SAP SuccessFactors Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by SAP SuccessFactors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 SAP SuccessFactors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that SAP SuccessFactors has purchased the following applications: ServiceNow ITSM for IT Service Management in 2016, Oracle NetSuite ERP for ERP Financial in 2007, SAP SuccessFactors Recruiting for Recruiting,Applicant Tracking System in 2007 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems SAP SuccessFactors is running and its propensity to invest more and deepen its relationship with ServiceNow , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing SAP SuccessFactors revenues, which have grown to $60.0 million in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SAP SuccessFactors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

SuccessFactors is an SAP company that offers cloud-based HCM (human capital management) Suite. SAP SuccessFactors solutions help bring your organization’s purpose to life and put more meaning into people’s work, creating an engaged workforce that improves both performance and profit. As a cloud-based HCM suite, SAP SuccessFactors solutions help more than 6,600 customers and 120 million users, across more than 60 industries in over 200 countries and territories, turn purpose into performance.

Scope and Challenges

Due to fragmented internal processes, issues, and service, incidents were taking longer and becoming more difficult to identify and resolve. SuccessFactors recognized that the status quo was not acceptable. ServiceNow ITSM allowed SuccessFactors to modernize incident, change, problem, and configuration management, as well as customer impact and notification capabilities. More specifically, the Now Platform™ allowed them to integrate and gain visibility into multiple processes, data sources, operational KPIs, and IT financial metrics.

Outcome and Implications

SuccessFactors focus on four promises to their customers: increasing availability, speed, transparency and maturity. Using ServiceNow ITSM, SuccessFactors will be able to accomplish all of these goals while also making it easy for them to integrate existing tools and data. The value in a single platform is that it unifies and streamlines processes. The benefits of the new platform are the integration of processes, data, infrastructure, and workstreams across multiple sources, advanced dashboards to facilitate data-based decision-making and transparency.

Quotes

“You could see the problem by looking at metrics like increasing MTTR (mean time to repair),” said Alex Hernandez, senior director of SDO service management. “Our MTTR had risen to roughly of four hours for Level 2 security incidents. Our executives didn’t have access to real-time metrics, and it was exhausting and time-consuming to try to explain to customers why a service was impacted.”