About the Customer
Providence Health & Services is a not-for-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington. The health system includes 27 hospitals, more than 35 non-acute facilities, and numerous other health, supportive housing and educational services in the states of Alaska, Washington, Montana, Oregon, and California. Providence Health & Services was started by the Sisters of Providence (Montreal, Quebec) in 1859.
Scope and Challenges
Providence Health & Services began its Big Data transformation by implementing SAP HANA, SAP BusinessObjects Business Intelligence suite, SAP Vora, and SAP Predictive Analytics. Implementing SAP HANA and SAP Business Objects stack enabled PSJH to consolidate other data repositories into one centralized solution, in 6 months.
Outcome and Implications
By harmonizing complex enterprise data on the SAP HANA business data platform with assistance from CenturyLink, PSJH achieved transparency across more than 50 hospitals and 829 clinics. The systems went live in January of 2018 and currently 265 users are using the SAP solutions
Before implementing SAP systems. Extensive effort was required to report on some of the most fundamental financial matters such as cash and denials. Each system had different definitions and the newly formed organization was, through pre-aggregated dashboards, able to drill down from enterprise to region, to ministries. However, account level detail was needed to derive actionable intel. The surfacing account level detail would require another extract. The development could take 3-6 months, or longer. After migrating to SAP HANA. Dramatic improvement in the access and speed to data, PSJH initially focused efforts on greater control of Cash, Accounts Receivable, and Controllable write-offs/denials.
“HANA represents a major step forward in the timeliness and automation of enterprise data, ushering in a new era in self-service tools for Providence St. Joseph Health It enables data discovery and exploration that is superior in speed, efficiency, and usability--for us, the word HANA symbolizes ‘analytics at the speed of thought.’ -said Vijay Venkatesan, SVP/Chief Data Officer at Providence Health & Services
"Data is the oil, and knowledge is the engine that fuels growth and transformation. SAP HANA helps us to accelerate the rate of transformation, both operationally as well as helping to provide better care in concert with our mission to serve the poor and vulnerable." -said Kimberly Sullivan, Chief Revenue Cycle Officer at Providence Health & Services.
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