About the Customer
The Community Health Center is committed to enhancing the quality of life by providing a diverse, holistic, patient-centered continuum of care. Our innovative and effective services include addiction treatment, behavioral and primary health care, wellness, prevention and housing programs that are responsive to the needs of the community. They have been serving Northeast Ohio since 1974. The Community Health Center is the healthcare agency providing critical care to those fighting addiction. Addiction doesn't discriminate. It can affect anyone regardless of age, race, or economic status.
Scope and Challenges
Community Health Center of Lubbock relies on grants for 60% of its operational funding to keep providing health care programs within the community. Finance Director Barbra Moore uses Blackbaud’s solutions to streamline financial processes and accurately report financial data for multiple clinics, departments, and grants. Partnering with Blackbaud to save time and money helps Community Health Center of Lubbock land more grant funding and, in turn, serve more people in need.
Community Health Center of Lubbock invested in Blackbaud accounting software designed with organizations like the Texas clinics in mind. Moore led the transition to Financial Edge five years ago. She immediately recognized the value of the visual chart organizer (VCO), which intuitively applied grant coding structures.
“The VCO is an amazing tool that allows you to quickly adjust how you want to run your reports,” Moore said. “In any organization, no account structure is 100% complete on the initial build. Once you have created your account codes, the VCO allows you to validate your statements to make sure they’re picking up everything you have coded,” explained Moore.
Applying for grants can be complicated to navigate, and the stakes are high; access to lifesaving care for tens of thousands of people hangs in the balance. An all-inclusive fund accounting solution, Financial Edge sorts through the minutiae for Moore and positions Community Health Center of Lubbock to receive more funding by providing the cleanest, most accurate data to grantmaking organizations.
“It rolls up into one big income statement, but I can always segment it out— and it gives you very detailed information,” Moore said. “The better we report out to our foundations and our grants, the more money we are likely to get to serve those communities that we’re working for.”
Outcome and Implications
Community Health Center of Lubbock will soon migrate its solution to Blackbaud Financial Edge NXT, Blackbaud’s flagship cloud fund accounting software, which will allow Moore to manage transactions and eliminate manual processes within a secure environment. She already anticipates some major improvements with the switch to this intuitive, purpose-built cloud solution:
• No downtime due to internal delays
• The ability to access data anytime, anywhere
• Dashboards that provide data at hand
• The ability to bypass the unnecessary process of waiting for reports
• Information that is easy to share with non-financial users
“Financial Edge is a tool for those people who have very unique reporting requirements and not just one income statement…We’re actually getting a better opportunity to get more funding because we’re able to give clear-cut data.” - said Barbra Moore, Finance Director at The Community Health Center of Lubbock.
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