About the Customer
The Colgate-Palmolive Company is a true American success story of how a small soap and candle business grew to become one of the largest companies in the world, offering many well-known brands in oral care, personal care, home care, and pet nutrition. Coming in at #182 on the 2017 Fortune 500 list, Colgate products are sold in more than 200 countries and territories, and the company has approximately 38,000 employees in more than 130 offices worldwide.
For more than 200 years, Colgate has worked to make the world a better place by introducing products that help people lead healthier, happier lives. From developing an oral rinse to prevent tartar buildup in improving the effectiveness of whitening toothpaste with its Optic White brand, Colgate builds upon a rich heritage of innovation.
The company also gives back to the communities it serves, providing children with free dental screenings and oral health education through its Colgate Bright Smiles, Bright Futures program. Colgate’s Clean Hands, Good Health program in the South Pacific and other regions work to encourage children to wash their hands by providing handwashing educational resources.
Scope and Challenges
To grow profitably and responsibly in the 21st Century, Colgate must constantly innovate with new products and keep up with a fast-changing landscape for consumer packaged goods. For most of Colgate’s workforce, collaboration with coworkers and partners is very important, and every department-IT, procurement, R&D, marketing, supply chain, finance, and HR-must come together for the company to deliver.
As a standards-based organization, Colgate looks to keep its strategic IT partners for the long haul and maintain consistent systems and processes across regions. In 2015, the company decided it was time to modernize its approach to collaboration.
To identify what was required of its collaboration tools, Colgate created a cross-functional team that included representatives from infrastructure and operations, site management, networking, and security. After interviewing employees and analyzing existing collaboration workflows, the team finalized a Top 10 list of end-user needs, including the ability to store files in a single location, conduct face-to-face video meetings, and minimize time spent logging into different tools.
Colgate debated whether to adopt a collaboration suite or use multiple standalone products, finally deciding on the former approach.
Colgate teamed up with SADA Systems, a Google Cloud Premier Partner, to leverage their expertise on how to conduct a successful migration to a cloud productivity suite. Working closely with Google, the three companies developed a plan to launch G Suite and meet Colgate’s collaboration and security requirements.
“In the end, we chose Google for three main reasons. G Suite stood out because it’s truly an integrated toolset, with single sign-on and one directory. G Suite is built for cloud, with no on-premises legacy,” says Mitch Cohen, Senior Manager Collaboration Services, Colgate-Palmolive. “We also felt that Google would continue to be the biggest innovator in cloud collaboration and a partner we could grow with. Finally, after careful analysis, we were most comfortable with the security of G Suite.”
Outcome and Implications
Colgate’s employees celebrated the migration worldwide, throwing launch parties, offering G Suite quizzes with prizes, and wearing “C-P is Going Google” T-shirts and hats. The anticipation and excitement worldwide were palpable, and Mike Crowe soon began receiving positive emails from employees. The input from employees ranged from emphatic “thank yous” to people talking about how excited they were to have new, familiar ways to work together with teams inside and outside the company.
“In just under three months, we saw people working differently,” he says. “Over 94% of users were actively using Google Drive, with over 57,000 hours of Google Hangouts Meet sessions conducted in one month alone, allowing our employees to collaborate while in the office and on mobile, connecting our global teams. We also saw faster uptake of Google Slides, Sheets, and Docsthan expected.”
Not only can G Suite help improve quality and time to market for Colgate’s products, but it can also save time and costs previously spent on routine collaboration while increasing employee engagement with customers, colleagues, and partners.
Using Slides, employees in different parts of the world can co-edit and put presentations together. Google Forms make it easy for non-technical users to collect responses and populate Sheetswith the data. “People appreciate the simplicity of Sheets,” says Mitch. “With Explore in Sheets, everyone can bring data into their decision-making. Users can just type in a question and get an answer immediately about their data.”
Notes Patty: “Colgate employees who use G Suite apps on their mobile devices are able to create, manage, and accept meetings easier than ever. Joining a Hangout meeting takes one click on a smartphone, tablet, or PC, it really helps us remain connected. I’ve experienced having to leave work when a meeting ran over. Instead of signing off in the middle of an important discussion, I joined the Hangout on my mobile device with a headset and jumped in my car. If I’m at the airport and someone needs information I have, with a few clicks, I can share it from my mobile device. If I’m on the train and someone needs me to review a presentation, I can comment or edit to help when the time is tight.”
“G Suite stood out because it’s truly an integrated toolset, with single sign-on and one directory. G Suite is built for the cloud, with no on-premises legacy. We felt that Google would continue to be the biggest innovator in cloud collaboration and a partner we could grow with.” Said - Mitch Cohen, Senior Manager Collaboration Services, Colgate-Palmolive.
“Since Google thinks comprehensively about cloud security, we benefit from eliminating the need to patch and prevent productivity applications from compromising our ecosystem.” Said - Tim Booher, CISO, Colgate-Palmolive
“We were encouraged by the positive responses from employees when we announced we were going Google. Working with Google and SADA Systems, in one weekend in November we took 23,000 users live, and a total of 28,000 users live globally within six months.” Said - Mike Crowe, CIO, Colgate-Palmolive
“In just under three months, we saw people working differently. Over 94% of users were actively using Google Drive, with over 57,000 hours of Hangouts Meet sessions conducted in one month alone, allowing our employees to collaborate while in the office and on mobile, connecting our global teams.” Said - Mike Crowe, CIO, Colgate-Palmolive
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Legacy Applications||Google G Suite (formerly Google Apps for Work)||Collaboration||Collaboration||28000||SADA Systems||2015||2016|
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