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ServiceSource Among Apps Top 500

717 17th Street, 5th Floor

Denver, CO, 80202, USA

1 720-889-8500

http://www.servicesource.com/

246
List of Verified ServiceSource Customers

ServiceSource Recent Developments

With more than 3,000 employees in leading commerce centers around the world, ServiceSource provides global, multi-lingual support for all their solutions. Their people are a high-performance extension of each of its clients’ teams focused on establishing and expanding more than a million customer relationships every year. They ramp quickly, scale smoothly and sell faster to deliver the outcomes that matter

ServiceSource Overview

Ownership: - SREV (NASDAQ)

Employees: 3300

Functional Market: Customer Relationship Management, ERP Services and Operations Management,

Key Verticals: Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation,

ServiceSource Key Enterprise & Cloud Applications

ServiceSource Revenue-as-a-Service,

SCORES Analysis

ServiceSource Strengths

ServiceSource sells recurring revenue management applications. By integrating software, managed services and data, the vendor provides end-to-end management and optimization of the service-contract renewals process, including data management, quoting, selling and recurring revenue business intelligence. The vendor receives commissions from its customers based on renewal sales under a pay-for-performance model.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

ServiceSource Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

ServiceSource Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

ServiceSource Enterprise Applications Revenues By Functional Markets, $M:

Split by Functional MArkets % of Total Revenues 2017 Enterprise Apps Revenues, By Functional Markets, $M
Analytics and BI Subscribe Subscribe
Collaboration Subscribe Subscribe
Content Management Subscribe Subscribe
Customer Relationship Management Subscribe Subscribe
eCommerce Subscribe Subscribe
Enterprise Performance Management Subscribe Subscribe
ERP Financial Management Subscribe Subscribe
ERP Services and Operations Management Subscribe Subscribe
Human Capital Management Subscribe Subscribe
IT Service Management Subscribe Subscribe
PLM/Engineering Subscribe Subscribe
Project Portfolio Management Subscribe Subscribe
Procurement Subscribe Subscribe
Sales Performance Management Subscribe Subscribe
Supply Chain Management Subscribe Subscribe
Treasury and Risk Management Subscribe Subscribe
Total Subscribe Subscribe

ServiceSource Enterprise Applications Revenues By Verticals, $M:

Split by Verticals % of Total Revenues 2017 Enterprise Apps Revenues, By Verticals, $M
Aerospace and Defense Subscribe Subscribe
Automotive Subscribe Subscribe
Banking and Financial Services Subscribe Subscribe
Communication Subscribe Subscribe
Construction and Real Estate Subscribe Subscribe
Consumer Packaged Goods Subscribe Subscribe
Distribution Subscribe Subscribe
Education Subscribe Subscribe
Government Subscribe Subscribe
Healthcare Subscribe Subscribe
Insurance Subscribe Subscribe
Leisure and Hospitality Subscribe Subscribe
Life Sciences Subscribe Subscribe
Manufacturing Subscribe Subscribe
Media Subscribe Subscribe
Non Profit Subscribe Subscribe
Oil, Gas and Chemicals Subscribe Subscribe
Professional Services Subscribe Subscribe
Retail Subscribe Subscribe
Transportation Subscribe Subscribe
Utilities Subscribe Subscribe
Total Subscribe Subscribe

ServiceSource Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

ServiceSource Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

ServiceSource Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database


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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

ServiceSource Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

ServiceSource Risks

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  • Ability to handle internal and external risk and challenges

ServiceSource Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

ServiceSource Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).



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