Press Ganey Associates Digital Transformation Initiatives

About the Customer

Press Ganey is recognized as a pioneer and thought the leader in patient experience measurement and performance improvement solutions. Our mission is to help healthcare organizations reduce patient suffering and improve clinical quality, safety, and patient experience. As of Jan. 1, 2016, they served more than 26,000 healthcare facilities.

Scope and Challenges

HealthStream, a  platform in healthcare for workforce development, announced that it has entered into a seven-year agreement with Press Ganey Associates, a provider of performance improvement solutions for healthcare organizations across the continuum of care.

Press Ganey's transformational platform offers an integrated approach to improving safety, quality, patient experience, and caregiver engagement. Press Ganey's curriculum, courses, and certificate programs will be exclusively available on HealthStream's platform, including the HealthStream Learning Center.

Outcome and Implications

The full range of Press Ganey's newly acquired Patient Experience Improvement and Engagement libraries, as well as, for example, their "NDNQI Pressure Injury Training courses," will be available to HealthStream's customers. Both companies will market and sell Press Ganey's content, which may be received by customers through a variety of HealthStream powered applications, including the HealthStream Learning Center.

Creating continuous, sustainable improvement with regard to patients' experiences is a goal long shared by clients of both companies. Research has shown that "excellent" patient experience ratings are positively associated with an array of better clinical outcomes for patients. Moreover, hospitals with higher patient experience ratings financially outperform lower-rated hospitals with more than double levels of profitability. Given these facts, it is not surprising that improving patients' experiences have been among the top three goals listed as most important by hospital CEOs over the last five years


"HealthStream's Learning Center is the premier platform for workforce training and education in our industry. Through this innovative partnership, we can further accelerate our clients' goals to advance safe, high quality, patient-centered care through learning and development content on HealthStream's workforce platform." -said Patrick T. Ryan, Chief Executive Officer at Press Ganey Associates.

"HealthStream is pleased to add Press Ganey to its growing network of outstanding healthcare content providers—the industry's broadest selection of thought-leading content from among leading healthcare associations, medical publishers, and nursing associations. I look forward to working collaboratively to help healthcare organizations develop their staff with highly effective training that helps to directly improve patients' experiences and workforce engagement." - said Robert A. Frist, Jr., Chief Executive Officer at HealthStream.

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IT Decision Makers and Key Stakeholders at Press Ganey Associates

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