About the Customer
Cintas Corporation is an American company with headquarters in Cincinnati, Ohio, that provides specialized services to businesses, primarily in North America. The firm designs, manufactures and implements corporate identity uniform programs and provides entrance mats, restroom cleaning and supplies, tile and carpet cleaning, promotional products, first aid, safety, and fire protection products and services. The company is one of the largest in the industry with 41,000 employees in 2017. Revenue in the fiscal year 2017 was $6,476 billion.
Scope and Challenges
Cintas began its digital transformation by choosing SAP SuccessFactors solutions to support its growth strategy, Cintas rolled out a broad portfolio of solutions to digitalize HR processes, simplify organizational management and empower employee-partners to perform at their best with a world-class, mobile-enabled HR experience.
By implementing the SAP SuccessFactors HCM Suite, Cintas, whose customers range from large hotel chains to independent auto repair shops, has migrated from on-premise HR technologies that could not keep up with company growth to a comprehensive, scalable and flexible solution in the cloud. Cintas employee-partners now have an easy-to-use end-user experience that aligns with the company culture and supports Cintas’ next-generation digital organization.
Outcome and Implications
The SAP SuccessFactors solutions were implemented in 14 months for all 41,000 employee-partners across the United States and Canada. Cintas has upgraded its HR function for the digital economy, with the ability to engage employee-partners across all key HR functions including core HR and payroll, recruiting, onboarding, performance management, compensation, learning, succession and development, and collaboration. With convenient, intuitive online tools, Cintas is better equipped to manage and continually develop its increasingly diverse workforce, and easily identify top performers and future leaders. Self-service capabilities across the suite available on all devices help boost employee productivity, engagement, and data accuracy.
“Corporate culture is the single most important factor between greatness and mediocrity. At Cintas, we value our employee-partners and understand that we need to deliver the exceptional workplace experience they deserve and expect. Because we’re a large and rapidly growing organization, we required not only a mobile, cloud-based solution, but one that is scalable across the entire business to provide greater levels of self-service, reduce time spent on transactional activities and streamline business processes. We believe that purpose drives performance and that investing in digital technologies that put our employee-partners first is an essential step toward continuing to attract and retain top talent.” Said - Jennifer Mueller, Cintas Vice President of Human Resources.
“There is a war for talent globally today, and we are seeing that when businesses prioritize the employee experience and development, everyone wins. We are really thrilled to partner with Cintas in their migration to the cloud with SAP SuccessFactors solutions, which will help deliver an unmatched mobile and usability experience to their employee-partners that address expectations today for how and where we get work done.” Said - Greg Tomb, SAP SuccessFactors President.
“Our team has been honored to work with Cintas on their groundbreaking digital HR transformation project — a key first step for activating the truly digital organization. To help Cintas move fast, minimize disruption and see tangible value sooner, we collaborated with them to leverage a number of critical Deloitte solutions and capabilities. For example, Haiku — Deloitte’s HR-focused data-migration and data-transformation solution — helped significantly reduce conversion timelines and increase data-quality assurance in the always-critical area of data conversion. Also, Deloitte’s HR FastForward solution with Deloitte’s IndustryPrint business process framework provided a set of leading practices that served as a starting point for Cintas, helping them better understand and design future-state processes.” Said - Kristin Starodub, Program Leader, Deloitte Consulting LLP.
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