Thunderhead Strengths, Domain Expertise, and Key Differentiators
Thunderhead's flagship solution ONE Engagement Hub is a cloud-based customer engagement platform that’s been designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. Through its advanced listening and learning capabilities, ONE surfaces real-time customer insight and journey behavior, providing a completely seamless experience throughout each unique customer journey, enabling enterprises to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.
Thunderhead Recent Developments
In February 2020 Thunderhead lunch of a new suite of journey-based AI capabilities named ThunderBay.ThunderBay provides a unique platform for brands to use the power of AI to analyze customer journeys at scale and then seamlessly activate the results with richer and more relevant orchestration at every journey touchpoint, both digital and off-line. Brands will now be able to automate the analysis of billions of individual customer journeys and build audiences, data sets, and predictive models from customer insights based on real-time journey behaviour. Importantly, ThunderBay can incorporate additional external sources of insight, enabling brands to take full advantage of all their customer information assets.
In July 2019, CX agency Proximity London and Thunderhead launched the strategic partnership.Thunderhead specializes in customer engagement and journey orchestration. It will offer its ONE Engagement Hub to enable Proximity to leverage what it says is an industry-first opportunity for customer experiences based on real-time omnichannel engagement.
In March 2018, Thunderhead introduced Intent Analyzer, a customer journey intelligence powered by AI. Intent Analyzer gives CMOs and CX leaders a deeper understanding of customer intent based on a more complex analysis of journey behavior, further enhancing journey orchestration to drive topline growth, reduce cost-to-serve and create customer lifetime value.
Thunderhead Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Thunderhead applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Thunderhead and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ONE Engagement Hub, customers.
Ownership: - x
Number of Employees: 300
Functional Markets: Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Media, Oil and Gas, Professional Services, Retail, Utilities,
Thunderhead Key Enterprise and Cloud Applications
ONE Engagement Hub,
Thunderhead Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Thunderhead Revenue Breakdown By Type, $M:
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Thunderhead Enterprise Applications Revenues By Functional Markets, $M:
Thunderhead Enterprise Applications Revenues By Verticals, $M:
Thunderhead Revenues By Region, $M
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Thunderhead Direct vs Indirect sales
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Thunderhead Customers - Breakdown by Geo, Size, Vertical and Product
No. of Thunderhead Customers: 250
No. of Thunderhead Enterprise Applications Customers: 250
No. of Thunderhead Cloud Customers: x
No. of Thunderhead Cloud Subscribers: x
Thunderhead was selected by 250+ brands such as Aston Martin, General Tools, PageGroup, PwC, Yello, The Prince’s Trust, and Office Depot Europe, Allianz, Glencore, Prudential UK, Trafigura, AMP, BNP Paribas, Denplan, ICAT, Indiana Farm, Saga, State of Indiana, Prudential, Origen, Nomura.
Thunderhead Market Opportunities, M&A and Geo Expansions
Thunderhead started making available a complete enterprise solution for customer engagement based on the integration of its ONE Engagement Hub with Microsoft Dynamics CRM.
One key attribute of the ONE Engagement Hub is that it will allow Thunderhead to verticalize its solutions for both B2C and B2B transactions.
Thunderhead Risks and Challenges
Thunderhead appears to be jumping onto the B2B customer engagement bandwagon, rather than the traditional push to consumers.
A more robust vertical expertise and ecosystem support will be needed for the new model to work.
Thunderhead Ecosystem, Partners, Resellers and SI
In July 2019 THUNDERHEAD sign in a strategic partnership with leading customer experience agency Proximity London. Proximity London brings brands and people closer together through authentic human experiences. Thunderhead’s ONE Engagement Hub will enable the agency to offer an industry-first to their global B2C clients – Customer Engagement based on omnichannel experiences orchestrated in real-time using individual customer context.
In April 2019 Thunderhead increased its headcount by 40% and expanded its global operations, opening a new data center for APAC and another European office, in Munich.
Thunderhead Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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