ServiceSource Strengths, Domain Expertise, and Key Differentiators
ServiceSource sells recurring revenue management applications. By integrating software, managed services and data, the vendor provides end-to-end management and optimization of the service-contract renewals process, including data management, quoting, selling and recurring revenue business intelligence. The vendor receives commissions from its customers based on renewal sales under a pay-for-performance model.
ServiceSource Recent Developments
In September 2019, ServiceSource has extended its ability to create successful business-to-business (B2B) customer acquisition, expansion and retention experiences by adding new digital commerce options to its portfolio of solutions. With newly enhanced capabilities, ServiceSource can digitize and automate transactions to drive better efficiencies into client operations, creating unified online and offline experiences that enable a blended right touch for interactions with existing and potential B2B customers.
ServiceSource Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ServiceSource applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ServiceSource and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ServiceSource Customer Journey Experience customers.
Ownership: - NASDAQ:SREV
Number of Employees: 3200
Functional Markets: Customer Relationship Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
ServiceSource Key Enterprise and Cloud Applications
ServiceSource Customer Journey Experience
ServiceSource Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ServiceSource Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
ServiceSource Enterprise Applications Revenues By Functional Markets, $M:
ServiceSource Enterprise Applications Revenues By Verticals, $M:
ServiceSource Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
ServiceSource Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
ServiceSource Customers - Breakdown by Geo, Size, Vertical and Product
No. of ServiceSource Customers: x
No. of ServiceSource Enterprise Applications Customers: x
No. of ServiceSource Cloud Customers: x
No. of ServiceSource Cloud Subscribers: x
Among ServiceSource's customers are Dell, BazaarVoice, Avaya, GE Healthcare, BT, Rockwell Automation, Adobe, Affymetrix, Agilent technologies, Aspect, Beckman Coulter, Blue Coat, Cardiac Science, CareStream, EMC, FrontRange, IBM, Intra Links, Isilon Systems, Jive, Johnson Controls, Juniper Networks, Microsoft, Motorola, Pitney Bowes, RedHat, RiverBed, Roche, Rockwell Automation, Salesforce, Siemens, Workday, SuccessFactors, Steris, VMware and others.
ServiceSource Market Opportunities, M&A and Geo Expansions
In May 2020, ServiceSource extended its relationship with Red Hat, Inc. Through a new agreement, ServiceSource builds upon its history of strong collaboration, focused on supporting Red Hat’s mid-market customer relationships.
In November 2018, ServiceSource released an expansion of its existing partnership with Extreme Networks, Inc., a global provider of software-driven network technology. The engagement, which has been extended through 2020, broadens ServiceSource's opportunity to include new edge, campus and data center solutions that have been acquired by Extreme over the past two years.
Earlier in March ServiceSource expanded its existing presence in Sofia, Bulgaria. The expansion will increase the center's capacity by more than 50% and support clients who are focused on capturing growth opportunities across Europe, the Middle East and Africa (EMEA).
Furthermore, ServiceSource released increasing its existing footprint in Manila, Philippines, and has also opened an office in Okinawa, Japan. These expansions are in response to positive market reception and growing demand in the Asia-Pacific Japan region (APJ) for ServiceSource's industry-leading inside sales capabilities.
ServiceSource Risks and Challenges
In 2019, ten customers represented 74% of total net revenue.
ServiceSource Ecosystem, Partners, Resellers and SI
The company sells its solutions directly through sales representatives in North America, Latin America, Europe, the Middle East, Africa, the Asia Pacific, and Japan.
ServiceSource Cloud Infrastructure Insights
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- ServiceSource Public Cloud and Infrastructure (IaaS)
- ServiceSource Platform (PaaS)
- ServiceSource Application Delivery
- ServiceSource Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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