Thunderhead Among Apps Top 500

5th Floor Ingeni Building 17 Broadwick Street

London, x, W1F 0DJ, UK

+44 207 494 5000

http://www.thunderhead.com/

506

Thunderhead Recent Developments

In March 2018, Thunderhead introduced Intent Analyzer, a customer journey intelligence powered by AI. Intent Analyzer gives CMOs and CX leaders a richer understanding of customer intent based on a more complex analysis of journey behavior, further enhancing journey orchestration to drive topline growth, reduce cost-to-serve and build customer lifetime value.

Thunderhead Key Enterprise & Cloud Applications

ONE Engagement Hub,

SCORES Analysis

Thunderhead Strengths

Thunderhead.com sells applications for customer experience and enterprise engagement. Its ONE Engagement Hub provides SaaS applications that give businesses the ability to communicate, collaborate and have real-time conversations with their customers and partners across all touch points. During 2015, Thunderhead made the strategic decision to separate the business into two operating divisions under the Smart Communications (customer communications management) and ONE (Omni-channel customer experience) brands. Significantly, whilst ONE was built as a Cloud-based solution from the outset, Smart Communications acts as a natural transition for existing customers of Thunderhead’s original on-premise NOW product to a Cloud-based solution.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Thunderhead Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Thunderhead Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Thunderhead Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Thunderhead Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Thunderhead Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Thunderhead Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Thunderhead Risks

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  • Ability to handle internal and external risk and challenges

Thunderhead Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Thunderhead Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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