About the Customer
Arvato Financial Solutions is a global financial service provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of Arvato. The company has around 3,500 employees in UK, Netherland, and Ireland, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the efficient management of customer relationships and cash flows.
Arvato Financial Solutions is synonymous with professional outsourcing services (Finance BPO) centering on cash flow in all phases of the customer lifecycle – from risk management and invoicing to debtor management, the sale of receivables and debt collection.
Scope and Challenges
The company had troubles with their legacy HCM solution. They wanted quick, effective transformation which will simplify organizational structures.
Outcome and Implications
In order to reduce the deployment time of SAP SuccessFactors to 14 weeks, Arvato financial services division used The SAP Model Company for Human Resources, a preconfigured, ready-to-use, documented, comprehensive HR solution based on SAP SuccessFactors. It includes sample data and business-process documentation using the SAP SuccessFactors process library and is offered and delivered by SAP Digital Business Services.
The end-to-end capabilities of SAP SuccessFactors solutions have enabled them to truly simplify and transform the company's HR processes, driving significant improvements in efficiency and employee engagement.
Kai Burr, CHRO, Arvato Financial Solutions, said: “We’ve accelerated our digital HR transformation and deliver the consumer-grade tools and personalized experiences our employees and managers expect.”
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