About the Customer
The Scotts Miracle-Gro Company is an American multinational corporation headquartered in Marysville, Ohio, where O.M. Scott began selling lawn seed in 1868. The company is considered an industry leader in the lawn and garden market, with regional offices and research facilities across the U.S. and businesses in Canada, Europe, and the Asia Pacific.
Scope and Challenges
The company wasted time quickly, considering Scotts finance systems were supporting more than 4,500 accounts, including the cost centers of the company’s various legal entities in the US, UK, Germany, Belgium, and other countries.
Scotts was going on an acquisition journey when they decided to look at the customer relationship the newly acquired companies had, with that came the idea to put all of them in one cohesive system.
Outcome and Implications
They were seeing from sales reps they were really excited about the new tool. The previous tool they had was only web-based, it didn't have the app capabilities and the responsive UI that SAP's solutions have.
The other thing Scotts didn't have was a great mechanism prior to implementing SAP applications to look at the historical visits and touches that the sales reps are having with the customers so now after the implementation that's giving business analytics.
The win was made in 2016 and SAP Cloud for Customer and SAP S/4 HANA went live in January of 2017.
In addition, the company also utilizes BlackLine's BlackLine Finance Controls & Automation Platform as ERP for financial operations.
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