging technologies from Blockchain to IoT.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Salesforce Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Salesforce Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Salesforce Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Salesforce Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Salesforce Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Salesforce Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Salesforce Risks

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  • Ability to handle internal and external risk and challenges

Salesforce Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Salesforce Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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