Apps Run The World

SAP SuccessFactors Software Purchases and Digital Transformation Initiatives

Last updated on 2020-08-13 13:03:04

Discover the latest software purchases and digital transformation initiatives being undertaken by SAP SuccessFactors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 SAP SuccessFactors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that SAP SuccessFactors has purchased the following applications: SAP Sales Cloud (ex CallidusCloud) for SPM in 2021, Amazon CloudFront for Content Delivery Network in 2021, Akamai CDN for Content Delivery Network in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems SAP SuccessFactors is running and its propensity to invest more and deepen its relationship with SAP , Amazon Web Services (AWS) , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing SAP SuccessFactors revenues, which have grown to $60.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SAP SuccessFactors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

SuccessFactors is an SAP company that offers cloud-based HCM (human capital management) Suite. SAP SuccessFactors solutions help bring your organization’s purpose to life and put more meaning into people’s work, creating an engaged workforce that improves both performance and profit. As a cloud-based HCM suite, SAP SuccessFactors solutions help more than 6,600 customers and 120 million users, across more than 60 industries in over 200 countries and territories, turn purpose into performance.

Scope and Challenges

Due to fragmented internal processes, issues, and service, incidents were taking longer and becoming more difficult to identify and resolve. SuccessFactors recognized that the status quo was not acceptable. ServiceNow ITSM allowed SuccessFactors to modernize incident, change, problem, and configuration management, as well as customer impact and notification capabilities. More specifically, the Now Platform™ allowed them to integrate and gain visibility into multiple processes, data sources, operational KPIs, and IT financial metrics.

Outcome and Implications

SuccessFactors focus on four promises to their customers: increasing availability, speed, transparency and maturity. Using ServiceNow ITSM, SuccessFactors will be able to accomplish all of these goals while also making it easy for them to integrate existing tools and data. The value in a single platform is that it unifies and streamlines processes. The benefits of the new platform are the integration of processes, data, infrastructure, and workstreams across multiple sources, advanced dashboards to facilitate data-based decision-making and transparency.

Quotes

“You could see the problem by looking at metrics like increasing MTTR (mean time to repair),” said Alex Hernandez, senior director of SDO service management. “Our MTTR had risen to roughly of four hours for Level 2 security incidents. Our executives didn’t have access to real-time metrics, and it was exhausting and time-consuming to try to explain to customers why a service was impacted.”


1 Tower Pl
South San Francisco, 94080 , CA
United States
1 650-645-2000
https://www.successfactors.com/
Industry Employees Revenue
Professional Services 3000 $60.0M

Enterprise Software and Cloud Applications being used by SAP SuccessFactors


Vendor Old Product New Product Category Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe Connect Audio Video and Web Conferencing Collaboration n/a n/a 2018 2018
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2007 2007
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe SPM SPM Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe Connect Audio Video and Web Conferencing Collaboration n/a n/a 2018 2018
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2007 2007
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe SPM SPM Subscribe Subscribe 2021 2021
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
Akamai Legacy Applications Akamai CDN Content Delivery Network IaaS n/a n/a 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2011 2011
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at SAP SuccessFactors


First Name Last Name Title Email Phone
Subscribe Subscribe Chief Technology Officer Subscribe Subscribe
Subscribe Subscribe VP Finance Operations Subscribe Subscribe
Subscribe Subscribe Head of Service Management Transformation, ITIL Master Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Vice President of Sales Subscribe Subscribe