About the Customer
AmeriPride Services is recognized as one of the largest uniform rental and linen supply companies in North America. Operating more than 115 production facilities and service centers throughout the United States and Canada, AmeriPride provides linen and towels, uniforms, floor mats, restroom, and cleaning products to nearly 150,000 customers every week.
Scope and Challenges
Ultimate Software, a leading provider of human capital management (HCM) solutions in the cloud, announced that AmeriPride has chosen UltiPro to unify and more effectively manage its U.S. and Canadian HCM, migrate to a more people-centric approach to human resources, and drive HR and business improvements.
Prior to UltiPro, AmeriPride had to rely on completely separate solutions for its U.S. and Canadian payroll, resulting in a redundant effort, the need for reconciliation, and data integrity challenges. Canadian employee information was stored on the company’s U.S-based platform, while payroll had to be issued from a different, antiquated system. To address these challenges and improve the employee experience, AmeriPride sought a single consolidated HR and payroll platform for its North American operations, with direct access for employees and managers.
Outcome and Implications
With a unified cloud solution, AmeriPride has been able to change to a people-centric approach. Today, AmeriPride’s workforce is able to view, update, and manage HR-related information and choices online. UltiPro’s availability through a desktop or mobile device gives employees, managers, and executives flexible, anytime access to a consistent set of data. In addition, AmeriPride has established kiosk computer stations at every branch to allow ‘non-networked’ employees to access their information online.
“We have transformed our people operations with UltiPro’s role-based access,” Said - Cheryl Heimer, Director of Compensation, Benefits, and HCM for AmeriPride. “We are creating an environment of transparency, where individuals can update their personal information and managers can access employee information remotely from the office, at home, or while traveling.”
Technology is not only transforming AmeriPride’s approach to its people but also benefitting the business with efficiencies, communication, and speed.
“UltiPro has replaced our paper-heavy and cumbersome activities like recruitment and onboarding with an integrated and automated workflow,” said Heimer. “For example, when a new hire finishes his or her onboarding experience, an email notification is sent automatically to specific departments so they know to set up the employee’s work tools - a laptop, telephone or company credit card. This is one of many new processes that not only saves the company time but also helps build a positive experience for the employee from day one.”
“UltiPro gave us the opportunity to unify our HCM for the U.S. and Canada. With UltiPro, we increased the speed and efficiency of our payroll and significantly simplified the process. We no longer need to manually input data to run payroll, and all our employee information, from the U.S. and Canada, is always readily available for reporting and analysis.” Said - Cheryl Heimer, Director of Compensation, Benefits, and HCM for AmeriPride.
“UltiPro is designed to handle all payroll requirements, including complex payroll computations in U.S. and Canadian dollars “We are pleased that AmeriPride is leveraging UltiPro to increase business efficiencies and maximize productivity.” Said - Greg Swick, Chief Global Sales Officer at Ultimate.
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