Discover the latest digital transformation initiatives being undertaken by Royal Bank of Scotland and its business and technology executives. Each quarter our research team identifies the applications that are being used by Royal Bank of Scotland from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Since 2010, our global team of researchers has been studying Royal Bank of Scotland software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Bank of Scotland propensity to invest in new Enterprise Applications such as Analytics and BI, Collaboration, Content Management, CRM, EPM, ERP, HCM, ITSM, PLM, PPM, Procurement, SPM, SCM or Treasury and Risk Management systems.
The research results are being incorporated int our Customer Database which has over 100 data fields that detail Royal Bank of Scotland IT roadmap and budget, latest software purchases, implementation status, partner involvement, and decision-makers.
About the Customer
The RBS group is a large international banking and financial services company. From its headquarters in Edinburgh, the Group serves over 30 million customers. The group operates a wide variety of banking brands offering personal and business banking, private banking, insurance, and corporate finance through its offices located in Europe, North America and Asia. In the UK, its main subsidiary companies are The Royal Bank of Scotland, NatWest, Ulster Bank, and Coutts.
Scope and Challenges
RBS offers a wide range of financial products and services with a focus on transforming the customer experience. While RBS was growing through acquisitions, its IT environment became more complex and difficult to manage. To achieve its business transformation, customer service, cost reduction, and compliance objectives, the bank needed to simplify IT service management (ITSM). RBS decided to partner with ServiceNow for its ITSM journey and engaged ServiceNow® Professional Services to assist with the implementation.
Outcome and Implications
Using ServiceNow IT Service Management, RBC for only 10 months with 15 data sources had delivered the solution to all 14,000 users, setting a new baseline for the bank on how to deliver success quickly.
ServiceNow technical expertise allowed RBS to focus on their own stakeholder engagement efforts and managing business change. The realized benefits are: savings by the decommission of 10 legacy systems, savings by the decommission of 10 legacy systems, more than 50% of the controls associated with IT Critical Processes automated, reducing the risks associated with unauthorized and failed change through automated integration between change and Incident and others.
“ServiceNow appealed to us because it is cloud-based and easy to use,”...“ServiceNow gave us a sandbox environment to experiment with for six months before we actually signed the deal, so we were confident that the solution would meet our needs.” - said Pete Coleman, Head of Service Delivery at Royal Bank of Scotland.
"The ServiceNow team listened well, gave us good direction, and helped drive quality and efficiency throughout the process. The result was a successful and collaborative implementation "- said Pete Coleman, Head of Service Delivery at Royal Bank of Scotland.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Bold360||Legacy Applications||Bold360 AI Platform||Customer Engagement and AI Software||Artificial intelligence||n/a||n/a||2016||2016|
|Subscribe||Subscribe||Subscribe||Conversational AI Platform||Artificial intelligence||Subscribe||Subscribe||2016||2017|
|Subscribe||Subscribe||Subscribe||Treasury and Risk Management||TRM||Subscribe||Subscribe||2015||2015|
|Subscribe||Subscribe||Subscribe||Customer Relationship Management||CRM||Subscribe||Subscribe||2010||2010|
|Subscribe||Subscribe||Subscribe||Enterprise Performance Management||EPM||Subscribe||Subscribe||2014||2014|
|Subscribe||Subscribe||Subscribe||Human Capital Management||HCM||Subscribe||Subscribe||2010||2010|
|Subscribe||Subscribe||Subscribe||Enterprise Resource Planning||ERP Financial Management||Subscribe||Subscribe||2013||2013|
|Subscribe||Subscribe||Subscribe||Customer Relationship Management||CRM||Subscribe||Subscribe||2011||2011|
|Subscribe||Subscribe||Subscribe||Banking ERP||ERP Services and Operations||Subscribe||Subscribe||2011||2011|
|Subscribe||Subscribe||Subscribe||Travel and Expense||ERP Financial Management||Subscribe||Subscribe||2010||2010|
|Subscribe||Subscribe||Subscribe||Enterprise Resource Planning||ERP Financial Management||Subscribe||Subscribe||2012||2012|
|Subscribe||Subscribe||Subscribe||IT Service Management||ITSM||Subscribe||Subscribe||2016||2017|
|Subscribe||Subscribe||Subscribe||Enterprise Data Warehouse||Analytics and BI||Subscribe||Subscribe||2011||2011|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Chief Information Officer, Corporate and Institutional Bank||Subscribe||Subscribe|
|Subscribe||Subscribe||Category Sourcing Head||Subscribe||Subscribe|
|Subscribe||Subscribe||Finance Director, Services and Functions||Subscribe||Subscribe|
|Subscribe||Subscribe||Group Chief Risk Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Chief HR Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Chief Financial Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Global Head of FX IT||Subscribe||Subscribe|
|Subscribe||Subscribe||COO, Digital & Engineering Services||Subscribe||Subscribe|
|Subscribe||Subscribe||Senior Resourcing Manager - Direct Sourcing||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of IT Operations||Subscribe||Subscribe|
|Subscribe||Subscribe||Supply Chain Manager, travel||Subscribe||Subscribe|
|Subscribe||Subscribe||Managing Director, Head of Infrastructure Finance and Financial Analytics, Structured Finance||Subscribe||Subscribe|
|Subscribe||Subscribe||Chief Operating Officer||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Financial Planning & Analysis||Subscribe||Subscribe|
|Subscribe||Subscribe||IT Audit Manager, Corporate and Investment Banking||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Audit||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Payments Operations||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Trading Cost Sourcing||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Travel Sourcing||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Mid-Market Leveraged Finance||Subscribe||Subscribe|
|Subscribe||Subscribe||Head of Accounting Policy||Subscribe||Subscribe|