WorkForce Software, LLC Strengths, Domain Expertise, and Key Differentiators
WorkForce Software is a provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs while delivering an employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. WorkForce Software continues to strengthen its presence in key verticals like manufacturing, public sector, and retail.
The WorkSuite is comprised of a collection of 4 functional areas delivered via a modern SaaS platform; capabilities are available as an integrated suite of standalone and integrated with customers other systems where need; Intelligence Predictive analytics, insights, and AI-powered forecasting that drive real-time decision making and enable proactive actions — to unlock hidden opportunities for productivity and employee experience improvements; Experience: Communication and collaboration channels, in-the-moment feedback, micro-training, self-service, automation, and easy access to company information — creating powerful employee experiences that strengthen workplace bonds; Performance Stronger together or powerful alone, an integrated solution that offers anywhere, always on workforce management and optimization to support your needs; Accelerators: Add-on options to help you execute faster and smarter — boosting productivity, simplifying workflows, and addressing industry-specific requirements; Platform: A SaaS solution integrating your workforce processes and data in a global workforce management platform, powered by an intelligent decision architecture and automation to manage continuous global compliance and integration to HR and other systems.
WorkForce Software, LLC Recent Developments
In June 2021 WorkForce Software announced the availability of its WorkForce Suite with a fully integrated set of employee experience (EX) capabilities designed to facilitate meaningful, in-the-moment interactions between managers and their deskless employees. Critical capabilities delivered in the newest release include two-way communications and real-time workforce data, which managers can use to engage staff, capture feedback, and act on employee sentiment. Harnessing these digital interactions through the WorkForce Suite can drive more effective employee engagement, provide for a safer, more compliant work environment, and boost employee retention for greater organizational resiliency and agility.
In January 2020, WorkForce Software released a breakthrough user experience in the cloud, available with the company’s integrated WorkForce Suite, comprised of time and attendance, forecasting and scheduling, absence management, and analytics modules. The WorkForce Suite’s new and innovative user experience leverages intelligent automation to deliver proactive notifications to managers and employees. Delivered as a seamless experience across desktop, smartphone, and tablet, the solution’s groundbreaking technology empowers users to take immediate action on items that require urgent attention, without the noise and distraction of less-pressing tasks. The WorkForce Suite also incorporates WalkMe™ technology to provide contextual assistance to users across all devices.
In June 2019, WorkForce Software received a significant equity investment from affiliates of Evergreen Coast Capital Corp. (“Evergreen”), the technology-focused private equity arm of Elliott Management Corporation. With the investment, Evergreen will become equal partners with Insight Partners, which has been the majority investor in WorkForce Software since 2014. Terms of the transaction were not disclosed.
WorkForce Software unveiled a new user experience (UX) at its 2019 user conference. With a beautiful, responsive user interface, and a new Service Level Architecture, the solution is more powerful than ever before, while delivering greater usability for employees and managers on the go. The UX includes new functionality called the WorkForce Hub and the WorkForce Assistant. The WorkForce Hub is an elegant dashboard that simplifies the user experience and provides a single place for viewing and taking action on what matters most. Accessible from any device, the WorkForce Hub makes engaging with workforce management tasks from clocking in to requesting time off, verifying pay calculations, checking accrual balances, and more fast and easy, whether employees are in an office or out on the floor.
The vendor's new Service Level Architecture provides the flexibility to enable multi-tenant suite-wide services. Additionally, expanded data access, also unveiled in 2019, gives customers the ability to connect and correlate their workforce management data with leading BI tools.
WorkForce Software, LLC Mergers and Acquisitions (M&A) Activities
In May 2021, WorkForce Software acquired Foko Retail. Foko Retail is the mobile-first task management and communication software used by some of the world’s leading retailers.
In 2019, Evergreen Coast Capital Corp., the tech-focused private equity arm of Elliott Management Corporation, made a significant investment in WorkForce Software. As a result of the transaction, Evergreen became equal investment partners with Insight Partners. Evergreen's investment will further propel WorkForce Software's commitment to innovation, facilitate deeper expansion into international markets, and allow the company to scale its renowned customer experience as momentum and growth continue to accelerate.
WorkForce Software, LLC Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying WorkForce Software, LLC applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of WorkForce Software, LLC and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified WorkForce Time and Attendance , WorkForce Forecasting and Scheduling, EmpLive, customers.
