Expedia Digital Transformation Initiatives

About the Customer

Expedia Group is an American global travel technology company. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include namesake Expedia.com, Hotels.com, Hotwire.com, CarRentals.com, CheapTickets, Trivago, Venere.com, Travelocity, Orbitz, and HomeAway.

Scope and Challenges

Expedia's vision as a company was to use technology to simplify the travel booking process for customers. This was mirrored by the firm's approach to providing consumer-friendly tools such as Dropbox.

When it comes to cloud-based solutions for file storage Burgess says Expedia has been looking for solutions for a while, including file storage vendors such as Talon, but: “We don’t want to have lots and lots of point solutions, we want to have one that solves several, and that is a huge benefit from the user’s point of view and from a cost point of view,” Chris Burgess, VP of IT at Expedia.

Outcome and Implications

In 2Q 2016, Chris Burgess, VP of IT at Expedia, stated that the company has now completed the deployment of Dropbox Business for its entire workforce. Burgess moved these 10,000 accounts over “seamlessly”, enabling central management of accounts by IT staff.

"We have offices around the world and employees collaborating, so they work closely together across locations and use tools like Dropbox to simplify that very easily," said Burgess.

While Expedia has invested in Dropbox as its main file sharing platform, Burgess told Computerworld UK that the IT department can be flexible if the staff chose other cloud platforms. Another of the benefits of rolling out Dropbox business-wide was the ability to replace on-premise infrastructure. 


“Having physical infrastructure in over a hundred offices and having to maintain that infrastructure, and manage complex file systems and permissions has a cost associated with it," Chris Burgess, VP of IT at Expedia.

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Enterprise Software and Cloud Applications Purchased by Expedia

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IT Decision Makers and Key Stakeholders at Expedia

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