Apps Run The World

Experian Digital Transformation Initiatives

Apps Run The World

Discover the latest digital transformation initiatives being undertaken by Experian and its business and technology executives. Each quarter our research team identifies the applications that are being used by Experian from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

Since 2010, our global team of researchers has been studying Experian software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Experian propensity to invest in new Enterprise Applications such as Analytics and BI, Collaboration, Content Management, CRM, EPM, ERP, HCM, ITSM, PLM, PPM, Procurement, SPM, SCM or Treasury and Risk Management systems.

The research results are being incorporated int our Customer Database which has over 100 data fields that detail Experian IT roadmap and budget, latest software purchases, implementation status, partner involvement, and decision-makers.

About the Customer

Experian plc is a consumer credit reporting agency. Experian collects and aggregates information on over one billion people and businesses including 235 million individual US consumers and more than 25 million US businesses.

Scope and Challenges

Faced with disparate processes, disconnected systems, and high costs, Experian needed to transform it IT service delivery.

“Experian had an unnecessarily complex and inflexible IT services set up, with a multitude of disparate technologies and processes. We were, in essence, putting veneer on veneer to keep up, rather than making inherent and lasting changes to evolve our approach,” said Jonathan Hayes, VP Global IT Service Excellence, Experian IT Services.

They were already using SumTotal Learn as their HCM solution.

Outcome and Implications

For most employees, the only direct interaction they had with IT was when they needed to ask for something via a request portal. It used to be a clunky, painful process. After implementing ServiceNow, interacting with IT is fast, easy, and highly satisfying.

Results show a significant drop in MTTR: there was a 32% reduction from 4.06 hours in May 2017 to just 1.28 hours by August 2017 with steady downward progress projected for the months ahead.

After just 12 weeks, 3,000 Experian employees globally were using ServiceNow to handle cases, service requests, and incidents for a client or employee.

Quotes

“We pride ourselves on unlocking the possibilities that data holds to empower organizations and individuals, and this is exactly what ServiceNow has supported further for Experian,”

“With ServiceNow, we have created a single system of engagement for Experian that expands far beyond IT. We’ve initiated a significant change in how large, global organizations deliver services.”


475 Anton Blvd
Costa Mesa, 92626 , CA
USA
+1 714-830-7000
https://www.experian.com/
Industry Employees Revenue
Professional Services Subscribe Subscribe

Enterprise Software & Cloud Applications Purchased by Experian


Vendor Old Product New Product Function Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe Marketing Cloud (ex Omniture) Digital Marketing Automation Platform CRM n/a n/a 2014  2014 
Subscribe Subscribe Subscribe Big Data Infrastructure IaaS Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe ML and Data Science Platform Machine Learning Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe ML and Data Science Platform Machine Learning Subscribe Subscribe 2016 2017
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Content Management Content Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2012 2012
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2008 2008
Subscribe Subscribe Subscribe Customer Relationship Management CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Learning Management System HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Warehouse Appliance Analytics and BI Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe ML and Data Science Platform Machine Learning Subscribe Subscribe 2012 2012

IT Decision Makers and Key Stakeholders at Experian


First Name Last Name Title Email Phone
Subscribe Subscribe Travel Administrator Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe UK&I CFO Subscribe Subscribe
Subscribe Subscribe UK&I Financial Accounting Manager Subscribe Subscribe
Subscribe Subscribe Director of Analytics Architecture Subscribe Subscribe
Subscribe Subscribe Financial Controller, UK&I Subscribe Subscribe
Subscribe Subscribe Vice President, Global Infrastructure & Technology Operations Subscribe Subscribe
Subscribe Subscribe VP of Engineering Subscribe Subscribe
Subscribe Subscribe CTO Subscribe Subscribe
Subscribe Subscribe Vice President, Global IT Service Excellence Subscribe Subscribe
Subscribe Subscribe Chief Scientist, VP of Data Science Subscribe Subscribe
Subscribe Subscribe Audit Director, Global IT Operations Subscribe Subscribe
Subscribe Subscribe Chief Procurement Officer Subscribe Subscribe
Subscribe Subscribe Finance Director Subscribe Subscribe
Subscribe Subscribe Chief Information Officer - UK&I Subscribe Subscribe
Subscribe Subscribe SVP, Global Chief Scientist Subscribe Subscribe
Subscribe Subscribe European Procurement Manager Subscribe Subscribe
Subscribe Subscribe CTO, Experian Consumer Services, North America Subscribe Subscribe
Subscribe Subscribe Global Finance Shared Services Operations Director Subscribe Subscribe
Subscribe Subscribe SVP, Chief Innovation Officer Subscribe Subscribe