Sunview Software, a Serviceaide Company Strengths, Domain Expertise, and Key Differentiators
Founded in 2003, SunView Software is a provider of IT Service Management software for companies to build bright and responsive IT services environments.
SunView's solutions enable companies effective to deliver, service, and monitor IT services across the enterprise. SunView implements Change Management, Service Desk and IT Service Management solutions for enterprise organizations in all vertical industries.
Sunview Software, a Serviceaide Company Recent Developments
SunView's Willow, the innovative AI platform developed for its ChangeGear Service Manager product, applies advanced machine learning and natural language processing to increase self-service adoption, reduce ticket volume, and improve productivity on the service desk. The combined company will deliver new offerings and capabilities for both SunView and Serviceaide customers. It will be beneficial for businesses to modernize and automate the delivery and management of a wide range of service and support functions through the combined products and service offerings.
In December 2020, SunView Software added Asset Management functionality. The inclusion of Asset Management is built on the company’s commitment, to provide users with a consumer-like experience while improving their overall productivity and efficiency. ChangeGear’s Asset Management enables organizations to gain deeper insight into their organization’s assets across their lifecycles. Asset owners can manage all valuable resources like IT hardware, fleet vehicles, mobile phones, tablets, and more from ChangeGear’s easy-to-use centralized portal. Important attributes such as value, depreciation, warranty, and contract status, SaaS Subscription monitored in real-time, keeping staff up to date on all company's assets.
Sunview Software, a Serviceaide Company Mergers and Acquisitions (M&A) Activities
In August 2021, Serviceaide, a global provider of intelligent, IT and enterprise service management solutions, acquired SunView Software. SunView partners with organizations to build responsive IT service environments delivering better employee engagement, increased productivity, and improved customer satisfaction. The combined company will deliver new offerings and capabilities for both SunView and Serviceaide customers.
Sunview Software, a Serviceaide Company Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Sunview Software, a Serviceaide Company applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Sunview Software, a Serviceaide Company and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ChangeGear Change Manager, ChangeGear Service Desk, ChangeGear Service Manager, customers.
Sunview Software, a Serviceaide Company Overview
Ownership: - x
Number of Employees: 70
Functional Markets: ITSM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K401, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Sunview Software, a Serviceaide Company Key Enterprise and Cloud Applications
ChangeGear Change Manager, ChangeGear Service Desk, ChangeGear Service Manager,
Sunview Software, a Serviceaide Company Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Sunview Software, a Serviceaide Company Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Sunview Software, a Serviceaide Company Enterprise Applications Revenues By Functional Markets, $M:
Sunview Software, a Serviceaide Company Enterprise Applications Revenues By Verticals, $M:
Sunview Software, a Serviceaide Company Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Sunview Software, a Serviceaide Company Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Sunview Software, a Serviceaide Company Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Sunview Software, a Serviceaide Company Customers
No. of Sunview Software, a Serviceaide Company Customers: 2000
No. of Sunview Software, a Serviceaide Company Enterprise Applications Customers: 2000
No. of Sunview Software, a Serviceaide Company Cloud Customers: x
No. of Sunview Software, a Serviceaide Company Cloud Subscribers: x
In May 2020, SunView Software was instrumental in supporting the IT departments of Skagit County, Washington, for effectively tasks prioritize collaboration, and scale processes to manage the rapid demand for IT support on the frontlines of the COVID-19 pandemic.
The Government of Skagit County needed to act quickly to manage the sudden 55% increase in IT requests while addressing the challenges of keeping critical services operational, supporting a remote workforce, and informing their community with constant communication. ChangeGear provided the organization with real-time visibility over staff workload, with the possibility to take immediate action to maximize support efficiency and streamline business communication.
Among its 2000 customers are Susquehana, HDVest, Dallas County Community College District, United Community Bank, StarTek, GoIWx, Inc., American AgCredit, BC Lottery Corporation, Graphic Packaging International, PSCU Financial Services, Womble Carlyle Sandridge & Rice, St.Luke's Hospital And Health Network, CIBC Offshore Banking Services Corporation, MaximumASP, LLC and many others.
Sunview Software, a Serviceaide Company Market Opportunities, M&A and Geo Expansions
ChangeGear Service Desk Platform solutions deliver value, allowing customers to meet the demands of enterprise customers and increase margins over other ITSM solutions. ChangeGear is built on the Microsoft technology stack and integrated with several key technologies.
Sunview Software, a Serviceaide Company Risks and Challenges
According to SunView Software CEO Seng Sun enterprises are in the midst of an unprecedented refresh cycle for their service desk tools. ITSM tool purchases are on hold because of the economic crisis.
Cost-conscious organizations are now seeing an opportunity to replace legacy solutions that are very expensive to license and maintain. That's why SunView Software is seeing so much interest in more flexible, easier-to-manage and lower-cost tools like ChangeGear and others.
Sunview Software, a Serviceaide Company Ecosystem, Partners, Resellers and SI
By adding SunView's products to their portfolio, Sunview Software Partners (VARs, systems integrators and resellers) are positioned to provide broader, more cost-effective solutions, while increasing customer satisfaction and retention. Among its partners are CRM Solutions, EmbraSoft, Network Utilities, Vitility, Meritide and Koho Software.
In May 2019, SunView Software established a new office of SunView Software GmbH in Frankfurt, Germany. This new subsidiary will serve as the primary base of operations for SunView’s business expansion in Europe.
Sunview Software, a Serviceaide Company Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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