WorkForce Software, LLC Overview
Ownership: - Insight Venture Partners, Evergreen Coast Capital Corp
Number of Employees: 780
Functional Markets: HCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Consumer Packaged Goods, Distribution, K522, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
WorkForce Software, LLC Key Enterprise and Cloud Applications
WorkForce Time and Attendance , WorkForce Forecasting and Scheduling, EmpLive,
WorkForce Software, LLC Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
WorkForce Software, LLC Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
WorkForce Software, LLC Enterprise Applications Revenues By Functional Markets, $M:
WorkForce Software, LLC Enterprise Applications Revenues By Verticals, $M:
WorkForce Software, LLC Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
WorkForce Software, LLC Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
WorkForce Software, LLC Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified WorkForce Software, LLC Customers
No. of WorkForce Software, LLC Customers: 1315
No. of WorkForce Software, LLC Enterprise Applications Customers: 1315
No. of WorkForce Software, LLC Cloud Customers: x
No. of WorkForce Software, LLC Cloud Subscribers: 4.8 million
WorkForce Software has more than 4.8 million users across 1200+ organizations in 80+ countries.
Among its customers are ATB Financial, Air Canada, Nebraska Furniture Mart, Arch Coal, Boehringer Ingelheim, Cintas, Converse, Chandler Unified School District, City of Roseville, Citgo, Erie Insurance, GSI, Honda, Maple Leaf Sports and Entertainment (MLSE), Whole Foods, Ohio University, Philips 66, Oregon State University, Denver Public Schools, Nike, Tenet Health, Shaw Floors, Abellio Greater Anglia, Alameda Unified School District, Alamo Colleges, Albemarle Corporation, Amerock, Anchorage School District, Goodwill, Ardagh Group, Arizona Federal Credit Union, Associated Electric Cooperative, Inc., and others. The company also gained a number of customers with its acquisition of Workplace Systems, including: Rite Aid, World Kitchen, Coral, Metro Group, Ritches, DW Sport Fitness, and others.
WorkForce Software, LLC Market Opportunities, M&A and Geo Expansions
WorkForce Software has honed in on product enhancements that amplify its key differentiators, including the WorkForce Suite's powerful rules engine for automating processes such as employee time off calculations across multiple countries and advancing their scheduling and forecasting capabilities to include dynamic scheduling for target industries, as well as open integration and a device-independent user experience that incorporates the latest advances, from proactive notifications to conversational UI. These improvements are critical for WorkForce Software to not just sustain its momentum (24% sales growth in the first quarter of 2019), but also to ensure a lasting impact on its current installed base and future pipeline by increasing its wallet share among key accounts.
WorkForce won 155 new logos in 2018, tripling that of what it secured in 2015. Denise Broady, WorkForce Software Chief Operating Officer, said big accounts including retail pharmacies, manufacturing, and healthcare have been buying more licenses from the vendor because of their need to standardize on a modern workforce management platform to replace legacy systems that have seen diminishing returns.
WorkForce Software, LLC Risks and Challenges
Workforce management remains an art more than science for many companies and there lies the risks and rewards for WorkForce Software. Bogged down by rules and regulations, some companies prove to be agile and creative when managing their diverse workforce by relying mostly on intuition, best practices, industry-specific domain expertise and sometimes custom solutions. With the advent of the Cloud, artificial intelligence and robotic process automation, some of these existing systems may be ripe for an overhaul.
It may take time for WorkForce Software to migrate its lingering (fewer than 52) on-premise customers to the Cloud. What's more apparent than ever is for WorkForce Software to push the innovation envelope further by delivering more microservices for functions like crew management via smartphones, dynamic scheduling tools that leverage machine learning, and empowering organizations to benchmark and share workforce management KPIs across different regions. To that end, WorkForce Software is adding considerable R&D resources to make that happen, perfecting workforce management with not just science, but also easy-to-use products designed to boost employee engagement and productivity while also increasing efficiencies, cutting labor costs, and enabling strategic decision making.
WorkForce Software, LLC Ecosystem, Partners, Resellers and SI
In June 2021 SAP reaffirmed its commitment to WorkForce software as their preferred Solex Partner for global Time, Attendance, Scheduling and Leave Management solutions.
In January 2020, WorkForce Software started the migration of its WorkForce Suite platform to the Oracle Cloud Infrastructure. As a member of Oracle Partner Network (OPN), WorkForce Software has been named an Oracle Human Capital Management (HCM) Cloud preferred workforce management partner for customers with advanced labor scheduling needs in complex industries like manufacturing, public sector, and retail. Available on the Oracle Cloud Marketplace, WorkForce Software’s future-ready time and labor offerings can easily be integrated with Oracle HCM Cloud via modern APIs, further extending the value to Oracle Cloud customers.
In 2018, WorkForce Software signed a reseller agreement with Accenture. WorkForce Software specializes in workforce management applications, which are often purchased or implemented in conjunction with other HR and payroll systems. Accordingly, the company has cultivated a long list of partners that provide complementary products and services. WorkForce Software's global systems integrator (SI) partners include Accenture, Deloitte, IBM, EY, and PWC.
WorkForce Software, LLC Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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